Uses of Class
com.bytedesk.core.base.BaseEntity

Packages that use BaseEntity

Package	Description
com.bytedesk.ai.ai_statistic
com.bytedesk.ai.demos.booking
com.bytedesk.ai.demos.consumer
com.bytedesk.ai.mcp_client
com.bytedesk.ai.mcp_server
com.bytedesk.ai.model	Model package contains data models and entities used across the AI module.
com.bytedesk.ai.prompt
com.bytedesk.ai.provider	Provider package contains implementations for various AI service providers.
com.bytedesk.ai.robot	Robot package contains classes for managing AI robots/agents.
com.bytedesk.ai.robot_message	Robot message package contains classes for handling robot communication.
com.bytedesk.ai.robot_settings
com.bytedesk.ai.robot_settings.tools
com.bytedesk.ai.robot_thread	智能辅助回复 https://work.weixin.qq.com/nl/act/p/c9d6b36eb873411c
com.bytedesk.ai.robot.settings
com.bytedesk.ai.statistic_token
com.bytedesk.call.call_statistic
com.bytedesk.call.janus_audio
com.bytedesk.call.janus_video
com.bytedesk.call.mrcp
com.bytedesk.control.license
com.bytedesk.control.trace
com.bytedesk.core.action
com.bytedesk.core.announcement
com.bytedesk.core.asset
com.bytedesk.core.balance
com.bytedesk.core.black
com.bytedesk.core.calendar
com.bytedesk.core.category
com.bytedesk.core.clipboard
com.bytedesk.core.contract
com.bytedesk.core.department
com.bytedesk.core.document
com.bytedesk.core.email
com.bytedesk.core.email_message
com.bytedesk.core.email_template
com.bytedesk.core.feature
com.bytedesk.core.goods
com.bytedesk.core.gray_release
com.bytedesk.core.group
com.bytedesk.core.group_invite
com.bytedesk.core.group_notice
com.bytedesk.core.intention
com.bytedesk.core.invoice
com.bytedesk.core.ip_access
com.bytedesk.core.ip_black
com.bytedesk.core.ip_white
com.bytedesk.core.member
com.bytedesk.core.menu
com.bytedesk.core.message	Message handling package containing message models and processors
com.bytedesk.core.message_unread
com.bytedesk.core.moment
com.bytedesk.core.notice
com.bytedesk.core.open_platform
com.bytedesk.core.order
com.bytedesk.core.payment
com.bytedesk.core.push
com.bytedesk.core.quartz_task
com.bytedesk.core.rbac.auth.oauth2
com.bytedesk.core.rbac.organization_apply
com.bytedesk.core.rbac.permission
com.bytedesk.core.rbac.role
com.bytedesk.core.rbac.token
com.bytedesk.core.recharge
com.bytedesk.core.recommendation
com.bytedesk.core.relation
com.bytedesk.core.schedule
com.bytedesk.core.settings
com.bytedesk.core.sms
com.bytedesk.core.sms_provider
com.bytedesk.core.sms_template
com.bytedesk.core.socket.connection
com.bytedesk.core.subscription
com.bytedesk.core.tag
com.bytedesk.core.task
com.bytedesk.core.task_comment
com.bytedesk.core.task_list
com.bytedesk.core.thread	Thread package containing thread models and handlers
com.bytedesk.core.translate
com.bytedesk.core.uid
com.bytedesk.core.upload	ByteDesk 文件上传包 提供文件上传、存储管理等功能
com.bytedesk.core.url
com.bytedesk.core.webhook
com.bytedesk.core.webhook_message
com.bytedesk.core.workflow
com.bytedesk.core.workflow_edge
com.bytedesk.core.workflow_log
com.bytedesk.core.workflow_node
com.bytedesk.core.workflow_variable
com.bytedesk.douyin.app
com.bytedesk.douyin.comment
com.bytedesk.douyin.dian
com.bytedesk.douyin.mini
com.bytedesk.forum.post
com.bytedesk.kanban.module
com.bytedesk.kanban.project
com.bytedesk.kanban.project_invite
com.bytedesk.kanban.report
com.bytedesk.kanban.todo_list
com.bytedesk.kbase.article	ByteDesk 文章管理包 提供文章的CRUD、搜索等功能
com.bytedesk.kbase.article_archive	ByteDesk 文章管理包 提供文章的CRUD、搜索等功能
com.bytedesk.kbase.auto_reply.fixed	ByteDesk 固定自动回复管理包 提供固定自动回复的CRUD、搜索等功能
com.bytedesk.kbase.auto_reply.keyword	ByteDesk 关键词自动回复管理包 提供关键词自动回复的CRUD、搜索等功能
com.bytedesk.kbase.auto_reply.settings
com.bytedesk.kbase.blog
com.bytedesk.kbase.comment	ByteDesk 评论管理包 提供评论的CRUD、搜索等功能
com.bytedesk.kbase.kbase
com.bytedesk.kbase.kbase_invite
com.bytedesk.kbase.llm_chunk	ByteDesk 文档分割包 提供文档分割、向量化等功能
com.bytedesk.kbase.llm_faq
com.bytedesk.kbase.llm_file
com.bytedesk.kbase.llm_text
com.bytedesk.kbase.llm_webpage
com.bytedesk.kbase.llm_website
com.bytedesk.kbase.llm_website.crawl
com.bytedesk.kbase.material
com.bytedesk.kbase.note
com.bytedesk.kbase.quick_button
com.bytedesk.kbase.quick_reply
com.bytedesk.kbase.quick_reply.elastic
com.bytedesk.kbase.quick_reply.vector
com.bytedesk.kbase.settings
com.bytedesk.kbase.settings_emotion
com.bytedesk.kbase.settings_intention	ByteDesk 意图设置管理包 本包提供客服系统中意图识别和分类的相关设置，主要功能包括： 1.
com.bytedesk.kbase.settings_invite	ByteDesk 邀请设置管理包 本包提供客服系统中主动邀请功能的相关设置与管理，包括： 1.
com.bytedesk.kbase.settings_ratedown	ByteDesk 点踩设置管理包 本包提供客服系统中点踩功能的相关设置与管理，包括： 1.
com.bytedesk.kbase.settings_service
com.bytedesk.kbase.settings_summary
com.bytedesk.kbase.settings_trigger
com.bytedesk.kbase.statistic
com.bytedesk.kbase.taboo
com.bytedesk.kbase.taboo_message
com.bytedesk.kbase.trigger
com.bytedesk.service.agent
com.bytedesk.service.agent_message
com.bytedesk.service.agent_settings
com.bytedesk.service.agent_status	客服状态日志包 记录和管理客服状态变更
com.bytedesk.service.agent_status.settings	客服切换状态审核设置
com.bytedesk.service.browse	浏览记录管理包。
com.bytedesk.service.channel_app
com.bytedesk.service.customer
com.bytedesk.service.form
com.bytedesk.service.form_result
com.bytedesk.service.holiday
com.bytedesk.service.message_correction
com.bytedesk.service.message_feedback
com.bytedesk.service.message_leave
com.bytedesk.service.message_leave_settings
com.bytedesk.service.message_parsed
com.bytedesk.service.message_rating
com.bytedesk.service.message_template
com.bytedesk.service.message_unanswered
com.bytedesk.service.quality_appeal
com.bytedesk.service.quality_check
com.bytedesk.service.quality_flow
com.bytedesk.service.quality_plan
com.bytedesk.service.quality_statistic
com.bytedesk.service.queue
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.queue_settings
com.bytedesk.service.robot_to_agent_settings
com.bytedesk.service.routing_queue	千人千面-路由规则
com.bytedesk.service.routing_rule	千人千面-路由规则
com.bytedesk.service.screen
com.bytedesk.service.service_statistic	Customer Service Statistics Package Provides comprehensive statistical functionalities for the customer service system, including:
com.bytedesk.service.thread_emotion
com.bytedesk.service.thread_intention
com.bytedesk.service.thread_invite
com.bytedesk.service.thread_rating	评价服务包 管理客服会话的评价功能
com.bytedesk.service.thread_summary
com.bytedesk.service.thread_transfer	会话转接包 处理会话转接相关功能
com.bytedesk.service.transfer_keyword
com.bytedesk.service.unified
com.bytedesk.service.visitor
com.bytedesk.service.visitor_message
com.bytedesk.service.visitor_rating
com.bytedesk.service.visitor_thread
com.bytedesk.service.visitor_token
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.service.workgroup_message
com.bytedesk.service.workgroup_routing
com.bytedesk.service.workgroup_settings
com.bytedesk.service.worktime_settings	工作时间设置
com.bytedesk.shop.app
com.bytedesk.shop.product
com.bytedesk.social.kakao
com.bytedesk.social.line
com.bytedesk.social.meta
com.bytedesk.social.slack
com.bytedesk.social.telegram
com.bytedesk.social.tiktok
com.bytedesk.social.whatsapp
com.bytedesk.social.zalo
com.bytedesk.ticket.attachment
com.bytedesk.ticket.message
com.bytedesk.ticket.process
com.bytedesk.ticket.ticket	工单核心模块 包含工单实体、仓库、服务等基础组件
com.bytedesk.ticket.ticket_rating
com.bytedesk.ticket.ticket_settings
com.bytedesk.ticket.ticket_settings_basic
com.bytedesk.ticket.ticket_settings_binding
com.bytedesk.ticket.ticket_settings_category
com.bytedesk.ticket.ticket_settings_notification
com.bytedesk.ticket.ticket_statistic	工单统计模块 提供工单数据统计、分析功能
com.bytedesk.voc.comment
com.bytedesk.voc.complaint
com.bytedesk.voc.feedback
com.bytedesk.voc.opinion
com.bytedesk.wechat.app
com.bytedesk.wechat.mini.user
com.bytedesk.wechat.mp.black
com.bytedesk.wechat.mp.draft
com.bytedesk.wechat.mp.groupon
com.bytedesk.wechat.mp.kefu
com.bytedesk.wechat.mp.media
com.bytedesk.wechat.mp.menu
com.bytedesk.wechat.mp.tag
com.bytedesk.wechat.mp.user
com.bytedesk.wechat.pay
com.bytedesk.wechat.work.kefu.account

