Uses of Class
com.bytedesk.service.agent.AgentEntity

Packages that use AgentEntity

Package	Description
com.bytedesk.service.agent
com.bytedesk.service.agent.event
com.bytedesk.service.presence
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.routing_strategy
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.service.workgroup_routing

Uses of AgentEntity in com.bytedesk.service.agent

Methods in com.bytedesk.service.agent that return AgentEntity

Modifier and Type	Method	Description
protected AgentEntity	AgentRestService.doSave(AgentEntity entity)
AgentEntity	AgentRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, AgentEntity agent)

Methods in com.bytedesk.service.agent that return types with arguments of type AgentEntity

Modifier and Type	Method	Description
protected org.springframework.data.jpa.domain.Specification<AgentEntity>	AgentRestService.createSpecification(AgentRequest request)
protected org.springframework.data.domain.Page<AgentEntity>	AgentRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<AgentEntity> spec, org.springframework.data.domain.Pageable pageable)
List<AgentEntity>	AgentRestService.findAllConnected()
List<AgentEntity>	AgentRepository.findByDeletedFalse()
Optional<AgentEntity>	AgentRestService.findByEmailAndOrgUid(String email, String orgUid)
Optional<AgentEntity>	AgentRepository.findByEmailAndOrgUidAndDeletedFalse(String email, String orgUid)
Optional<AgentEntity>	AgentRestService.findByMobileAndOrgUid(String mobile, String orgUid)
Optional<AgentEntity>	AgentRepository.findByMobileAndOrgUidAndDeletedFalse(String mobile, String orgUid)
List<AgentEntity>	AgentRepository.findByOrgUid(String orgUid)
List<AgentEntity>	AgentRepository.findByOrgUidAndDeletedFalse(String orgUid)
Optional<AgentEntity>	AgentRepository.findByUid(String uid)
Optional<AgentEntity>	AgentRestService.findByUid(String uid)
Optional<AgentEntity>	AgentRestService.findByUidFromDatabase(String uid)	强制从数据库加载（绕过 Spring Cache）。
Optional<AgentEntity>	AgentRepository.findByUserUid(String userUid)
Optional<AgentEntity>	AgentRestService.findByUserUid(String userUid)
Optional<AgentEntity>	AgentRestService.findByUserUidAndOrgUid(String userUid, String orgUid)
Optional<AgentEntity>	AgentRepository.findByUserUidAndOrgUidAndDeletedFalse(String userUid, String orgUid)
static org.springframework.data.jpa.domain.Specification<AgentEntity>	AgentSpecification.search(AgentRequest request, AuthService authService)

Methods in com.bytedesk.service.agent with parameters of type AgentEntity

Modifier and Type	Method	Description
AgentExcel	AgentRestService.convertToExcel(AgentEntity entity)
AgentResponse	AgentRestService.convertToResponse(AgentEntity entity)
protected AgentEntity	AgentRestService.doSave(AgentEntity entity)
AgentEntity	AgentRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, AgentEntity agent)
private void	AgentEventListener.initAgentKbase(AgentEntity agent)
void	AgentEntityListener.postPersist(AgentEntity agent)
void	AgentEntityListener.postUpdate(AgentEntity agent)

Method parameters in com.bytedesk.service.agent with type arguments of type AgentEntity

Modifier and Type	Method	Description
protected org.springframework.data.domain.Page<AgentEntity>	AgentRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<AgentEntity> spec, org.springframework.data.domain.Pageable pageable)

Uses of AgentEntity in com.bytedesk.service.agent.event

Fields in com.bytedesk.service.agent.event declared as AgentEntity

Modifier and Type	Field	Description
private final AgentEntity	AbstractAgentEvent.agent

Methods in com.bytedesk.service.agent.event that return AgentEntity

Modifier and Type	Method	Description
AgentEntity	AbstractAgentEvent.getAgent()
private AgentEntity	AbstractAgentEvent.snapshot(AgentEntity source)

Methods in com.bytedesk.service.agent.event with parameters of type AgentEntity

Modifier and Type	Method	Description
private AgentEntity	AbstractAgentEvent.snapshot(AgentEntity source)

Constructors in com.bytedesk.service.agent.event with parameters of type AgentEntity

Modifier	Constructor	Description
protected	AbstractAgentEvent(Object source, AgentEntity agent)
	AgentCreateEvent(Object source, AgentEntity agent)
	AgentUpdateEvent(Object source, AgentEntity agent, String updateType)
	AgentUpdateStatusEvent(Object source, AgentEntity agent)

Uses of AgentEntity in com.bytedesk.service.presence

Methods in com.bytedesk.service.presence that return types with arguments of type AgentEntity

Modifier and Type	Method	Description
List<AgentEntity>	PresenceFacadeService.getAvailableAgents(WorkgroupEntity workgroup)	获取在线且可用的坐席列表（替换 WorkgroupEntity#getAvailableAgents 旧实现）

Methods in com.bytedesk.service.presence with parameters of type AgentEntity

Modifier and Type	Method	Description
boolean	PresenceFacadeService.isAgentOnline(AgentEntity agent)	判断坐席是否至少有一个有效在线连接
boolean	PresenceFacadeService.isAgentOnlineAndAvailable(AgentEntity agent)	坐席是否在线且当前接待状态可用

