Package com.bytedesk.service.agent_settings

Class AgentSettingsEntity

java.lang.Object
com.bytedesk.core.base.BaseEntity
com.bytedesk.kbase.settings.BaseSettingsEntity
com.bytedesk.service.agent_settings.AgentSettingsEntity
All Implemented Interfaces:
Serializable
@Entity public class AgentSettingsEntity extends BaseSettingsEntity
Agent configuration settings for reusable settings Purpose: - Store reusable agent configurations - Enable sharing common settings across multiple agents - Simplify agent configuration management Usage: - Create settings for different agent roles (e.g., "Junior Support", "Senior Support", "VIP Agent") - Assign settings to agents via AgentEntity.settings reference - Multiple agents can share the same settings Common fields (inherited from BaseSettingsEntity): - name, description, isDefault, enabled - serviceSettings, inviteSettings, intentionSettings Agent-specific fields: - messageLeaveSettings, autoReplySettings, queueSettings, rateDownSettings Database Table: bytedesk_service_agent_settings
See Also:

  • Field Details

    • serialVersionUID

      private static final long serialVersionUID
      See Also:

    • maxThreadCount

      private Integer maxThreadCount
      Maximum concurrent threads the agent can handle Moved from AgentEntity to centralize configuration

    • timeoutRemindEnabled

      private Boolean timeoutRemindEnabled
      Whether timeout reminder is enabled for agent

    • timeoutRemindTime

      private Integer timeoutRemindTime
      Timeout reminder time in minutes

    • timeoutRemindTip

      private String timeoutRemindTip
      Timeout reminder tip message

    • rightPanelTabs

      private List<AgentRightPanelTab> rightPanelTabs
      Desktop right panel dynamic tabs (published)

    • draftRightPanelTabs

      private List<AgentRightPanelTab> draftRightPanelTabs
      Desktop right panel dynamic tabs (draft)

    • messageLeaveSettings

      private MessageLeaveSettingsEntity messageLeaveSettings
      Message leave settings

    • draftMessageLeaveSettings

      private MessageLeaveSettingsEntity draftMessageLeaveSettings
      Draft Message leave settings

    • worktimeSettings

      private WorktimeSettingEntity worktimeSettings
      Worktime settings reference (shared template)

    • draftWorktimeSettings

      private WorktimeSettingEntity draftWorktimeSettings
      Draft worktime settings reference

    • autoReplySettings

      private AutoReplySettingsEntity autoReplySettings
      Auto-reply settings

    • draftAutoReplySettings

      private AutoReplySettingsEntity draftAutoReplySettings
      Draft Auto-reply settings

    • queueSettings

      private QueueSettingsEntity queueSettings
      Queue settings

    • draftQueueSettings

      private QueueSettingsEntity draftQueueSettings
      Draft Queue settings

    • rateDownSettings

      private RatedownSettingsEntity rateDownSettings
      Rating down settings

    • draftRateDownSettings

      private RatedownSettingsEntity draftRateDownSettings
      Draft Rating down settings

    • agentStatusSettings

      private AgentStatusSettingEntity agentStatusSettings
      Agent status settings

    • draftAgentStatusSettings

      private AgentStatusSettingEntity draftAgentStatusSettings
      Draft agent status settings

  • Constructor Details

    • AgentSettingsEntity

      public AgentSettingsEntity()