Package com.bytedesk.service.queue_member

Class QueueMemberEventListener

java.lang.Object

com.bytedesk.service.queue_member.QueueMemberEventListener

@Component
public class QueueMemberEventListener
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
private final IMessageSendService	messageSendService
private final QueueMemberRestService	queueMemberRestService
private final ThreadRestService	threadRestService

Constructor Summary

Constructors

Constructor	Description
QueueMemberEventListener()

Method Summary

Modifier and Type	Method	Description
private String	extractTopicPrefix(String topic)	从topic中提取前三个部分作为搜索前缀 例如：org/agent/{agent_uid}/{visitor_uid} -> org/agent/{agent_uid}
void	onMessageCreateEvent(MessageCreateEvent event)
void	onThreadAcceptEvent(ThreadAcceptEvent event)
private void	sendQueueUpdateMessage(ThreadEntity thread, int currentPosition, int totalCount)	发送排队更新消息
private void	updateAgentMessageStats(MessageEntity message, ThreadEntity thread)	更新客服消息统计
private void	updateRobotMessageStats(MessageEntity message, ThreadEntity thread)	更新机器人消息统计
private void	updateSystemMessageStats(MessageEntity message, ThreadEntity thread)	更新系统消息统计
private void	updateVisitorMessageStats(MessageEntity message, ThreadEntity thread)	更新访客消息统计

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

queueMemberRestService

private final QueueMemberRestService queueMemberRestService

threadRestService

private final ThreadRestService threadRestService

messageSendService

private final IMessageSendService messageSendService

Constructor Details

QueueMemberEventListener

public QueueMemberEventListener()

Method Details

onThreadAcceptEvent

@EventListener
public void onThreadAcceptEvent(ThreadAcceptEvent event)

sendQueueUpdateMessage

private void sendQueueUpdateMessage(ThreadEntity thread,
 int currentPosition,
 int totalCount)

发送排队更新消息

extractTopicPrefix

private String extractTopicPrefix(String topic)

从topic中提取前三个部分作为搜索前缀 例如：org/agent/{agent_uid}/{visitor_uid} -> org/agent/{agent_uid}

onMessageCreateEvent

@EventListener
public void onMessageCreateEvent(MessageCreateEvent event)

updateVisitorMessageStats

private void updateVisitorMessageStats(MessageEntity message,
 ThreadEntity thread)

更新访客消息统计

Parameters:

message - 消息对象

thread - 会话对象

updateAgentMessageStats

private void updateAgentMessageStats(MessageEntity message,
 ThreadEntity thread)

更新客服消息统计

Parameters:

message - 消息对象

thread - 会话对象

updateRobotMessageStats

private void updateRobotMessageStats(MessageEntity message,
 ThreadEntity thread)

更新机器人消息统计

Parameters:

message - 消息对象

thread - 会话对象

updateSystemMessageStats

private void updateSystemMessageStats(MessageEntity message,
 ThreadEntity thread)

更新系统消息统计

Parameters:

message - 消息对象

thread - 会话对象