Uses of Class
com.bytedesk.service.workgroup.WorkgroupEntity

Packages that use WorkgroupEntity

Package	Description
com.bytedesk.core.settings
com.bytedesk.service.presence
com.bytedesk.service.queue
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.robot_to_agent_settings
com.bytedesk.service.routing_strategy
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.service.workgroup_routing

Uses of WorkgroupEntity in com.bytedesk.core.settings

Fields in com.bytedesk.core.settings declared as WorkgroupEntity

Modifier and Type	Field	Description
private WorkgroupEntity	SettingsEntity.workgroup	工单中心使用的工作组 当 type = TICKET_CENTER 且 level = PLATFORM 时使用 指向 DEFAULT_ORGANIZATION_UID 组织下的工作组 其他工单配置（如分类、自动分配、优先级等）在工作组的 TicketSettings 中配置

Uses of WorkgroupEntity in com.bytedesk.service.presence

Methods in com.bytedesk.service.presence with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
long	PresenceFacadeService.countOnlineAgents(WorkgroupEntity workgroup)	在线坐席数量（统计用途）
List<AgentEntity>	PresenceFacadeService.getAvailableAgents(WorkgroupEntity workgroup)	获取在线且可用的坐席列表（替换 WorkgroupEntity#getAvailableAgents 旧实现）
boolean	PresenceFacadeService.isWorkgroupOnline(WorkgroupEntity workgroup)	计算工作组是否有任意在线坐席

Uses of WorkgroupEntity in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private QueueMemberEntity	QueueService.createNewQueueMember(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, QueueTypeEnum queueType)	创建新的队列成员
private QueueMemberEntity	QueueService.enqueueToQueue(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, QueueTypeEnum queueType)	统一的入队方法
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)

Uses of WorkgroupEntity in com.bytedesk.service.queue_member

Methods in com.bytedesk.service.queue_member that return types with arguments of type WorkgroupEntity

Modifier and Type	Method	Description
private Optional<WorkgroupEntity>	QueueMemberEventListener.resolveWorkgroupEntity(ThreadEntity thread)

Methods in com.bytedesk.service.queue_member with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private QueueSettingsEntity	QueueMemberEventListener.extractQueueSettings(WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.robot_to_agent_settings

Methods in com.bytedesk.service.robot_to_agent_settings that return WorkgroupEntity

Modifier and Type	Method	Description
private WorkgroupEntity	RobotToAgentKeywordListener.resolveWorkgroup(ThreadEntity thread)

Methods in com.bytedesk.service.robot_to_agent_settings with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private VisitorRequest	RobotToAgentKeywordListener.buildVisitorRequest(ThreadEntity thread, WorkgroupEntity workgroup, MessageResponse message)
protected void	RobotToAgentKeywordListener.triggerForceAgentTransfer(ThreadEntity thread, WorkgroupEntity workgroup, MessageResponse message)

Uses of WorkgroupEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy that return WorkgroupEntity

Modifier and Type	Method	Description
private WorkgroupEntity	WorkgroupThreadRoutingStrategy.getWorkgroupEntity(String workgroupUid)	获取工作组实体

Methods in com.bytedesk.service.routing_strategy with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private AgentEntity	WorkgroupThreadRoutingStrategy.findAvailableAgentWithCapacity(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	查找有空闲接待名额的客服
private String	WorkgroupThreadRoutingStrategy.generateWorkgroupQueueMessage(VisitorRequest visitorRequest, WorkgroupEntity workgroup, int queuingCount, int avgWaitTimePerPerson)	生成工作组排队消息（使用模板）
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private ThreadEntity	WorkgroupThreadRoutingStrategy.getOrCreateWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)	获取或创建工作组会话
private String	WorkgroupThreadRoutingStrategy.getWorkgroupOfflineMessage(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	获取工作组离线消息
private QueueSettingsEntity	WorkgroupThreadRoutingStrategy.getWorkgroupQueueSettings(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	获取工作组排队配置
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAllAgentsFullQueuing(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理所有客服满员时的排队逻辑 入队时不设置 agent，等待有客服空闲时再分配
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingChatThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有聊天会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingOfflineThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有离线会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingRobotThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有机器人会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有工作组会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleQueuedWorkgroupWithoutAgent(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	处理排队（无指定客服）
private void	WorkgroupThreadRoutingStrategy.notifyAvailableAgentsOfQueue(WorkgroupEntity workgroup, ThreadEntity queuedThread, QueueMemberEntity queueMemberEntity, int queuingCount, int waitSeconds)	向工作组内在线可用客服广播排队通知
private boolean	WorkgroupThreadRoutingStrategy.resolveIsInServiceTime(WorkgroupEntity workgroup)
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeNewWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由新工作组会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToAgent(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到人工客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToAgentDuringServiceTime(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	在服务时间内分配客服并根据在线/负载状态进行路由
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToOfflineMessage(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	不满足服务时间或无在线客服时，统一进入离线留言流程
MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, RobotEntity robotEntity, WorkgroupEntity workgroup)	路由到机器人
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到机器人
private boolean	WorkgroupThreadRoutingStrategy.shouldRouteToRobot(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	判断是否应该路由到机器人

Uses of WorkgroupEntity in com.bytedesk.service.unified

Fields in com.bytedesk.service.unified with type parameters of type WorkgroupEntity

Modifier and Type	Field	Description
private List<WorkgroupEntity>	UnifiedEntity.workgroups

Methods in com.bytedesk.service.unified that return WorkgroupEntity

Modifier and Type	Method	Description
private WorkgroupEntity	UnifiedThreadRoutingStrategy.selectBestWorkgroup(List<WorkgroupEntity> workgroups)	选择最佳工作组