Uses of BaseEntity in com.bytedesk.ai.ai_statistic

Subclasses of BaseEntity in com.bytedesk.ai.ai_statistic

Modifier and Type	Class	Description
class	AiStatisticEntity	AiStatistic entity for content categorization and organization Provides ai functionality for various system entities Database Table: bytedesk_core_statistic Purpose: Stores statistic definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.ai.demos.booking

Subclasses of BaseEntity in com.bytedesk.ai.demos.booking

Modifier and Type	Class	Description
class	BookingEntity	预定演示 机票预定、退票、改签 酒店预定、退房、续住 租车预定、还车 旅游线路预定、取消 电影票预定、退票 餐厅订座、取消

Uses of BaseEntity in com.bytedesk.ai.demos.consumer

Subclasses of BaseEntity in com.bytedesk.ai.demos.consumer

Modifier and Type	Class	Description
class	ConsumerEntity	预定、商品、订单等 关联消费者实体信息 Consumer entity for content categorization and organization Provides consumer functionality for various system entities Database Table: bytedesk_ai_consumer Purpose: Stores consumer definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.ai.mcp_client

Subclasses of BaseEntity in com.bytedesk.ai.mcp_client

Modifier and Type	Class	Description
class	McpClientEntity	McpClient entity for content categorization and organization Provides mcp_clientging functionality for various system entities Database Table: bytedesk_core_mcp_client Purpose: Stores mcp_client definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.ai.mcp_server

Subclasses of BaseEntity in com.bytedesk.ai.mcp_server

Modifier and Type	Class	Description
class	McpServerEntity	McpServer entity for Model Context Protocol server configuration and management Stores MCP server connection details, capabilities, and runtime information Database Table: bytedesk_ai_mcp_server Purpose: Stores MCP server definitions, connection settings, and capability information

Uses of BaseEntity in com.bytedesk.ai.model

Subclasses of BaseEntity in com.bytedesk.ai.model

Modifier and Type	Class	Description
class	LlmModelEntity	LLM model entity for AI model management Manages large language model configurations and provider relationships Database Table: bytedesk_ai_model Purpose: Stores LLM model definitions, types, and provider associations

Uses of BaseEntity in com.bytedesk.ai.prompt

Subclasses of BaseEntity in com.bytedesk.ai.prompt

Modifier and Type	Class	Description
class	PromptEntity	Prompt entity for content categorization and organization Provides promptging functionality for various system entities Database Table: bytedesk_ai_prompt Purpose: Stores prompt definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.ai.provider

Subclasses of BaseEntity in com.bytedesk.ai.provider

Modifier and Type	Class	Description
class	LlmProviderEntity

Uses of BaseEntity in com.bytedesk.ai.robot

Subclasses of BaseEntity in com.bytedesk.ai.robot

Modifier and Type	Class	Description
class	RobotEntity	AI robot entity for automated customer service Supports different service types: agent (human-only), robot (AI-only), workgroup (hybrid) Database Table: bytedesk_ai_robot Purpose: Stores AI robot configurations, LLM settings, and service parameters

Uses of BaseEntity in com.bytedesk.ai.robot_message

Subclasses of BaseEntity in com.bytedesk.ai.robot_message

Modifier and Type	Class	Description
class	RobotMessageEntity	机器人：问答消息

Uses of BaseEntity in com.bytedesk.ai.robot_settings

Subclasses of BaseEntity in com.bytedesk.ai.robot_settings

Modifier and Type	Class	Description
class	RobotSettingsEntity	Robot configuration settings for reusable settings Purpose: - Store reusable robot configurations - Enable sharing common settings across multiple robots - Simplify robot configuration management Usage: - Create settings for different robot types (e.g., "FAQ Robot", "Customer Service Robot", "Sales Robot") - Assign settings to robots via RobotEntity.settings reference - Multiple robots can share the same settings Common fields (inherited from BaseSettingsEntity): - name, description, isDefault, enabled - serviceSettings, inviteSettings, intentionSettings Robot-specific fields: - rateDownSettings Database Table: bytedesk_ai_robot_settings

Uses of BaseEntity in com.bytedesk.ai.robot_settings.tools

Subclasses of BaseEntity in com.bytedesk.ai.robot_settings.tools

Modifier and Type	Class	Description
class	RobotToolsSettingsEntity	Stores Spring AI tool orchestration preferences (draft + published) for a robot settings template.

Uses of BaseEntity in com.bytedesk.ai.robot_thread

Subclasses of BaseEntity in com.bytedesk.ai.robot_thread

Modifier and Type	Class	Description
class	RobotThreadEntity	同步thread中客服会话，包括uid。

Uses of BaseEntity in com.bytedesk.ai.robot.settings

Subclasses of BaseEntity in com.bytedesk.ai.robot.settings

Modifier and Type	Class	Description
class	RobotRoutingSettingsEntity	Robot routing and transfer settings for workgroups Purpose: - Configure when to route customers to robots - Define robot engagement strategies - Manage human-robot transfer rules Note: This is different from ai.robot_settings.RobotSettingsEntity - RobotRoutingSettings: Standalone entity for workgroup robot routing strategy - RobotSettingsEntity: Standalone entity for robot's own configuration

Uses of BaseEntity in com.bytedesk.ai.statistic_token

Subclasses of BaseEntity in com.bytedesk.ai.statistic_token

Modifier and Type	Class	Description
class	StatisticTokenEntity	StatisticToken entity for content categorization and organization Provides statistic_token functionality for various system entities Database Table: bytedesk_core_statistic_token Purpose: Stores statistic_token definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.call.call_statistic

Subclasses of BaseEntity in com.bytedesk.call.call_statistic

Modifier and Type	Class	Description
class	CallStatisticEntity	CallStatistic entity for content categorization and organization Provides statistic functionality for various system entities Database Table: bytedesk_core_statistic Purpose: Stores statistic definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.call.janus_audio

Subclasses of BaseEntity in com.bytedesk.call.janus_audio

Modifier and Type	Class	Description
class	JanusAudioEntity	JanusAudio entity for content categorization and organization Provides audio functionality for various system entities Database Table: bytedesk_janus_audio Purpose: Stores janus_audio definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.call.janus_video

Subclasses of BaseEntity in com.bytedesk.call.janus_video

Modifier and Type	Class	Description
class	JanusVideoEntity	JanusVideo entity for content categorization and organization Provides video functionality for various system entities Database Table: bytedesk_janus_video Purpose: Stores janus_video definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.call.mrcp

Subclasses of BaseEntity in com.bytedesk.call.mrcp

Modifier and Type	Class	Description
class	CallMrcpEntity	CallMrcp entity for content categorization and organization Provides mrcp functionality for various system entities Database Table: bytedesk_call_mrcp Purpose: Stores mrcp definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.control.license

Subclasses of BaseEntity in com.bytedesk.control.license

Modifier and Type	Class	Description
class	LicenseEntity

Uses of BaseEntity in com.bytedesk.control.trace

Subclasses of BaseEntity in com.bytedesk.control.trace

Modifier and Type	Class	Description
class	TraceEntity	Trace entity for content categorization and organization Provides trace functionality for various system entities Database Table: bytedesk_core_trace Purpose: Stores trace definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.action

Subclasses of BaseEntity in com.bytedesk.core.action

Modifier and Type	Class	Description
class	ActionEntity	System action log entity Represents user actions and system events for audit and monitoring purposes Database Table: bytedesk_core_action Purpose: Tracks user activities, system events, and security-related actions

Uses of BaseEntity in com.bytedesk.core.announcement

Subclasses of BaseEntity in com.bytedesk.core.announcement

Modifier and Type	Class	Description
class	AnnouncementEntity	公告

Uses of BaseEntity in com.bytedesk.core.asset

Subclasses of BaseEntity in com.bytedesk.core.asset

Modifier and Type	Class	Description
class	AssetEntity	Asset entity for content categorization and organization Provides assetging functionality for various system entities Database Table: bytedesk_core_asset Purpose: Stores asset definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.balance

