Uses of Class
com.bytedesk.service.agent.AgentEntity

Packages that use AgentEntity

Package	Description
com.bytedesk.service.agent
com.bytedesk.service.agent.event
com.bytedesk.service.routing_strategy
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.ticket.comment
com.bytedesk.ticket.identity

Uses of AgentEntity in com.bytedesk.service.agent

Methods in com.bytedesk.service.agent that return AgentEntity

Modifier and Type	Method	Description
protected AgentEntity	AgentRestService.doSave(AgentEntity entity)
AgentEntity	AgentRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, AgentEntity agent)

Methods in com.bytedesk.service.agent that return types with arguments of type AgentEntity

Modifier and Type	Method	Description
protected org.springframework.data.jpa.domain.Specification<AgentEntity>	AgentRestService.createSpecification(AgentRequest request)
protected org.springframework.data.domain.Page<AgentEntity>	AgentRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<AgentEntity> spec, org.springframework.data.domain.Pageable pageable)
List<AgentEntity>	AgentRestService.findAllConnected()
List<AgentEntity>	AgentRestService.findByConnected(boolean connected)
List<AgentEntity>	AgentRepository.findByConnectedAndDeletedFalse(boolean connected)
List<AgentEntity>	AgentRepository.findByDeletedFalse()
Optional<AgentEntity>	AgentRestService.findByEmailAndOrgUid(String email, String orgUid)
Optional<AgentEntity>	AgentRepository.findByEmailAndOrgUidAndDeletedFalse(String email, String orgUid)
Optional<AgentEntity>	AgentRestService.findByMobileAndOrgUid(String mobile, String orgUid)
Optional<AgentEntity>	AgentRepository.findByMobileAndOrgUidAndDeletedFalse(String mobile, String orgUid)
List<AgentEntity>	AgentRepository.findByOrgUid(String orgUid)
List<AgentEntity>	AgentRepository.findByOrgUidAndDeletedFalse(String orgUid)
Optional<AgentEntity>	AgentRepository.findByUid(String uid)
Optional<AgentEntity>	AgentRestService.findByUid(String uid)
Optional<AgentEntity>	AgentRepository.findByUserUid(String userUid)
Optional<AgentEntity>	AgentRestService.findByUserUid(String userUid)
Optional<AgentEntity>	AgentRestService.findByUserUidAndOrgUid(String userUid, String orgUid)
Optional<AgentEntity>	AgentRepository.findByUserUidAndOrgUidAndDeletedFalse(String userUid, String orgUid)
List<AgentEntity>	AgentService.getAvailableAgents()
static org.springframework.data.jpa.domain.Specification<AgentEntity>	AgentSpecification.search(AgentRequest request, AuthService authService)

Methods in com.bytedesk.service.agent with parameters of type AgentEntity

Modifier and Type	Method	Description
AgentResponse	AgentRestService.convertToResponse(AgentEntity entity)
protected AgentEntity	AgentRestService.doSave(AgentEntity entity)
AgentEntity	AgentRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, AgentEntity agent)
void	AgentEntityListener.postPersist(AgentEntity agent)
void	AgentEntityListener.postUpdate(AgentEntity agent)

Method parameters in com.bytedesk.service.agent with type arguments of type AgentEntity

Modifier and Type	Method	Description
protected org.springframework.data.domain.Page<AgentEntity>	AgentRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<AgentEntity> spec, org.springframework.data.domain.Pageable pageable)

Uses of AgentEntity in com.bytedesk.service.agent.event

Fields in com.bytedesk.service.agent.event declared as AgentEntity

Modifier and Type	Field	Description
private AgentEntity	AgentCreateEvent.agent
private AgentEntity	AgentUpdateEvent.agent
private AgentEntity	AgentUpdateStatusEvent.agent

Constructors in com.bytedesk.service.agent.event with parameters of type AgentEntity

Modifier	Constructor	Description
	AgentCreateEvent(Object source, AgentEntity agent)
	AgentUpdateEvent(Object source, AgentEntity agent, String updateType)
	AgentUpdateStatusEvent(Object source, AgentEntity agent)

Uses of AgentEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy that return AgentEntity

Modifier and Type	Method	Description
private AgentEntity	AgentThreadRoutingStrategy.getAgentEntity(String agentUid)	获取客服实体
private AgentEntity	WorkgroupThreadRoutingStrategy.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	选择客服

Methods in com.bytedesk.service.routing_strategy with parameters of type AgentEntity

Modifier and Type	Method	Description
private String	AgentThreadRoutingStrategy.getAgentOfflineMessage(AgentEntity agent)	获取客服离线消息
private String	AgentThreadRoutingStrategy.getAgentWelcomeMessage(AgentEntity agent)	获取客服欢迎消息
private String	WorkgroupThreadRoutingStrategy.getAgentWelcomeMessage(AgentEntity agentEntity)	获取客服欢迎消息
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private ThreadEntity	AgentThreadRoutingStrategy.getOrCreateThread(VisitorRequest visitorRequest, AgentEntity agentEntity, String topic)	获取或创建线程
private MessageProtobuf	AgentThreadRoutingStrategy.handleAvailableAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理可用客服（客服在线且未达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理可用工作组客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleExistingThread(ThreadEntity thread, AgentEntity agentEntity)	处理已存在的线程
private MessageProtobuf	AgentThreadRoutingStrategy.handleOfflineAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理离线客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleQueuedAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理排队客服（客服在线但已达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理排队工作组客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeByAgentStatus(AgentEntity agentEntity, ThreadEntity thread, QueueMemberEntity queueMemberEntity, WorkgroupEntity workgroup, VisitorRequest visitorRequest)	根据客服状态进行路由
private MessageProtobuf	AgentThreadRoutingStrategy.routeNewThread(ThreadEntity thread, AgentEntity agentEntity, VisitorRequest visitorRequest)	路由新线程
private MessageProtobuf	AgentThreadRoutingStrategy.routeOnlineAgent(ThreadEntity thread, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	路由在线客服
private void	WorkgroupThreadRoutingStrategy.setThreadOwner(ThreadEntity thread, AgentEntity agentEntity)	设置线程所有者

