Package com.bytedesk.service.agent

Class AgentEntity

java.lang.Object

com.bytedesk.core.base.BaseEntity

com.bytedesk.service.agent.AgentEntity

All Implemented Interfaces:

Serializable

@Entity
public class AgentEntity
extends BaseEntity

human agent, not ai agent - agent：一对一人工客服，不支持机器人接待 - robot：机器人客服，不支持转人工 - workgroup：工作组，支持机器人接待，支持转人工

See Also:

• Serialized Form

Field Summary

Fields

Modifier and Type	Field	Description
private AutoReplySettings	autoReplySettings
private String	avatar
private Boolean	connected
private String	description
private @Email(message="\u90ae\u7bb1\u683c\u5f0f\u9519\u8bef") String	email
private Boolean	enabled
private String	extra	存储当前接待数量等
private IntentionSettingsEntity	intentionSetting
private InviteSettingsEntity	inviteSettings
private Integer	maxThreadCount
private MemberEntity	member
private MessageLeaveSettings	messageLeaveSettings
private String	mobile
private String	nickname
private QueueSettings	queueSettings
private RatedownSettingsEntity	rateDownSettings
private static final long	serialVersionUID
private ServiceSettings	serviceSettings
private String	status
private Boolean	timeoutRemindEnabled
private Integer	timeoutRemindTime
private String	timeoutRemindTip

Constructor Summary

Constructors

Constructor	Description
AgentEntity()

Method Summary

Modifier and Type	Method	Description
Boolean	isAvailable()
Boolean	isAway()
Boolean	isBusy()
Boolean	isConnectedAndAvailable()
Boolean	isOffline()
UserProtobuf	toUserProtobuf()

Methods inherited from class com.bytedesk.core.base.BaseEntity

getCreatedAtString, getUpdatedAtString

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

serialVersionUID

private static final long serialVersionUID

See Also:

• Constant Field Values

nickname

private String nickname

avatar

private String avatar

description

private String description

mobile

private String mobile

email

@Email(message="\u90ae\u7bb1\u683c\u5f0f\u9519\u8bef")
private @Email(message="\u90ae\u7bb1\u683c\u5f0f\u9519\u8bef") String email

status

private String status

connected

private Boolean connected

messageLeaveSettings

private MessageLeaveSettings messageLeaveSettings

serviceSettings

private ServiceSettings serviceSettings

autoReplySettings

private AutoReplySettings autoReplySettings

queueSettings

private QueueSettings queueSettings

maxThreadCount

private Integer maxThreadCount

timeoutRemindEnabled

private Boolean timeoutRemindEnabled

timeoutRemindTime

private Integer timeoutRemindTime

timeoutRemindTip

private String timeoutRemindTip

extra

private String extra

存储当前接待数量等

enabled

private Boolean enabled

member

private MemberEntity member

inviteSettings

private InviteSettingsEntity inviteSettings

rateDownSettings

private RatedownSettingsEntity rateDownSettings

intentionSetting

private IntentionSettingsEntity intentionSetting

Constructor Details

AgentEntity

public AgentEntity()

Method Details

isAvailable

public Boolean isAvailable()

isOffline

public Boolean isOffline()

isBusy

public Boolean isBusy()

isAway

public Boolean isAway()

isConnectedAndAvailable

public Boolean isConnectedAndAvailable()

toUserProtobuf

public UserProtobuf toUserProtobuf()