Subclasses of BaseEntity in com.bytedesk.core.balance

Modifier and Type	Class	Description
class	BalanceEntity	用户余额

Uses of BaseEntity in com.bytedesk.core.black

Subclasses of BaseEntity in com.bytedesk.core.black

Modifier and Type	Class	Description
class	BlackEntity	black list 黑名单

Uses of BaseEntity in com.bytedesk.core.calendar

Subclasses of BaseEntity in com.bytedesk.core.calendar

Modifier and Type	Class	Description
class	CalendarEntity	Calendar entity for content categorization and organization Provides calendarging functionality for various system entities Database Table: bytedesk_core_calendar Purpose: Stores calendar definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.category

Subclasses of BaseEntity in com.bytedesk.core.category

Modifier and Type	Class	Description
class	CategoryEntity

Uses of BaseEntity in com.bytedesk.core.clipboard

Subclasses of BaseEntity in com.bytedesk.core.clipboard

Modifier and Type	Class	Description
class	ClipboardEntity	剪贴板

Uses of BaseEntity in com.bytedesk.core.contract

Subclasses of BaseEntity in com.bytedesk.core.contract

Modifier and Type	Class	Description
class	ContractEntity	Contract entity for content categorization and organization Provides contractging functionality for various system entities Database Table: bytedesk_core_contract Purpose: Stores contract definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.department

Subclasses of BaseEntity in com.bytedesk.core.department

Modifier and Type	Class	Description
class	DepartmentEntity	Department entity for organizational hierarchy management Manages department structure with parent-child relationships Database Table: bytedesk_team_department Purpose: Stores department information and hierarchical organization structure

Uses of BaseEntity in com.bytedesk.core.document

Subclasses of BaseEntity in com.bytedesk.core.document

Modifier and Type	Class	Description
class	DocumentEntity	微语文档 Document entity for content categorization and organization Provides documentging functionality for various system entities Database Table: bytedesk_core_document Purpose: Stores document definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.email

Subclasses of BaseEntity in com.bytedesk.core.email

Modifier and Type	Class	Description
class	EmailEntity

Uses of BaseEntity in com.bytedesk.core.email_message

Subclasses of BaseEntity in com.bytedesk.core.email_message

Modifier and Type	Class	Description
class	EmailMessageEntity

Uses of BaseEntity in com.bytedesk.core.email_template

Subclasses of BaseEntity in com.bytedesk.core.email_template

Modifier and Type	Class	Description
class	EmailTemplateEntity	邮件模板

Uses of BaseEntity in com.bytedesk.core.feature

Subclasses of BaseEntity in com.bytedesk.core.feature

Modifier and Type	Class	Description
class	FeatureEntity	Feature entity for system feature management and licensing Manages feature flags, configurations, and premium feature access Database Table: bytedesk_core_feature Purpose: Stores feature definitions, configurations, and access control settings

Uses of BaseEntity in com.bytedesk.core.goods

Subclasses of BaseEntity in com.bytedesk.core.goods

Modifier and Type	Class	Description
class	GoodsEntity	商品信息演示 Goods entity for content categorization and organization Provides goodsging functionality for various system entities Database Table: bytedesk_core_goods Purpose: Stores goods definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.gray_release

Subclasses of BaseEntity in com.bytedesk.core.gray_release

Modifier and Type	Class	Description
class	GrayReleaseEntity	灰度发布配置 用于控制新功能的逐步放量
class	GrayReleaseMetrics	灰度发布指标实体

Uses of BaseEntity in com.bytedesk.core.group

Subclasses of BaseEntity in com.bytedesk.core.group

Modifier and Type	Class	Description
class	GroupEntity	Team group entity for group chat and collaboration management Manages group settings, members, and communication features Database Table: bytedesk_team_groups Purpose: Stores group information, member relationships, and group settings

Uses of BaseEntity in com.bytedesk.core.group_invite

Subclasses of BaseEntity in com.bytedesk.core.group_invite

Modifier and Type	Class	Description
class	GroupInviteEntity

Uses of BaseEntity in com.bytedesk.core.group_notice

Subclasses of BaseEntity in com.bytedesk.core.group_notice

Modifier and Type	Class	Description
class	GroupNoticeEntity

Uses of BaseEntity in com.bytedesk.core.intention

Subclasses of BaseEntity in com.bytedesk.core.intention

Modifier and Type	Class	Description
class	IntentionEntity	Intention entity for content categorization and organization Provides intentionging functionality for various system entities Database Table: bytedesk_core_intention Purpose: Stores intention definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.invoice

Subclasses of BaseEntity in com.bytedesk.core.invoice

Modifier and Type	Class	Description
class	InvoiceEntity	发票

Uses of BaseEntity in com.bytedesk.core.ip_access

Subclasses of BaseEntity in com.bytedesk.core.ip_access

Modifier and Type	Class	Description
class	IpAccessEntity

Uses of BaseEntity in com.bytedesk.core.ip_black

Subclasses of BaseEntity in com.bytedesk.core.ip_black

Modifier and Type	Class	Description
class	IpBlackEntity

Uses of BaseEntity in com.bytedesk.core.ip_white

Subclasses of BaseEntity in com.bytedesk.core.ip_white

Modifier and Type	Class	Description
class	IpWhiteEntity

Uses of BaseEntity in com.bytedesk.core.member

Subclasses of BaseEntity in com.bytedesk.core.member

Modifier and Type	Class	Description
class	MemberEntity	Team member entity for organizational structure management Manages member profiles, roles, and department assignments Database Table: bytedesk_team_member Purpose: Stores member information, contact details, and organizational relationships

Uses of BaseEntity in com.bytedesk.core.menu

Subclasses of BaseEntity in com.bytedesk.core.menu

Modifier and Type	Class	Description
class	MenuEntity	Menu entity for content categorization and organization Provides menuging functionality for various system entities Database Table: bytedesk_core_menu Purpose: Stores menu definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.message

Subclasses of BaseEntity in com.bytedesk.core.message

Modifier and Type	Class	Description
class	AbstractMessageEntity
class	MessageEntity	Message entity for storing individual chat messages Represents a single message within a conversation thread Database Table: bytedesk_core_message Purpose: Stores message content, sender information, and message metadata

Uses of BaseEntity in com.bytedesk.core.message_unread

Subclasses of BaseEntity in com.bytedesk.core.message_unread

Modifier and Type	Class	Description
class	MessageUnreadEntity	存储未读消息，减少message表查询压力 缓存每个用户该接收的消息，自己发送的消息自己不缓存 收到客户端的回执receipt后，删除该条缓存记录 客户端拉取之后，从表中删除该条记录

Uses of BaseEntity in com.bytedesk.core.moment

Subclasses of BaseEntity in com.bytedesk.core.moment

Modifier and Type	Class	Description
class	MomentEntity	Moment entity for content categorization and organization Provides moment functionality for various system entities Database Table: bytedesk_core_moment Purpose: Stores moment definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.notice

Subclasses of BaseEntity in com.bytedesk.core.notice

Modifier and Type	Class	Description
class	NoticeEntity	用于发布：用户登录通知、会话转接、会话邀请通知，待重构到 MessageEntity System notice entity for announcements and notifications Different from message type notices - used for system-wide announcements Database Table: bytedesk_core_notice Purpose: Stores system announcements, alerts, and important notifications

Uses of BaseEntity in com.bytedesk.core.open_platform

Subclasses of BaseEntity in com.bytedesk.core.open_platform

Modifier and Type	Class	Description
class	OpenPlatformEntity	OpenPlatform entity for Open Platform definitions and settings Database Table: bytedesk_core_open_platform Purpose: Stores openPlatform definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.order

Subclasses of BaseEntity in com.bytedesk.core.order

Modifier and Type	Class	Description
class	OrderEntity	订单信息

Uses of BaseEntity in com.bytedesk.core.payment

Subclasses of BaseEntity in com.bytedesk.core.payment

Modifier and Type	Class	Description
class	PaymentEntity	消费记录

Uses of BaseEntity in com.bytedesk.core.push

Subclasses of BaseEntity in com.bytedesk.core.push

Modifier and Type	Class	Description
class	PushEntity
class	PushTokenEntity	离线推送token

Uses of BaseEntity in com.bytedesk.core.quartz_task

Subclasses of BaseEntity in com.bytedesk.core.quartz_task

Modifier and Type	Class	Description
class	QuartzTaskEntity	Quartz 调度任务（quartz_task）

