Package com.bytedesk.service.workgroup

Class WorkgroupEntity

java.lang.Object
com.bytedesk.core.base.BaseEntity
com.bytedesk.service.workgroup.WorkgroupEntity
All Implemented Interfaces:
Serializable
@Entity public class WorkgroupEntity extends BaseEntity
Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
See Also:

  • Field Details

    • serialVersionUID

      private static final long serialVersionUID
      See Also:

    • nickname

      @NotBlank private @NotBlank String nickname
      Display name of the workgroup

    • avatar

      private String avatar
      Workgroup avatar or profile picture URL

    • description

      private String description
      Description of the workgroup's function

    • routingMode

      private String routingMode
      Customer routing mode (ROUND_ROBIN, LEAST_BUSY, etc.)

    • status

      private String status
      Current status of the workgroup (AVAILABLE, BUSY, OFFLINE, etc.)

    • messageLeaveSettings

      private MessageLeaveSettings messageLeaveSettings
      Settings for handling offline messages

    • robotSettings

      private RobotSettings robotSettings
      Robot service configuration settings

    • serviceSettings

      private ServiceSettings serviceSettings
      General service configuration settings

    • queueSettings

      private QueueSettings queueSettings
      Queue management settings

    • agents

      private List<AgentEntity> agents
      Agents assigned to this workgroup

    • messageLeaveAgent

      private AgentEntity messageLeaveAgent
      Agent responsible for handling offline messages

    • extra

      private String extra
      Additional configuration data stored as JSON

    • inviteSettings

      private InviteSettingsEntity inviteSettings
      Invitation settings for the workgroup

    • intentionSetting

      private IntentionSettingsEntity intentionSetting
      Intent recognition settings

    • enabled

      private Boolean enabled
      Whether the workgroup is enabled and active

  • Constructor Details

    • WorkgroupEntity

      public WorkgroupEntity()

  • Method Details

    • getAvailableAgents

      public List<AgentEntity> getAvailableAgents()
      获取可用客服
      Returns:
      可用客服列表

    • getMessageLeaveAgent

      public AgentEntity getMessageLeaveAgent()

    • isConnected

      public Boolean isConnected()

    • toUserProtobuf

      public UserProtobuf toUserProtobuf()

    • getConnectedAgentCount

      public long getConnectedAgentCount()

    • getAvailableAgentCount

      public long getAvailableAgentCount()

    • getOfflineAgentCount

      public long getOfflineAgentCount()

    • getBusyAgentCount

      public long getBusyAgentCount()

    • getAwayAgentCount

      public long getAwayAgentCount()