Methods in com.bytedesk.service.unified with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private int	UnifiedThreadRoutingStrategy.calculateWorkgroupLoad(WorkgroupEntity workgroup)	计算工作组负载
private long	UnifiedThreadRoutingStrategy.countOnlineAgents(WorkgroupEntity workgroup)	计算在线客服数量（近似）：使用 agent 状态 AVAILABLE 近似代表在线可接待。
private MessageProtobuf	UnifiedThreadRoutingStrategy.delegateToWorkgroupStrategy(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	委托给工作组策略处理

Method parameters in com.bytedesk.service.unified with type arguments of type WorkgroupEntity

Modifier and Type	Method	Description
private MessageProtobuf	UnifiedThreadRoutingStrategy.findExistingActiveThread(VisitorRequest visitorRequest, List<WorkgroupEntity> workgroups)	查找现有活跃会话
private WorkgroupEntity	UnifiedThreadRoutingStrategy.selectBestWorkgroup(List<WorkgroupEntity> workgroups)	选择最佳工作组

Uses of WorkgroupEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
static UserProtobuf	ServiceConvertUtils.convertToUserProtobuf(WorkgroupEntity workgroup)
static String	ServiceConvertUtils.convertToUserProtobufJSONString(WorkgroupEntity workgroup)
static WorkgroupResponse	ServiceConvertUtils.convertToWorkgroupResponse(WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private String	VisitorThreadService.buildWorkgroupExtra(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	根据请求与工作组实体构建 thread.extra - 社交渠道：直接使用请求中的 extra - 普通渠道：构建 ServiceSettingsResponseVisitor JSON 若 debug=true 且 settingsUid 非空，则优先使用指定 settings 进行预览
ThreadEntity	VisitorThreadService.createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)
private String	VisitorThreadService.resolveLeaveMessageTip(WorkgroupEntity workgroup)
private QueueSettingsEntity	VisitorThreadService.resolveQueueSettingsFromWorkgroup(WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.workgroup

Methods in com.bytedesk.service.workgroup that return WorkgroupEntity

Modifier and Type	Method	Description
protected WorkgroupEntity	WorkgroupRestService.doSave(WorkgroupEntity entity)
WorkgroupEntity	WorkgroupRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, WorkgroupEntity entity)

Methods in com.bytedesk.service.workgroup that return types with arguments of type WorkgroupEntity

Modifier and Type	Method	Description
protected org.springframework.data.jpa.domain.Specification<WorkgroupEntity>	WorkgroupRestService.createSpecification(WorkgroupRequest request)
protected org.springframework.data.domain.Page<WorkgroupEntity>	WorkgroupRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<WorkgroupEntity> spec, org.springframework.data.domain.Pageable pageable)
List<WorkgroupEntity>	WorkgroupRepository.findByAgentsContaining(AgentEntity agent)	查找包含指定客服的所有工作组
List<WorkgroupEntity>	WorkgroupRepository.findByAgentUid(String agentUid)	通过客服UID查找包含该客服的所有工作组
List<WorkgroupEntity>	WorkgroupRepository.findByDeletedFalse()
List<WorkgroupEntity>	WorkgroupRepository.findByOrgUidAndDeletedFalse(String orgUid)
Optional<WorkgroupEntity>	WorkgroupRepository.findByUid(String uid)
Optional<WorkgroupEntity>	WorkgroupRestService.findByUid(String uid)
static org.springframework.data.jpa.domain.Specification<WorkgroupEntity>	WorkgroupSpecification.search(WorkgroupRequest request, AuthService authService)

Methods in com.bytedesk.service.workgroup with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
WorkgroupExcel	WorkgroupRestService.convertToExcel(WorkgroupEntity entity)
WorkgroupResponse	WorkgroupRestService.convertToResponse(WorkgroupEntity entity)
protected WorkgroupEntity	WorkgroupRestService.doSave(WorkgroupEntity entity)
WorkgroupEntity	WorkgroupRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, WorkgroupEntity entity)
void	WorkgroupEntityListener.onPostPersist(WorkgroupEntity workgroup)
void	WorkgroupEntityListener.onPostUpdate(WorkgroupEntity workgroup)

Method parameters in com.bytedesk.service.workgroup with type arguments of type WorkgroupEntity

Modifier and Type	Method	Description
protected org.springframework.data.domain.Page<WorkgroupEntity>	WorkgroupRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<WorkgroupEntity> spec, org.springframework.data.domain.Pageable pageable)

Uses of WorkgroupEntity in com.bytedesk.service.workgroup_routing

Methods in com.bytedesk.service.workgroup_routing with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
private void	WorkgroupRoutingService.advanceStateAfterAssignment(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state, AgentEntity assignedAgent)
private AgentEntity	WorkgroupRoutingService.computeNextAgentForDisplay(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state)
private AgentEntity	WorkgroupRoutingService.computeNextAgentForState(String routingMode, WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, WorkgroupRoutingEntity state)
private WorkgroupRoutingEntity	WorkgroupRoutingService.getOrCreateRoutingState(WorkgroupEntity workgroup)
WorkgroupRoutingStateResponse	WorkgroupRoutingService.getRoutingState(WorkgroupEntity workgroup)	获取工作组路由状态（用于前端可视化，不推进 cursor）。
void	WorkgroupRoutingService.refreshRoutingState(WorkgroupEntity workgroup)
private void	WorkgroupRoutingService.resetStateForMode(WorkgroupRoutingEntity state, WorkgroupEntity workgroup, String routingMode)
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	根据工作组路由模式选择客服
private AgentEntity	WorkgroupRoutingService.selectAgentRealtimeFallback(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents, String routingMode)
private AgentEntity	WorkgroupRoutingService.selectByRecent(WorkgroupEntity workgroup, ThreadEntity thread)	选择最近一次会话ThreadEntity接待的客服。