Uses of AgentEntity in com.bytedesk.service.queue_member

Methods in com.bytedesk.service.queue_member with parameters of type AgentEntity

Modifier and Type	Method	Description
ThreadEntity	QueueMemberRestService.createAgentQueueThread(AgentEntity agent)	客服排队会话：org/queue/{agent_uid}

Uses of AgentEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy that return AgentEntity

Modifier and Type	Method	Description
private AgentEntity	WorkgroupThreadRoutingStrategy.findAvailableAgentWithCapacity(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	查找有空闲接待名额的客服
private AgentEntity	AgentThreadRoutingStrategy.getAgentEntity(String agentUid)	获取客服实体

Methods in com.bytedesk.service.routing_strategy with parameters of type AgentEntity

Modifier and Type	Method	Description
private String	AgentThreadRoutingStrategy.generateAgentQueueMessage(VisitorRequest visitorRequest, AgentEntity agent, int queuingCount, int avgWaitTimePerPerson)	生成客服排队消息（使用模板）
private String	AgentThreadRoutingStrategy.getAgentOfflineMessage(VisitorRequest visitorRequest, AgentEntity agent)	获取客服离线消息
private QueueSettingsEntity	AgentThreadRoutingStrategy.getAgentQueueSettings(VisitorRequest visitorRequest, AgentEntity agent)	获取客服排队配置
private String	AgentThreadRoutingStrategy.getAgentWelcomeMessage(VisitorRequest visitorRequest, AgentEntity agent)
private String	WorkgroupThreadRoutingStrategy.getAgentWelcomeMessage(VisitorRequest visitorRequest, AgentEntity agentEntity)
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private ThreadEntity	AgentThreadRoutingStrategy.getOrCreateThread(VisitorRequest visitorRequest, AgentEntity agentEntity, String topic)	获取或创建线程
private MessageProtobuf	AgentThreadRoutingStrategy.handleAvailableAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理可用客服（客服在线且未达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAvailableWorkgroup(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理可用工作组客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleExistingThread(VisitorRequest request, ThreadEntity thread, AgentEntity agentEntity)	处理已存在的线程
private MessageProtobuf	AgentThreadRoutingStrategy.handleOfflineAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理离线客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleQueuedAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理排队客服（客服在线但已达到最大接待人数）
private boolean	WorkgroupThreadRoutingStrategy.hasCapacity(AgentEntity agent)	判断客服是否有空闲接待名额
private MessageProtobuf	AgentThreadRoutingStrategy.routeNewThread(ThreadEntity thread, AgentEntity agentEntity, VisitorRequest visitorRequest)	路由新线程
private MessageProtobuf	AgentThreadRoutingStrategy.routeOnlineAgent(VisitorRequest visitorRequest, ThreadEntity thread, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	路由在线客服
private void	WorkgroupThreadRoutingStrategy.setThreadOwner(ThreadEntity thread, AgentEntity agentEntity)	设置线程所有者

Method parameters in com.bytedesk.service.routing_strategy with type arguments of type AgentEntity

Modifier and Type	Method	Description
private AgentEntity	WorkgroupThreadRoutingStrategy.findAvailableAgentWithCapacity(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	查找有空闲接待名额的客服

Uses of AgentEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type AgentEntity

Modifier and Type	Method	Description
static WelcomeContent	WelcomeContentUtils.buildAgentWelcomeContent(AgentEntity agent)
static WelcomeContent	WelcomeContentUtils.buildAgentWelcomeContent(AgentEntity agent, String tip)
static AgentResponse	ServiceConvertUtils.convertToAgentResponse(AgentEntity agent)
static UserProtobuf	ServiceConvertUtils.convertToUserProtobuf(AgentEntity agent)
static String	ServiceConvertUtils.convertToUserProtobufJSONString(AgentEntity agent)
static String	WelcomeContentUtils.resolveAgentWelcomeTip(AgentEntity agent)	Resolve welcome tip for agent with fallback to default rules in caller.

Uses of AgentEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type AgentEntity

Modifier and Type	Method	Description
private String	VisitorThreadService.buildAgentExtra(VisitorRequest visitorRequest, AgentEntity agent)	根据请求与客服实体构建 thread.extra - 普通渠道：构建 ServiceSettingsResponseVisitor JSON 若 debug=true 且 settingsUid 非空，则优先使用指定 settings 进行预览
ThreadEntity	VisitorThreadService.createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
private void	VisitorThreadService.processAgentTimeoutReminder(ThreadEntity thread, AgentEntity agent)	处理客服超时提醒
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, AgentEntity agent)
private String	VisitorThreadService.resolveLeaveMessageTip(AgentEntity agent)
private QueueSettingsEntity	VisitorThreadService.resolveQueueSettingsFromAgent(AgentEntity agent)
private void	VisitorThreadService.sendRemindMessage(QueueMemberEntity queueMember, ThreadEntity thread, AgentEntity agent)

