Uses of Class
com.bytedesk.service.workgroup.WorkgroupEntity

Packages that use WorkgroupEntity

Package	Description
com.bytedesk.service.queue
com.bytedesk.service.routing_strategy
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.service.workgroup.event
com.bytedesk.ticket.identity

Uses of WorkgroupEntity in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)

Uses of WorkgroupEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy that return WorkgroupEntity

Modifier and Type	Method	Description
private WorkgroupEntity	WorkgroupThreadRoutingStrategy.getWorkgroupEntity(String workgroupUid)	获取工作组实体

Methods in com.bytedesk.service.routing_strategy with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private ThreadEntity	WorkgroupThreadRoutingStrategy.getOrCreateWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)	获取或创建工作组会话
private String	WorkgroupThreadRoutingStrategy.getWorkgroupOfflineMessage(WorkgroupEntity workgroup)	获取工作组离线消息
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingChatThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有聊天会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingOfflineThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有离线会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingRobotThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有机器人会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有工作组会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeByAgentStatus(AgentEntity agentEntity, ThreadEntity thread, QueueMemberEntity queueMemberEntity, WorkgroupEntity workgroup, VisitorRequest visitorRequest)	根据客服状态进行路由
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeNewWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由新工作组会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToAgent(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到人工客服
MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, RobotEntity robotEntity, WorkgroupEntity workgroup)	路由到机器人
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到机器人
private AgentEntity	WorkgroupThreadRoutingStrategy.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	选择客服
private boolean	WorkgroupThreadRoutingStrategy.shouldRouteToRobot(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	判断是否应该路由到机器人

Uses of WorkgroupEntity in com.bytedesk.service.unified

Fields in com.bytedesk.service.unified with type parameters of type WorkgroupEntity

Modifier and Type	Field	Description
private List<WorkgroupEntity>	UnifiedEntity.workgroups

Methods in com.bytedesk.service.unified that return WorkgroupEntity

Modifier and Type	Method	Description
private WorkgroupEntity	UnifiedThreadRoutingStrategy.selectBestWorkgroup(List<WorkgroupEntity> workgroups)	选择最佳工作组

Methods in com.bytedesk.service.unified with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private int	UnifiedThreadRoutingStrategy.calculateWorkgroupLoad(WorkgroupEntity workgroup)	计算工作组负载
private MessageProtobuf	UnifiedThreadRoutingStrategy.delegateToWorkgroupStrategy(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	委托给工作组策略处理

Method parameters in com.bytedesk.service.unified with type arguments of type WorkgroupEntity

Modifier and Type	Method	Description
private MessageProtobuf	UnifiedThreadRoutingStrategy.findExistingActiveThread(VisitorRequest visitorRequest, List<WorkgroupEntity> workgroups)	查找现有活跃会话
private WorkgroupEntity	UnifiedThreadRoutingStrategy.selectBestWorkgroup(List<WorkgroupEntity> workgroups)	选择最佳工作组

Uses of WorkgroupEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
static UserProtobuf	ServiceConvertUtils.convertToUserProtobuf(WorkgroupEntity workgroup)
static String	ServiceConvertUtils.convertToUserProtobufJSONString(WorkgroupEntity workgroup)
static WorkgroupResponse	ServiceConvertUtils.convertToWorkgroupResponse(WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.workgroup

Methods in com.bytedesk.service.workgroup that return WorkgroupEntity

Modifier and Type	Method	Description
protected WorkgroupEntity	WorkgroupRestService.doSave(WorkgroupEntity entity)
WorkgroupEntity	WorkgroupRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, WorkgroupEntity entity)

Methods in com.bytedesk.service.workgroup that return types with arguments of type WorkgroupEntity

Modifier and Type	Method	Description
protected org.springframework.data.jpa.domain.Specification<WorkgroupEntity>	WorkgroupRestService.createSpecification(WorkgroupRequest request)
protected org.springframework.data.domain.Page<WorkgroupEntity>	WorkgroupRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<WorkgroupEntity> spec, org.springframework.data.domain.Pageable pageable)
List<WorkgroupEntity>	WorkgroupRepository.findByAgentsContaining(AgentEntity agent)	查找包含指定客服的所有工作组
List<WorkgroupEntity>	WorkgroupRepository.findByAgentUid(String agentUid)	通过客服UID查找包含该客服的所有工作组
List<WorkgroupEntity>	WorkgroupRepository.findByDeletedFalse()
List<WorkgroupEntity>	WorkgroupRepository.findByOrgUidAndDeletedFalse(String orgUid)
Optional<WorkgroupEntity>	WorkgroupRepository.findByUid(String uid)
Optional<WorkgroupEntity>	WorkgroupRestService.findByUid(String uid)
static org.springframework.data.jpa.domain.Specification<WorkgroupEntity>	WorkgroupSpecification.search(WorkgroupRequest request, AuthService authService)

Methods in com.bytedesk.service.workgroup with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
WorkgroupResponse	WorkgroupRestService.convertToResponse(WorkgroupEntity entity)
protected WorkgroupEntity	WorkgroupRestService.doSave(WorkgroupEntity entity)
WorkgroupEntity	WorkgroupRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, WorkgroupEntity entity)
void	WorkgroupEntityListener.onPostPersist(WorkgroupEntity workgroup)
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	根据工作组路由模式选择客服
private AgentEntity	WorkgroupRoutingService.selectByRecent(WorkgroupEntity workgroup, ThreadEntity thread)	选择最近一次会话ThreadEntity接待的客服。

Method parameters in com.bytedesk.service.workgroup with type arguments of type WorkgroupEntity

Modifier and Type	Method	Description
protected org.springframework.data.domain.Page<WorkgroupEntity>	WorkgroupRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<WorkgroupEntity> spec, org.springframework.data.domain.Pageable pageable)

Uses of WorkgroupEntity in com.bytedesk.service.workgroup.event

Fields in com.bytedesk.service.workgroup.event declared as WorkgroupEntity

Modifier and Type	Field	Description
private WorkgroupEntity	WorkgroupCreateEvent.workgroup
private WorkgroupEntity	WorkgroupUpdateEvent.workgroup

Constructors in com.bytedesk.service.workgroup.event with parameters of type WorkgroupEntity

Modifier	Constructor	Description
	WorkgroupCreateEvent(WorkgroupEntity workgroup)
	WorkgroupUpdateEvent(WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.ticket.identity

Methods in com.bytedesk.ticket.identity with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
void	TicketIdentityService.syncWorkgroup(WorkgroupEntity workgroup)	同步工作组到Flowable