Package com.bytedesk.service.workgroup

Class WorkgroupEntity

java.lang.Object

com.bytedesk.core.base.BaseEntity

com.bytedesk.service.workgroup.WorkgroupEntity

All Implemented Interfaces:

Serializable

@Entity
public class WorkgroupEntity
extends BaseEntity

WorkgroupEntity和skills的区别主要在于: - 组织结构 vs 能力标签 - WorkgroupEntity是组织结构层面的分组,比如"售前组"、"售后组"、"技术支持组"等 - Skills是能力标签层面的标识,比如"Java"、"Python"、"数据库"等技术能力 WorkgroupEntity和agent的区别主要在于: - agent：一对一人工客服，不支持机器人接待 - robot：机器人客服，不支持转人工 - workgroup：工作组，支持机器人接待，支持转人工

See Also:

• Serialized Form

Field Summary

Fields

Modifier and Type	Field	Description
private List<AgentEntity>	agents
private String	avatar
private String	description
private String	extra	存储下一个待分配的客服等信息
private IntentionSettingsEntity	intentionSetting
private InviteSettingsEntity	inviteSettings
private AgentEntity	messageLeaveAgent
private MessageLeaveSettings	messageLeaveSettings
private @NotBlank String	nickname
private QueueSettings	queueSettings
private RobotSettings	robotSettings
private String	routingMode
private static final long	serialVersionUID
private ServiceSettings	serviceSettings
private String	status

Constructor Summary

Constructors

Constructor	Description
WorkgroupEntity()

Method Summary

Modifier and Type	Method	Description
long	getAvailableAgentCount()
List<AgentEntity>	getAvailableAgents()	获取可用客服
long	getAwayAgentCount()
long	getBusyAgentCount()
long	getConnectedAgentCount()
long	getOfflineAgentCount()
Boolean	isConnected()	轮询分配算法实现访客到客服的分配
Boolean	isOverloaded()	检查是否超载
UserProtobuf	toUserProtobuf()

Methods inherited from class com.bytedesk.core.base.BaseEntity

getCreatedAtString, getUpdatedAtString

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

serialVersionUID

private static final long serialVersionUID

See Also:

• Constant Field Values

nickname

@NotBlank
private @NotBlank String nickname

avatar

private String avatar

description

private String description

routingMode

private String routingMode

status

private String status

messageLeaveSettings

private MessageLeaveSettings messageLeaveSettings

robotSettings

private RobotSettings robotSettings

serviceSettings

private ServiceSettings serviceSettings

queueSettings

private QueueSettings queueSettings

agents

private List<AgentEntity> agents

messageLeaveAgent

private AgentEntity messageLeaveAgent

extra

private String extra

存储下一个待分配的客服等信息

inviteSettings

private InviteSettingsEntity inviteSettings

intentionSetting

private IntentionSettingsEntity intentionSetting

Constructor Details

WorkgroupEntity

public WorkgroupEntity()

Method Details

getAvailableAgents

public List<AgentEntity> getAvailableAgents()

获取可用客服

Returns:

可用客服列表

isOverloaded

public Boolean isOverloaded()

检查是否超载

isConnected

public Boolean isConnected()

轮询分配算法实现访客到客服的分配

Returns:

分配到的客服

toUserProtobuf

public UserProtobuf toUserProtobuf()

getConnectedAgentCount

public long getConnectedAgentCount()

getAvailableAgentCount

public long getAvailableAgentCount()

getOfflineAgentCount

public long getOfflineAgentCount()

getBusyAgentCount

public long getBusyAgentCount()

getAwayAgentCount

public long getAwayAgentCount()