Uses of AgentEntity in com.bytedesk.service.workgroup

Fields in com.bytedesk.service.workgroup declared as AgentEntity

Modifier and Type	Field	Description
private AgentEntity	WorkgroupEntity.messageLeaveAgent	Agent responsible for handling offline messages

Fields in com.bytedesk.service.workgroup with type parameters of type AgentEntity

Modifier and Type	Field	Description
private List<AgentEntity>	WorkgroupEntity.agents	Agents assigned to this workgroup

Methods in com.bytedesk.service.workgroup that return AgentEntity

Modifier and Type	Method	Description
AgentEntity	WorkgroupEntity.getMessageLeaveAgent()

Methods in com.bytedesk.service.workgroup with parameters of type AgentEntity

Modifier and Type	Method	Description
List<WorkgroupEntity>	WorkgroupRepository.findByAgentsContaining(AgentEntity agent)	查找包含指定客服的所有工作组

Uses of AgentEntity in com.bytedesk.service.workgroup_routing

Methods in com.bytedesk.service.workgroup_routing that return AgentEntity

Modifier and Type	Method	Description
private AgentEntity	WorkgroupRoutingService.computeNextAgentForDisplay(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state)
private AgentEntity	WorkgroupRoutingService.computeNextAgentForState(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state)
private AgentEntity	WorkgroupRoutingService.findAgentByUid(List<AgentEntity> agents, String agentUid)
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	根据工作组路由模式选择客服
private AgentEntity	WorkgroupRoutingService.selectAgentRealtimeFallback(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, String routingMode)
private AgentEntity	WorkgroupRoutingService.selectByConsistentHash(String visitorUid, List<AgentEntity> agents)	一致性哈希算法 相同访客尽量分配给同一个客服
private AgentEntity	WorkgroupRoutingService.selectByFastestResponse(List<AgentEntity> agents)	最快响应算法 选择平均响应时间最短的客服
private AgentEntity	WorkgroupRoutingService.selectByLeastActive(List<AgentEntity> agents)	最小活动数算法 选择当前会话数最少的客服
private AgentEntity	WorkgroupRoutingService.selectByRandom(List<AgentEntity> agents)	随机算法 随机选择一个可用客服
private AgentEntity	WorkgroupRoutingService.selectByRecent(WorkgroupEntity workgroup, ThreadEntity thread)	选择最近一次会话ThreadEntity接待的客服。
private AgentEntity	WorkgroupRoutingService.selectByRoundRobinInMemory(Long cursor, List<AgentEntity> agents)	轮询算法 按顺序将请求分配给每个客服
private AgentEntity	WorkgroupRoutingService.selectByWeightedRandom(List<AgentEntity> agents)	加权随机算法 根据客服评分和性能给予不同权重

Methods in com.bytedesk.service.workgroup_routing that return types with arguments of type AgentEntity

Modifier and Type	Method	Description
private List<AgentEntity>	WorkgroupRoutingService.sortAgentsByUid(List<AgentEntity> agents)

Methods in com.bytedesk.service.workgroup_routing with parameters of type AgentEntity

Modifier and Type	Method	Description
private void	WorkgroupRoutingService.advanceStateAfterAssignment(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state, AgentEntity assignedAgent)
private double	WorkgroupRoutingService.calculateWeight(AgentEntity agent)	计算客服权重
private double	WorkgroupRoutingService.getAverageResponseTime(AgentEntity agent)	TODO: 获取平均响应时间(秒)

Method parameters in com.bytedesk.service.workgroup_routing with type arguments of type AgentEntity

Modifier and Type	Method	Description
private void	WorkgroupRoutingService.advanceStateAfterAssignment(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state, AgentEntity assignedAgent)
private AgentEntity	WorkgroupRoutingService.computeNextAgentForDisplay(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state)
private AgentEntity	WorkgroupRoutingService.computeNextAgentForState(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state)
private AgentEntity	WorkgroupRoutingService.findAgentByUid(List<AgentEntity> agents, String agentUid)
private AgentEntity	WorkgroupRoutingService.selectAgentRealtimeFallback(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, String routingMode)
private AgentEntity	WorkgroupRoutingService.selectByConsistentHash(String visitorUid, List<AgentEntity> agents)	一致性哈希算法 相同访客尽量分配给同一个客服
private AgentEntity	WorkgroupRoutingService.selectByFastestResponse(List<AgentEntity> agents)	最快响应算法 选择平均响应时间最短的客服
private AgentEntity	WorkgroupRoutingService.selectByLeastActive(List<AgentEntity> agents)	最小活动数算法 选择当前会话数最少的客服
private AgentEntity	WorkgroupRoutingService.selectByRandom(List<AgentEntity> agents)	随机算法 随机选择一个可用客服
private AgentEntity	WorkgroupRoutingService.selectByRoundRobinInMemory(Long cursor, List<AgentEntity> agents)	轮询算法 按顺序将请求分配给每个客服
private AgentEntity	WorkgroupRoutingService.selectByWeightedRandom(List<AgentEntity> agents)	加权随机算法 根据客服评分和性能给予不同权重
private List<AgentEntity>	WorkgroupRoutingService.sortAgentsByUid(List<AgentEntity> agents)