Uses of BaseEntity in com.bytedesk.core.rbac.auth.oauth2

Subclasses of BaseEntity in com.bytedesk.core.rbac.auth.oauth2

Modifier and Type	Class	Description
class	OAuth2Entity

Uses of BaseEntity in com.bytedesk.core.rbac.organization_apply

Subclasses of BaseEntity in com.bytedesk.core.rbac.organization_apply

Modifier and Type	Class	Description
class	OrganizationApplyEntity

Uses of BaseEntity in com.bytedesk.core.rbac.permission

Methods in com.bytedesk.core.rbac.permission with parameters of type BaseEntity

Modifier and Type	Method	Description
boolean	PermissionService.hasEntityPermission(String module, String action, BaseEntity entity)	检查用户是否有权限操作指定实体

Uses of BaseEntity in com.bytedesk.core.rbac.role

Subclasses of BaseEntity in com.bytedesk.core.rbac.role

Modifier and Type	Class	Description
class	RoleEntity

Uses of BaseEntity in com.bytedesk.core.rbac.token

Subclasses of BaseEntity in com.bytedesk.core.rbac.token

Modifier and Type	Class	Description
class	TokenEntity	可用于强制用户重新登录，或者刷新token access_token or refresh_token 授权验证token时，不只是使用jwt解码验证，还需要跟数据库中进行对比，如果token被禁用或者过期，则拒绝访问 存储第三方access_token，refresh_token，过期时间等，微信，qq等第三方授权登录

Uses of BaseEntity in com.bytedesk.core.recharge

Subclasses of BaseEntity in com.bytedesk.core.recharge

Modifier and Type	Class	Description
class	RechargeEntity	充值记录

Uses of BaseEntity in com.bytedesk.core.recommendation

Subclasses of BaseEntity in com.bytedesk.core.recommendation

Modifier and Type	Class	Description
class	RecommendationEntity	Recommendation entity for content categorization and organization Provides recommendationging functionality for various system entities Database Table: bytedesk_core_recommendation Purpose: Stores recommendation definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.relation

Subclasses of BaseEntity in com.bytedesk.core.relation

Modifier and Type	Class	Description
class	RelationEntity	Relation entity for social relationships and content categorization Provides comprehensive relation functionality for various system entities Reference: Xiaohongshu (Little Red Book) social platform design Database Table: bytedesk_core_relation Purpose: Stores relation definitions, social interactions, and organization settings

Uses of BaseEntity in com.bytedesk.core.schedule

Subclasses of BaseEntity in com.bytedesk.core.schedule

Modifier and Type	Class	Description
class	ScheduleEntity	Schedule entity for content categorization and organization Provides scheduleging functionality for various system entities Database Table: bytedesk_core_schedule Purpose: Stores schedule definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.settings

Subclasses of BaseEntity in com.bytedesk.core.settings

Modifier and Type	Class	Description
class	SettingsEntity	Settings entity for content categorization and organization Provides settings management functionality for various system entities Database Table: bytedesk_core_settings Purpose: Stores settings definitions, colors, and organization settings 当 level == LevelEnum.PLATFORM 时，存储平台级别配置： - EMAIL 类型：全局邮箱配置，用于发送验证码邮件 - SMS 类型：全局短信配置，用于发送验证码短信 - TICKET_CENTER 类型：平台工单中心配置，存储所使用的工作组 workgroupUid

Uses of BaseEntity in com.bytedesk.core.sms

Subclasses of BaseEntity in com.bytedesk.core.sms

Modifier and Type	Class	Description
class	SmsEntity	Sms entity for content categorization and organization Provides smsging functionality for various system entities Database Table: bytedesk_core_sms Purpose: Stores sms definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.sms_provider

Subclasses of BaseEntity in com.bytedesk.core.sms_provider

Modifier and Type	Class	Description
class	SmsProviderEntity	SmsProvider entity for SMS provider configuration Stores SMS provider credentials and configuration settings Database Table: bytedesk_core_sms_provider Purpose: Stores sms provider definitions and credentials

Uses of BaseEntity in com.bytedesk.core.sms_template

Subclasses of BaseEntity in com.bytedesk.core.sms_template

Modifier and Type	Class	Description
class	SmsTemplateEntity	SmsTemplate entity for content categorization and organization Provides sms_templateging functionality for various system entities Database Table: bytedesk_core_sms_template Purpose: Stores sms_template definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.socket.connection

Subclasses of BaseEntity in com.bytedesk.core.socket.connection

Modifier and Type	Class	Description
class	ConnectionEntity	Connection entity for tracking user/agent live connections across devices and protocols.

Uses of BaseEntity in com.bytedesk.core.subscription

Subclasses of BaseEntity in com.bytedesk.core.subscription

Modifier and Type	Class	Description
class	SubscriptionEntity	Subscription entity for content categorization and organization Provides subscriptionging functionality for various system entities Database Table: bytedesk_core_subscription Purpose: Stores subscription definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.tag

Subclasses of BaseEntity in com.bytedesk.core.tag

Modifier and Type	Class	Description
class	TagEntity	Tag entity for content categorization and organization Provides tagging functionality for various system entities Database Table: bytedesk_core_tag Purpose: Stores tag definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.task

Subclasses of BaseEntity in com.bytedesk.core.task

Modifier and Type	Class	Description
class	TaskEntity	待办任务： 一个工单内可以关联多个任务，每个人都可以创建待办任务 可以单纯创建待办，也可以关联工单等创建待办任务 Task entity for content categorization and organization Provides taskging functionality for various system entities Database Table: bytedesk_core_task Purpose: Stores task definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.task_comment

Subclasses of BaseEntity in com.bytedesk.core.task_comment

Modifier and Type	Class	Description
class	TaskCommentEntity	TaskComment entity for content categorization and organization Provides task_commentging functionality for various system entities Database Table: bytedesk_core_task_comment Purpose: Stores task_comment definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.task_list

Subclasses of BaseEntity in com.bytedesk.core.task_list

Modifier and Type	Class	Description
class	TaskListEntity	待办任务列表 TaskList entity for content categorization and organization Provides task_listging functionality for various system entities Database Table: bytedesk_core_task_list Purpose: Stores task_list definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.core.thread

Subclasses of BaseEntity in com.bytedesk.core.thread

Modifier and Type	Class	Description
class	AbstractThreadEntity
class	ThreadEntity	Conversation thread entity for managing chat sessions Represents a series of related messages arranged chronologically to form a coherent communication thread Used for online forums, email threads, social media, and customer service conversations Database Table: bytedesk_core_thread Purpose: Stores conversation threads, participant information, and message history Note: Each visitor to agent thread should be unique, with history records stored in thread_log table

Uses of BaseEntity in com.bytedesk.core.translate

Subclasses of BaseEntity in com.bytedesk.core.translate

Modifier and Type	Class	Description
class	TranslateEntity	翻译记录

Uses of BaseEntity in com.bytedesk.core.uid

Subclasses of BaseEntity in com.bytedesk.core.uid

Modifier and Type	Class	Description
class	UidGeneratorEntity	Entity for M_WORKER_NODE

Uses of BaseEntity in com.bytedesk.core.upload

Subclasses of BaseEntity in com.bytedesk.core.upload

Modifier and Type	Class	Description
class	UploadEntity	File upload entity for managing uploaded files and documents Handles file metadata, storage information, and upload tracking Database Table: bytedesk_core_upload Purpose: Stores file upload records, metadata, and access information

Uses of BaseEntity in com.bytedesk.core.url

Subclasses of BaseEntity in com.bytedesk.core.url

Modifier and Type	Class	Description
class	UrlEntity

Uses of BaseEntity in com.bytedesk.core.webhook

Subclasses of BaseEntity in com.bytedesk.core.webhook

Modifier and Type	Class	Description
class	WebhookEntity	支持消息/客户留资信息秒级同步到企微/lark/飞书/钉钉或者其他CRM系统

Uses of BaseEntity in com.bytedesk.core.webhook_message

Subclasses of BaseEntity in com.bytedesk.core.webhook_message

Modifier and Type	Class	Description
class	WebhookMessageEntity	支持消息/客户留资信息秒级同步到企微/lark/飞书/钉钉或者其他CRM系统-推送记录

Uses of BaseEntity in com.bytedesk.core.workflow

Subclasses of BaseEntity in com.bytedesk.core.workflow

Modifier and Type	Class	Description
class	WorkflowEntity	工作流

Uses of BaseEntity in com.bytedesk.core.workflow_edge

Subclasses of BaseEntity in com.bytedesk.core.workflow_edge

Modifier and Type	Class	Description
class	WorkflowEdgeEntity	WorkflowEdge entity for workflow edge storage and management Stores workflow edge definitions compatible with the edge framework Database Table: bytedesk_core_workflow_edge Purpose: Stores workflow edge definitions, connections, and configuration

Uses of BaseEntity in com.bytedesk.core.workflow_log

Subclasses of BaseEntity in com.bytedesk.core.workflow_log

Modifier and Type	Class	Description
class	WorkflowLogEntity

Uses of BaseEntity in com.bytedesk.core.workflow_node

Subclasses of BaseEntity in com.bytedesk.core.workflow_node

Modifier and Type	Class	Description
class	WorkflowNodeEntity	WorkflowNode entity for workflow node storage and management Stores workflow node definitions compatible with the node framework Database Table: bytedesk_core_workflow_node Purpose: Stores workflow node definitions, execution states, and configuration

