Package com.bytedesk.service.presence

Class PresenceFacadeService

java.lang.Object

com.bytedesk.service.presence.PresenceFacadeService

@Service
public class PresenceFacadeService
extends Object

PresenceFacadeService 统一封装坐席/工作组在线状态判断逻辑，逐步替换旧的 AgentEntity.connected 布尔字段。 逻辑来源：ConnectionEntity 多客户端长连接会话记录 + 接待状态。

Field Summary

Fields

Modifier and Type	Field	Description
private final ConnectionRestService	connectionRestService

Constructor Summary

Constructors

Constructor	Description
PresenceFacadeService()

Method Summary

Modifier and Type	Method	Description
long	countOnlineAgents(WorkgroupEntity workgroup)	在线坐席数量（统计用途）
List<AgentEntity>	getAvailableAgents(WorkgroupEntity workgroup)	获取在线且可用的坐席列表（替换 WorkgroupEntity#getAvailableAgents 旧实现）
boolean	isAgentOnline(AgentEntity agent)	判断坐席是否至少有一个有效在线连接
boolean	isAgentOnlineAndAvailable(AgentEntity agent)	坐席是否在线且当前接待状态可用
boolean	isWorkgroupOnline(WorkgroupEntity workgroup)	计算工作组是否有任意在线坐席

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

connectionRestService

private final ConnectionRestService connectionRestService

Constructor Details

PresenceFacadeService

public PresenceFacadeService()

Method Details

isAgentOnline

public boolean isAgentOnline(AgentEntity agent)

判断坐席是否至少有一个有效在线连接

isAgentOnlineAndAvailable

public boolean isAgentOnlineAndAvailable(AgentEntity agent)

坐席是否在线且当前接待状态可用

isWorkgroupOnline

public boolean isWorkgroupOnline(WorkgroupEntity workgroup)

计算工作组是否有任意在线坐席

getAvailableAgents

public List<AgentEntity> getAvailableAgents(WorkgroupEntity workgroup)

获取在线且可用的坐席列表（替换 WorkgroupEntity#getAvailableAgents 旧实现）

countOnlineAgents

public long countOnlineAgents(WorkgroupEntity workgroup)

在线坐席数量（统计用途）