Uses of AgentEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type AgentEntity

Modifier and Type	Method	Description
static AgentResponse	ServiceConvertUtils.convertToAgentResponse(AgentEntity agent)
static UserProtobuf	ServiceConvertUtils.convertToUserProtobuf(AgentEntity agent)
static String	ServiceConvertUtils.convertToUserProtobufJSONString(AgentEntity agent)

Uses of AgentEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type AgentEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
private void	VisitorThreadService.sendRemindMessage(QueueMemberEntity queueMember, ThreadEntity thread, AgentEntity agent)

Uses of AgentEntity in com.bytedesk.service.workgroup

Fields in com.bytedesk.service.workgroup declared as AgentEntity

Modifier and Type	Field	Description
private AgentEntity	WorkgroupEntity.messageLeaveAgent	Agent responsible for handling offline messages

Fields in com.bytedesk.service.workgroup with type parameters of type AgentEntity

Modifier and Type	Field	Description
private List<AgentEntity>	WorkgroupEntity.agents	Agents assigned to this workgroup

Methods in com.bytedesk.service.workgroup that return AgentEntity

Modifier and Type	Method	Description
AgentEntity	WorkgroupEntity.getMessageLeaveAgent()
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	根据工作组路由模式选择客服
private AgentEntity	WorkgroupRoutingService.selectByConsistentHash(String visitorUid, List<AgentEntity> agents)	一致性哈希算法 相同访客尽量分配给同一个客服
private AgentEntity	WorkgroupRoutingService.selectByFastestResponse(List<AgentEntity> agents)	最快响应算法 选择平均响应时间最短的客服
private AgentEntity	WorkgroupRoutingService.selectByLeastActive(List<AgentEntity> agents)	最小活动数算法 选择当前会话数最少的客服
private AgentEntity	WorkgroupRoutingService.selectByRandom(List<AgentEntity> agents)	随机算法 随机选择一个可用客服
private AgentEntity	WorkgroupRoutingService.selectByRecent(WorkgroupEntity workgroup, ThreadEntity thread)	选择最近一次会话ThreadEntity接待的客服。
private AgentEntity	WorkgroupRoutingService.selectByRoundRobin(String workgroupUid, List<AgentEntity> agents)	轮询算法 按顺序将请求分配给每个客服
private AgentEntity	WorkgroupRoutingService.selectByWeightedRandom(List<AgentEntity> agents)	加权随机算法 根据客服评分和性能给予不同权重

Methods in com.bytedesk.service.workgroup that return types with arguments of type AgentEntity

Modifier and Type	Method	Description
List<AgentEntity>	WorkgroupEntity.getAvailableAgents()	获取可用客服

Methods in com.bytedesk.service.workgroup with parameters of type AgentEntity

Modifier and Type	Method	Description
private double	WorkgroupRoutingService.calculateWeight(AgentEntity agent)	计算客服权重
List<WorkgroupEntity>	WorkgroupRepository.findByAgentsContaining(AgentEntity agent)	查找包含指定客服的所有工作组
private double	WorkgroupRoutingService.getAverageResponseTime(AgentEntity agent)	TODO: 获取平均响应时间(秒)

Method parameters in com.bytedesk.service.workgroup with type arguments of type AgentEntity

Modifier and Type	Method	Description
private AgentEntity	WorkgroupRoutingService.selectByConsistentHash(String visitorUid, List<AgentEntity> agents)	一致性哈希算法 相同访客尽量分配给同一个客服
private AgentEntity	WorkgroupRoutingService.selectByFastestResponse(List<AgentEntity> agents)	最快响应算法 选择平均响应时间最短的客服
private AgentEntity	WorkgroupRoutingService.selectByLeastActive(List<AgentEntity> agents)	最小活动数算法 选择当前会话数最少的客服
private AgentEntity	WorkgroupRoutingService.selectByRandom(List<AgentEntity> agents)	随机算法 随机选择一个可用客服
private AgentEntity	WorkgroupRoutingService.selectByRoundRobin(String workgroupUid, List<AgentEntity> agents)	轮询算法 按顺序将请求分配给每个客服
private AgentEntity	WorkgroupRoutingService.selectByWeightedRandom(List<AgentEntity> agents)	加权随机算法 根据客服评分和性能给予不同权重

Uses of AgentEntity in com.bytedesk.ticket.comment

Fields in com.bytedesk.ticket.comment declared as AgentEntity

Modifier and Type	Field	Description
private AgentEntity	TicketCommentEntity.author

Uses of AgentEntity in com.bytedesk.ticket.identity

Methods in com.bytedesk.ticket.identity with parameters of type AgentEntity

Modifier and Type	Method	Description
void	TicketIdentityService.syncUser(AgentEntity agent)	同步用户到Flowable