Uses of BaseEntity in com.bytedesk.core.workflow_variable

Subclasses of BaseEntity in com.bytedesk.core.workflow_variable

Modifier and Type	Class	Description
class	WorkflowVariableEntity	工作流变量实体 用于存储工作流执行过程中的变量

Uses of BaseEntity in com.bytedesk.douyin.app

Subclasses of BaseEntity in com.bytedesk.douyin.app

Modifier and Type	Class	Description
class	DouyinAppEntity	Douyin application entity for managing Douyin integration Handles Douyin Official Account, Mini Program, and Work application configurations Database Table: bytedesk_channel_douyin_app Purpose: Stores Douyin app credentials, access tokens, and integration settings

Uses of BaseEntity in com.bytedesk.douyin.comment

Subclasses of BaseEntity in com.bytedesk.douyin.comment

Modifier and Type	Class	Description
class	DouyinCommentEntity

Uses of BaseEntity in com.bytedesk.douyin.dian

Subclasses of BaseEntity in com.bytedesk.douyin.dian

Modifier and Type	Class	Description
class	DouyinDianEntity

Uses of BaseEntity in com.bytedesk.douyin.mini

Subclasses of BaseEntity in com.bytedesk.douyin.mini

Modifier and Type	Class	Description
class	DouyinMiniEntity

Uses of BaseEntity in com.bytedesk.forum.post

Subclasses of BaseEntity in com.bytedesk.forum.post

Modifier and Type	Class	Description
class	PostEntity	Forum post entity for community discussions Manages forum posts, content, and user interactions Database Table: bytedesk_forum_post Purpose: Stores forum posts, categories, and engagement metrics

Uses of BaseEntity in com.bytedesk.kanban.module

Subclasses of BaseEntity in com.bytedesk.kanban.module

Modifier and Type	Class	Description
class	ModuleEntity

Uses of BaseEntity in com.bytedesk.kanban.project

Subclasses of BaseEntity in com.bytedesk.kanban.project

Modifier and Type	Class	Description
class	ProjectEntity

Uses of BaseEntity in com.bytedesk.kanban.project_invite

Subclasses of BaseEntity in com.bytedesk.kanban.project_invite

Modifier and Type	Class	Description
class	ProjectInviteEntity

Uses of BaseEntity in com.bytedesk.kanban.report

Subclasses of BaseEntity in com.bytedesk.kanban.report

Modifier and Type	Class	Description
class	ReportEntity

Uses of BaseEntity in com.bytedesk.kanban.todo_list

Subclasses of BaseEntity in com.bytedesk.kanban.todo_list

Modifier and Type	Class	Description
class	TodoListEntity	Todo list entity for Kanban board management Represents a column or list in a Kanban board for organizing tasks Database Table: bytedesk_plugin_kanban_todo_list Purpose: Stores todo list configurations, task organization, and board structure

Uses of BaseEntity in com.bytedesk.kbase.article

Subclasses of BaseEntity in com.bytedesk.kbase.article

Modifier and Type	Class	Description
class	AbstractArticleEntity	帮助文档抽象基类
class	ArticleEntity	帮助文档

Uses of BaseEntity in com.bytedesk.kbase.article_archive

Subclasses of BaseEntity in com.bytedesk.kbase.article_archive

Modifier and Type	Class	Description
class	ArticleArchiveEntity	帮助文档: 文章归档, 历史版本

Uses of BaseEntity in com.bytedesk.kbase.auto_reply.fixed

Subclasses of BaseEntity in com.bytedesk.kbase.auto_reply.fixed

Modifier and Type	Class	Description
class	AutoReplyFixedEntity	自动回复-固定自动回复，无匹配规则，直接回复。

Uses of BaseEntity in com.bytedesk.kbase.auto_reply.keyword

Subclasses of BaseEntity in com.bytedesk.kbase.auto_reply.keyword

Modifier and Type	Class	Description
class	AutoReplyKeywordEntity	自动回复-关键词匹配

Uses of BaseEntity in com.bytedesk.kbase.auto_reply.settings

Subclasses of BaseEntity in com.bytedesk.kbase.auto_reply.settings

Modifier and Type	Class	Description
class	AutoReplySettingsEntity

Uses of BaseEntity in com.bytedesk.kbase.blog

Subclasses of BaseEntity in com.bytedesk.kbase.blog

Modifier and Type	Class	Description
class	BlogEntity	Blog entity for content categorization and organization Provides blogging functionality for various system entities Database Table: bytedesk_kbase_blog Purpose: Stores blog definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.kbase.comment

Subclasses of BaseEntity in com.bytedesk.kbase.comment

Modifier and Type	Class	Description
class	KbaseCommentEntity

Uses of BaseEntity in com.bytedesk.kbase.kbase

Subclasses of BaseEntity in com.bytedesk.kbase.kbase

Modifier and Type	Class	Description
class	KbaseEntity	Knowledge base entity for organizing and managing knowledge articles Combines knowledge base functionality with workspace features Database Table: bytedesk_kbase Purpose: Stores knowledge base configurations, themes, and member management

Uses of BaseEntity in com.bytedesk.kbase.kbase_invite

Subclasses of BaseEntity in com.bytedesk.kbase.kbase_invite

Modifier and Type	Class	Description
class	KbaseInviteEntity	Knowledge base invite entity for member invitation management Manages invitations to join knowledge bases and collaboration spaces Database Table: bytedesk_kbase_invite Purpose: Stores invitation configurations and member access management

Uses of BaseEntity in com.bytedesk.kbase.llm_chunk

Subclasses of BaseEntity in com.bytedesk.kbase.llm_chunk

Modifier and Type	Class	Description
class	ChunkEntity	拆分实体 用于向量检索：文件、文本、网站等所有拆分内容全部存储在此 向量检索内容全部放到且仅放在此表中

Uses of BaseEntity in com.bytedesk.kbase.llm_faq

Subclasses of BaseEntity in com.bytedesk.kbase.llm_faq

Modifier and Type	Class	Description
class	FaqEntity	faq: Frequently Asked Questions

Uses of BaseEntity in com.bytedesk.kbase.llm_file

Subclasses of BaseEntity in com.bytedesk.kbase.llm_file

Modifier and Type	Class	Description
class	FileEntity

Uses of BaseEntity in com.bytedesk.kbase.llm_text

Subclasses of BaseEntity in com.bytedesk.kbase.llm_text

Modifier and Type	Class	Description
class	TextEntity

Uses of BaseEntity in com.bytedesk.kbase.llm_webpage

Subclasses of BaseEntity in com.bytedesk.kbase.llm_webpage

Modifier and Type	Class	Description
class	WebpageEntity

Uses of BaseEntity in com.bytedesk.kbase.llm_website

Subclasses of BaseEntity in com.bytedesk.kbase.llm_website

Modifier and Type	Class	Description
class	WebsiteEntity

Uses of BaseEntity in com.bytedesk.kbase.llm_website.crawl

Subclasses of BaseEntity in com.bytedesk.kbase.llm_website.crawl

Modifier and Type	Class	Description
class	WebsiteCrawlTask	抓取任务实体

Uses of BaseEntity in com.bytedesk.kbase.material

Subclasses of BaseEntity in com.bytedesk.kbase.material

Modifier and Type	Class	Description
class	MaterialEntity

Uses of BaseEntity in com.bytedesk.kbase.note

Subclasses of BaseEntity in com.bytedesk.kbase.note

Modifier and Type	Class	Description
class	NoteEntity	Note entity for content categorization and organization Provides noteging functionality for various system entities Database Table: bytedesk_kbase_note Purpose: Stores note definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.kbase.quick_button

Subclasses of BaseEntity in com.bytedesk.kbase.quick_button

Modifier and Type	Class	Description
class	QuickButtonEntity

Uses of BaseEntity in com.bytedesk.kbase.quick_reply

Subclasses of BaseEntity in com.bytedesk.kbase.quick_reply

Modifier and Type	Class	Description
class	QuickReplyEntity	常用语-快捷回复

Uses of BaseEntity in com.bytedesk.kbase.quick_reply.elastic

Subclasses of BaseEntity in com.bytedesk.kbase.quick_reply.elastic

Modifier and Type	Class	Description
class	QuickReplyElastic	快捷回复-全文检索

Uses of BaseEntity in com.bytedesk.kbase.quick_reply.vector

Subclasses of BaseEntity in com.bytedesk.kbase.quick_reply.vector

Modifier and Type	Class	Description
class	QuickReplyVector	快捷回复-向量检索

Uses of BaseEntity in com.bytedesk.kbase.settings

Subclasses of BaseEntity in com.bytedesk.kbase.settings

Modifier and Type	Class	Description
class	BaseSettingsEntity	Base settings entity with common configuration fields Purpose: - Provide common fields for all settings entities - Reduce code duplication across Agent/Workgroup/Robot settings - Ensure consistent settings structure Common Fields: - name: Settings name (required) - description: Settings description - isDefault: Whether this is a default settings template for new entities - enabled: Whether the settings is enabled - serviceSettings: Common service settings - inviteSettings: Invitation settings - intentionSettings: Intention recognition settings - summarySettings: Conversation summary settings Usage: - Extend this class in AgentSettingsEntity, WorkgroupSettingsEntity, RobotSettingsEntity - Add specific settings fields in subclasses

