Package com.bytedesk.service.workgroup
@NonNullApi
package com.bytedesk.service.workgroup
工作组服务包
管理客服工作组相关功能
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ClassDescription监听客服状态变更事件，清除相关工作组缓存工作组缓存管理工具类 提供清除和刷新工作组缓存的功能Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot每种算法都有其适用场景： 轮询：客服能力相近 最小活动数：负载敏感 随机：简单场景 加权随机：重视服务质量 一致性哈希：需要服务连续性 最快响应：重视响应速度工作组路由服务 根据工作组路由模式选择客服