Uses of BaseEntity in com.bytedesk.kbase.settings_emotion

Subclasses of BaseEntity in com.bytedesk.kbase.settings_emotion

Modifier and Type	Class	Description
class	EmotionSettingEntity

Uses of BaseEntity in com.bytedesk.kbase.settings_intention

Subclasses of BaseEntity in com.bytedesk.kbase.settings_intention

Modifier and Type	Class	Description
class	IntentionSettingsEntity

Uses of BaseEntity in com.bytedesk.kbase.settings_invite

Subclasses of BaseEntity in com.bytedesk.kbase.settings_invite

Modifier and Type	Class	Description
class	InviteSettingsEntity

Uses of BaseEntity in com.bytedesk.kbase.settings_ratedown

Subclasses of BaseEntity in com.bytedesk.kbase.settings_ratedown

Modifier and Type	Class	Description
class	RatedownSettingsEntity

Uses of BaseEntity in com.bytedesk.kbase.settings_service

Subclasses of BaseEntity in com.bytedesk.kbase.settings_service

Modifier and Type	Class	Description
class	ServiceSettingsEntity

Uses of BaseEntity in com.bytedesk.kbase.settings_summary

Subclasses of BaseEntity in com.bytedesk.kbase.settings_summary

Modifier and Type	Class	Description
class	SummarySettingsEntity

Uses of BaseEntity in com.bytedesk.kbase.settings_trigger

Subclasses of BaseEntity in com.bytedesk.kbase.settings_trigger

Modifier and Type	Class	Description
class	TriggerSettingsEntity	Trigger settings (v1): focus on simplest Quartz-driven triggers.

Uses of BaseEntity in com.bytedesk.kbase.statistic

Subclasses of BaseEntity in com.bytedesk.kbase.statistic

Modifier and Type	Class	Description
class	KbaseStatisticEntity	KbaseStatistic entity for content categorization and organization Provides statistic functionality for various system entities Database Table: bytedesk_core_statistic Purpose: Stores statistic definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.kbase.taboo

Subclasses of BaseEntity in com.bytedesk.kbase.taboo

Modifier and Type	Class	Description
class	TabooEntity	敏感词

Uses of BaseEntity in com.bytedesk.kbase.taboo_message

Subclasses of BaseEntity in com.bytedesk.kbase.taboo_message

Modifier and Type	Class	Description
class	TabooMessageEntity

Uses of BaseEntity in com.bytedesk.kbase.trigger

Subclasses of BaseEntity in com.bytedesk.kbase.trigger

Modifier and Type	Class	Description
class	TriggerEntity	Trigger entity for content categorization and organization Provides triggerging functionality for various system entities Database Table: bytedesk_kbase_trigger Purpose: Stores trigger definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.service.agent

Subclasses of BaseEntity in com.bytedesk.service.agent

Modifier and Type	Class	Description
class	AgentEntity	human agent, not ai agent - agent：一对一人工客服，不支持机器人接待 - robot：机器人客服，不支持转人工 - workgroup：工作组，支持机器人接待，支持转人工

Uses of BaseEntity in com.bytedesk.service.agent_message

Subclasses of BaseEntity in com.bytedesk.service.agent_message

Modifier and Type	Class	Description
class	AgentMessageEntity	分表存储一对一客服消息 同步message中客服消息，包括uid。

Uses of BaseEntity in com.bytedesk.service.agent_settings

Subclasses of BaseEntity in com.bytedesk.service.agent_settings

Modifier and Type	Class	Description
class	AgentSettingsEntity	Agent configuration settings for reusable settings Purpose: - Store reusable agent configurations - Enable sharing common settings across multiple agents - Simplify agent configuration management Usage: - Create settings for different agent roles (e.g., "Junior Support", "Senior Support", "VIP Agent") - Assign settings to agents via AgentEntity.settings reference - Multiple agents can share the same settings Common fields (inherited from BaseSettingsEntity): - name, description, isDefault, enabled - serviceSettings, inviteSettings, intentionSettings Agent-specific fields: - messageLeaveSettings, autoReplySettings, queueSettings, rateDownSettings Database Table: bytedesk_service_agent_settings

Uses of BaseEntity in com.bytedesk.service.agent_status

Subclasses of BaseEntity in com.bytedesk.service.agent_status

Modifier and Type	Class	Description
class	AgentStatusEntity	接待状态变更记录

Uses of BaseEntity in com.bytedesk.service.agent_status.settings

Subclasses of BaseEntity in com.bytedesk.service.agent_status.settings

Modifier and Type	Class	Description
class	AgentStatusSettingEntity

Uses of BaseEntity in com.bytedesk.service.browse

Subclasses of BaseEntity in com.bytedesk.service.browse

Modifier and Type	Class	Description
class	BrowseEntity	访客浏览网站记录实体类。

Uses of BaseEntity in com.bytedesk.service.channel_app

Subclasses of BaseEntity in com.bytedesk.service.channel_app

Modifier and Type	Class	Description
class	ChannelAppEntity

Uses of BaseEntity in com.bytedesk.service.customer

Subclasses of BaseEntity in com.bytedesk.service.customer

Modifier and Type	Class	Description
class	CustomerEntity	Customer entity for lead management and customer relationship management Represents customer information collected automatically or manually added Database Table: bytedesk_service_customer Purpose: Stores customer contact information, preferences, and interaction history

Uses of BaseEntity in com.bytedesk.service.form

Subclasses of BaseEntity in com.bytedesk.service.form

Modifier and Type	Class	Description
class	FormEntity	Form entity for storing form schema generated by frontend low-code drag-and-drop Used to store form structure definition in JSON format Database Table: bytedesk_service_form Purpose: Stores form definitions and basic metadata

Uses of BaseEntity in com.bytedesk.service.form_result

Subclasses of BaseEntity in com.bytedesk.service.form_result

Modifier and Type	Class	Description
class	FormResultEntity	FormResultEntity - 表单结果实体类 用于存储用户填写表单后的结果数据 数据库表：bytedesk_service_form_result 用途：存储表单填写结果和用户提交的数据

Uses of BaseEntity in com.bytedesk.service.holiday

Subclasses of BaseEntity in com.bytedesk.service.holiday

Modifier and Type	Class	Description
class	HolidayEntity	节假日设置

Uses of BaseEntity in com.bytedesk.service.message_correction

Subclasses of BaseEntity in com.bytedesk.service.message_correction

Modifier and Type	Class	Description
class	MessageCorrectionEntity

Uses of BaseEntity in com.bytedesk.service.message_feedback

Subclasses of BaseEntity in com.bytedesk.service.message_feedback

Modifier and Type	Class	Description
class	MessageFeedbackEntity

Uses of BaseEntity in com.bytedesk.service.message_leave

Subclasses of BaseEntity in com.bytedesk.service.message_leave

Modifier and Type	Class	Description
class	MessageLeaveEntity	Customer leave message entity Represents customer messages left when agents are offline or unavailable Database Table: bytedesk_service_message_leave Purpose: Stores offline messages from customers when agents are unavailable

Uses of BaseEntity in com.bytedesk.service.message_leave_settings

Subclasses of BaseEntity in com.bytedesk.service.message_leave_settings

Modifier and Type	Class	Description
class	MessageLeaveSettingsEntity

Uses of BaseEntity in com.bytedesk.service.message_parsed

Subclasses of BaseEntity in com.bytedesk.service.message_parsed

Modifier and Type	Class	Description
class	MessageParsedEntity	消息解析 解析器：提取关键词、提取实体信息、提取意图

Uses of BaseEntity in com.bytedesk.service.message_rating

Subclasses of BaseEntity in com.bytedesk.service.message_rating

Modifier and Type	Class	Description
class	MessageRatingEntity

Uses of BaseEntity in com.bytedesk.service.message_template

Subclasses of BaseEntity in com.bytedesk.service.message_template

Modifier and Type	Class	Description
class	MessageTemplateEntity	群发消息-模版实体

Uses of BaseEntity in com.bytedesk.service.message_unanswered

Subclasses of BaseEntity in com.bytedesk.service.message_unanswered

Modifier and Type	Class	Description
class	MessageUnansweredEntity

Uses of BaseEntity in com.bytedesk.service.quality_appeal

Subclasses of BaseEntity in com.bytedesk.service.quality_appeal

Modifier and Type	Class	Description
class	QualityAppealEntity	QualityAppeal entity for content categorization and organization Provides appeal functionality for various system entities Database Table: bytedesk_service_appeal Purpose: Stores appeal definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.service.quality_check

Subclasses of BaseEntity in com.bytedesk.service.quality_check

Modifier and Type	Class	Description
class	QualityCheckEntity	QualityCheck entity for content categorization and organization Provides check functionality for various system entities Database Table: bytedesk_service_check Purpose: Stores check definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.service.quality_flow

Subclasses of BaseEntity in com.bytedesk.service.quality_flow

Modifier and Type	Class	Description
class	QualityFlowEntity	QualityFlow entity for content categorization and organization Provides tagging functionality for various system entities Database Table: bytedesk_service_tag Purpose: Stores tag definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.service.quality_plan

Subclasses of BaseEntity in com.bytedesk.service.quality_plan

Modifier and Type	Class	Description
class	QualityPlanEntity	QualityPlan entity for quality inspection plan management Provides comprehensive quality inspection functionality for various service types Database Table: bytedesk_service_quality_plan Purpose: Stores quality inspection plan definitions, indicators, and scoring rules

Uses of BaseEntity in com.bytedesk.service.quality_statistic

Subclasses of BaseEntity in com.bytedesk.service.quality_statistic

Modifier and Type	Class	Description
class	QualityStatisticEntity	QualityStatistic entity for quality inspection statistics Provides comprehensive quality inspection statistics and analysis data Database Table: bytedesk_service_quality_statistic Purpose: Stores quality inspection statistics, scores, and analysis results

Uses of BaseEntity in com.bytedesk.service.queue

Subclasses of BaseEntity in com.bytedesk.service.queue

Modifier and Type	Class	Description
class	QueueEntity	队列实体类： 三个维度： 1.

Uses of BaseEntity in com.bytedesk.service.queue_member

Subclasses of BaseEntity in com.bytedesk.service.queue_member

Modifier and Type	Class	Description
class	QueueMemberEntity

Uses of BaseEntity in com.bytedesk.service.queue_settings

Subclasses of BaseEntity in com.bytedesk.service.queue_settings

Modifier and Type	Class	Description
class	QueueSettingsEntity

Uses of BaseEntity in com.bytedesk.service.robot_to_agent_settings

Subclasses of BaseEntity in com.bytedesk.service.robot_to_agent_settings

Modifier and Type	Class	Description
class	RobotToAgentSettingsEntity

Uses of BaseEntity in com.bytedesk.service.routing_queue

Subclasses of BaseEntity in com.bytedesk.service.routing_queue

Modifier and Type	Class	Description
class	RoutingQueueEntity	路由队列：提前计算好工作组的接待客服队列，直接读取下一个接待客服，减少每次分配客服时的计算量 将客服分配队列可视化

Uses of BaseEntity in com.bytedesk.service.routing_rule

Subclasses of BaseEntity in com.bytedesk.service.routing_rule

Modifier and Type	Class	Description
class	RoutingRuleEntity	路由规则 自定义路由规则

Uses of BaseEntity in com.bytedesk.service.screen

Subclasses of BaseEntity in com.bytedesk.service.screen

Modifier and Type	Class	Description
class	ScreenEntity	Screen entity for content categorization and organization Provides screen functionality for various system entities Database Table: bytedesk_service_screen Purpose: Stores screen definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.service.service_statistic

Subclasses of BaseEntity in com.bytedesk.service.service_statistic

Modifier and Type	Class	Description
class	ServiceStatisticEntity	客服对话统计数据： 组织、工作组、客服、机器人 时间维度：小时、日期、月 渠道维度：channel区分渠道 可监控机器人的服务关键数据，包含解决率、评价满意度、服务转人工率、未知回答率、有效会话、当前生效知识等关键运营指标。

Uses of BaseEntity in com.bytedesk.service.thread_emotion

Subclasses of BaseEntity in com.bytedesk.service.thread_emotion

Modifier and Type	Class	Description
class	ThreadEmotionEntity

Uses of BaseEntity in com.bytedesk.service.thread_intention

Subclasses of BaseEntity in com.bytedesk.service.thread_intention

Modifier and Type	Class	Description
class	ThreadIntentionEntity

Uses of BaseEntity in com.bytedesk.service.thread_invite

Subclasses of BaseEntity in com.bytedesk.service.thread_invite

Modifier and Type	Class	Description
class	ThreadInviteEntity	记录邀请记录： 客服邀请客服 客服邀请访客

Uses of BaseEntity in com.bytedesk.service.thread_rating

Subclasses of BaseEntity in com.bytedesk.service.thread_rating

Modifier and Type	Class	Description
class	ThreadRatingEntity	满意度双向评价机制之：访客评价客服

Uses of BaseEntity in com.bytedesk.service.thread_summary

Subclasses of BaseEntity in com.bytedesk.service.thread_summary

Modifier and Type	Class	Description
class	ThreadSummaryEntity

Uses of BaseEntity in com.bytedesk.service.thread_transfer

Subclasses of BaseEntity in com.bytedesk.service.thread_transfer

Modifier and Type	Class	Description
class	ThreadTransferEntity	记录转接记录： 人工转接人工 机器人转人工

Uses of BaseEntity in com.bytedesk.service.transfer_keyword

Subclasses of BaseEntity in com.bytedesk.service.transfer_keyword

Modifier and Type	Class	Description
class	TransferKeywordEntity	转人工关键词

Uses of BaseEntity in com.bytedesk.service.unified

Subclasses of BaseEntity in com.bytedesk.service.unified

Modifier and Type	Class	Description
class	UnifiedEntity

Uses of BaseEntity in com.bytedesk.service.visitor

Subclasses of BaseEntity in com.bytedesk.service.visitor

Modifier and Type	Class	Description
class	VisitorEntity	visitor no need to login, without login can reduce the press of the database

Uses of BaseEntity in com.bytedesk.service.visitor_message

Subclasses of BaseEntity in com.bytedesk.service.visitor_message

Modifier and Type	Class	Description
class	VisitorMessage	分表存储客服消息 同步message中客服消息，包括uid。

Uses of BaseEntity in com.bytedesk.service.visitor_rating

Subclasses of BaseEntity in com.bytedesk.service.visitor_rating

Modifier and Type	Class	Description
class	VisitorRatingEntity	满意度双向评价机制之：客服评价访客

Uses of BaseEntity in com.bytedesk.service.visitor_thread

Subclasses of BaseEntity in com.bytedesk.service.visitor_thread

Modifier and Type	Class	Description
class	VisitorThreadEntity	同步thread中客服会话，包括uid。

Uses of BaseEntity in com.bytedesk.service.visitor_token

Subclasses of BaseEntity in com.bytedesk.service.visitor_token

Modifier and Type	Class	Description
class	VisitorTokenEntity	访客访问令牌，用于访客登录，刷新token，访问api等 默认访客不需要token，此处主要用于需要访客登录的特殊场景 可用于强制用户重新登录，或者刷新token access_token or refresh_token 授权验证token时，不只是使用jwt解码验证，还需要跟数据库中进行对比，如果token被禁用或者过期，则拒绝访问 存储第三方access_token，refresh_token，过期时间等，微信，qq等第三方授权登录

Uses of BaseEntity in com.bytedesk.service.workgroup

Subclasses of BaseEntity in com.bytedesk.service.workgroup

Modifier and Type	Class	Description
class	WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot

Uses of BaseEntity in com.bytedesk.service.workgroup_message

Subclasses of BaseEntity in com.bytedesk.service.workgroup_message

Modifier and Type	Class	Description
class	WorkgroupMessageEntity	分表存储工作组客服消息 同步message中客服消息，包括uid。

Uses of BaseEntity in com.bytedesk.service.workgroup_routing

Subclasses of BaseEntity in com.bytedesk.service.workgroup_routing

Modifier and Type	Class	Description
class	WorkgroupRoutingEntity	WorkgroupRouting entity for content categorization and organization Provides workgroup_routingging functionality for various system entities Database Table: bytedesk_service_workgroup_routing Purpose: Stores workgroup_routing definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.service.workgroup_settings

Subclasses of BaseEntity in com.bytedesk.service.workgroup_settings

Modifier and Type	Class	Description
class	WorkgroupSettingsEntity	Workgroup configuration settings for reusable settings Purpose: - Store reusable workgroup configurations - Enable sharing common settings across multiple workgroups - Simplify workgroup configuration management Usage: - Create settings for different workgroup types (e.g., "Standard Support", "VIP Support", "Technical Support") - Assign settings to workgroups via WorkgroupEntity.settings reference - Multiple workgroups can share the same settings Common fields (inherited from BaseSettingsEntity): - name, description, isDefault, enabled - serviceSettings, inviteSettings, intentionSettings Workgroup-specific fields: - messageLeaveSettings, robotSettings, queueSettings Database Table: bytedesk_service_workgroup_settings

Uses of BaseEntity in com.bytedesk.service.worktime_settings

Subclasses of BaseEntity in com.bytedesk.service.worktime_settings

Modifier and Type	Class	Description
class	WorktimeSettingEntity

Uses of BaseEntity in com.bytedesk.shop.app

Subclasses of BaseEntity in com.bytedesk.shop.app

Modifier and Type	Class	Description
class	ShopAppEntity

Uses of BaseEntity in com.bytedesk.shop.product

Subclasses of BaseEntity in com.bytedesk.shop.product

Modifier and Type	Class	Description
class	ProductEntity	商品信息

Uses of BaseEntity in com.bytedesk.social.kakao

Subclasses of BaseEntity in com.bytedesk.social.kakao

Modifier and Type	Class	Description
class	KakaoEntity

Uses of BaseEntity in com.bytedesk.social.line

Subclasses of BaseEntity in com.bytedesk.social.line

Modifier and Type	Class	Description
class	LineEntity

Uses of BaseEntity in com.bytedesk.social.meta

Subclasses of BaseEntity in com.bytedesk.social.meta

Modifier and Type	Class	Description
class	MetaAppEntity

Uses of BaseEntity in com.bytedesk.social.slack

Subclasses of BaseEntity in com.bytedesk.social.slack

Modifier and Type	Class	Description
class	SlackEntity

Uses of BaseEntity in com.bytedesk.social.telegram

Subclasses of BaseEntity in com.bytedesk.social.telegram

Modifier and Type	Class	Description
class	TelegramEntity

Uses of BaseEntity in com.bytedesk.social.tiktok

Subclasses of BaseEntity in com.bytedesk.social.tiktok

Modifier and Type	Class	Description
class	TiktokEntity

Uses of BaseEntity in com.bytedesk.social.whatsapp

Subclasses of BaseEntity in com.bytedesk.social.whatsapp

Modifier and Type	Class	Description
class	WhatsAppEntity

Uses of BaseEntity in com.bytedesk.social.zalo

Subclasses of BaseEntity in com.bytedesk.social.zalo

Modifier and Type	Class	Description
class	ZaloEntity

Uses of BaseEntity in com.bytedesk.ticket.attachment

Subclasses of BaseEntity in com.bytedesk.ticket.attachment

Modifier and Type	Class	Description
class	TicketAttachmentEntity

Uses of BaseEntity in com.bytedesk.ticket.message

Subclasses of BaseEntity in com.bytedesk.ticket.message

Modifier and Type	Class	Description
class	TicketMessageEntity	Ticket message entity for workflow communication Manages messages and notifications within ticket workflows Database Table: bytedesk_ticket_message Purpose: Stores ticket-related messages and workflow notifications

Uses of BaseEntity in com.bytedesk.ticket.process

Subclasses of BaseEntity in com.bytedesk.ticket.process

Modifier and Type	Class	Description
class	ProcessEntity	工单流程

Uses of BaseEntity in com.bytedesk.ticket.ticket

Subclasses of BaseEntity in com.bytedesk.ticket.ticket

Modifier and Type	Class	Description
class	TicketEntity	Support ticket entity for customer service and issue tracking Manages customer support requests, assignments, and resolution tracking Database Table: bytedesk_ticket Purpose: Stores support tickets, their status, assignments, and resolution history

Uses of BaseEntity in com.bytedesk.ticket.ticket_rating

Subclasses of BaseEntity in com.bytedesk.ticket.ticket_rating

Modifier and Type	Class	Description
class	TicketRatingEntity	TicketRating entity for content categorization and organization Provides ticket_ratingging functionality for various system entities Database Table: bytedesk_core_ticket_rating Purpose: Stores ticket_rating definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.ticket.ticket_settings

Subclasses of BaseEntity in com.bytedesk.ticket.ticket_settings

Modifier and Type	Class	Description
class	TicketSettingsEntity	TicketSettings entity for content categorization and organization Provides ticketSettings functionality for various system entities Database Table: bytedesk_core_ticketSettings Purpose: Stores ticketSettings definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.ticket.ticket_settings_basic

Subclasses of BaseEntity in com.bytedesk.ticket.ticket_settings_basic

Modifier and Type	Class	Description
class	TicketBasicSettingsEntity	基础工单设置：编号、优先级默认值、有效期与自动关闭。

Uses of BaseEntity in com.bytedesk.ticket.ticket_settings_binding

Subclasses of BaseEntity in com.bytedesk.ticket.ticket_settings_binding

Modifier and Type	Class	Description
class	TicketSettingsBindingEntity	绑定表：一个工作组(workgroupUid)只能绑定一套 TicketSettings； 同一套 TicketSettings 可以被多个工作组绑定。

Uses of BaseEntity in com.bytedesk.ticket.ticket_settings_category

Subclasses of BaseEntity in com.bytedesk.ticket.ticket_settings_category

Modifier and Type	Class	Description
class	TicketCategorySettingsEntity	工单分类设置实体，采用 JSON 列存储所有分类项。

Uses of BaseEntity in com.bytedesk.ticket.ticket_settings_notification

Subclasses of BaseEntity in com.bytedesk.ticket.ticket_settings_notification

Modifier and Type	Class	Description
class	TicketNotificationSettingsEntity	通知设置：邮件/内部/Webhook。

Uses of BaseEntity in com.bytedesk.ticket.ticket_statistic

Subclasses of BaseEntity in com.bytedesk.ticket.ticket_statistic

Modifier and Type	Class	Description
class	TicketStatisticEntity

Uses of BaseEntity in com.bytedesk.voc.comment

Subclasses of BaseEntity in com.bytedesk.voc.comment

Modifier and Type	Class	Description
class	VocCommentEntity	VocComment entity for content categorization and organization Provides comment functionality for various system entities Database Table: bytedesk_voc_comment Purpose: Stores comment definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.voc.complaint

Subclasses of BaseEntity in com.bytedesk.voc.complaint

Modifier and Type	Class	Description
class	ComplaintEntity	Complaint entity for collecting and managing user complaints Supports different types of complaints from various sources Database Table: bytedesk_voc_complaint Purpose: Stores complaints from customers, agents, workgroups and other sources

Uses of BaseEntity in com.bytedesk.voc.feedback

Subclasses of BaseEntity in com.bytedesk.voc.feedback

Modifier and Type	Class	Description
class	FeedbackEntity	Feedback entity for collecting and managing user feedback Supports different types of feedback from various sources Database Table: bytedesk_voc_feedback Purpose: Stores feedback from customers, agents, workgroups and other sources

Uses of BaseEntity in com.bytedesk.voc.opinion

Subclasses of BaseEntity in com.bytedesk.voc.opinion

Modifier and Type	Class	Description
class	OpinionEntity	Opinion entity for content categorization and organization Provides opinion functionality for various system entities Database Table: bytedesk_core_opinion Purpose: Stores opinion definitions, colors, and organization settings

Uses of BaseEntity in com.bytedesk.wechat.app

Subclasses of BaseEntity in com.bytedesk.wechat.app

Modifier and Type	Class	Description
class	WeChatAppEntity	WeChat application entity for managing WeChat integration Handles WeChat Official Account, Mini Program, and Work application configurations Database Table: bytedesk_channel_wechat_app Purpose: Stores WeChat app credentials, access tokens, and integration settings

Uses of BaseEntity in com.bytedesk.wechat.mini.user

Subclasses of BaseEntity in com.bytedesk.wechat.mini.user

Modifier and Type	Class	Description
class	WeChatMiniUserEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.black

Subclasses of BaseEntity in com.bytedesk.wechat.mp.black

Modifier and Type	Class	Description
class	WeChatMpBlackEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.draft

Subclasses of BaseEntity in com.bytedesk.wechat.mp.draft

Modifier and Type	Class	Description
class	WeChatMpDraftEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.groupon

Subclasses of BaseEntity in com.bytedesk.wechat.mp.groupon

Modifier and Type	Class	Description
class	WeChatMpGrouponEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.kefu

Subclasses of BaseEntity in com.bytedesk.wechat.mp.kefu

Modifier and Type	Class	Description
class	WeChatMpKefuEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.media

Subclasses of BaseEntity in com.bytedesk.wechat.mp.media

Modifier and Type	Class	Description
class	WeChatMpMediaEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.menu

Subclasses of BaseEntity in com.bytedesk.wechat.mp.menu

Modifier and Type	Class	Description
class	WeChatMpMenuEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.tag

Subclasses of BaseEntity in com.bytedesk.wechat.mp.tag

Modifier and Type	Class	Description
class	WeChatMpTagEntity

Uses of BaseEntity in com.bytedesk.wechat.mp.user

Subclasses of BaseEntity in com.bytedesk.wechat.mp.user

Modifier and Type	Class	Description
class	WeChatMpUserEntity

Uses of BaseEntity in com.bytedesk.wechat.pay

Subclasses of BaseEntity in com.bytedesk.wechat.pay

Modifier and Type	Class	Description
class	WeChatPayEntity	WeChat payment entity for managing WeChat Pay integration Handles WeChat Pay configurations and payment processing settings Database Table: bytedesk_channel_wechat_pay Purpose: Stores WeChat Pay configurations and payment-related settings

Uses of BaseEntity in com.bytedesk.wechat.work.kefu.account

Subclasses of BaseEntity in com.bytedesk.wechat.work.kefu.account

Modifier and Type	Class	Description
class	WeChatAccountEntity	微信客服