Uses of Package
com.bytedesk.service.workgroup

Packages that use com.bytedesk.service.workgroup

Package	Description
com.bytedesk.service.queue
com.bytedesk.service.routing_strategy
com.bytedesk.service.settings
com.bytedesk.service.statistic	Customer Service Statistics Package Provides comprehensive statistical functionalities for the customer service system, including:
com.bytedesk.service.thread_rating	评价服务包 管理客服会话的评价功能
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.service.workgroup.event
com.bytedesk.ticket.identity

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.queue

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRepository

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.routing_strategy

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService
WorkgroupRoutingService	工作组路由服务 根据工作组路由模式选择客服

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.settings

Class	Description
WorkgroupRequest

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.statistic

Class	Description
WorkgroupRepository

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.thread_rating

Class	Description
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.unified

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.utils

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupResponse

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.visitor_thread

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.workgroup

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRepository
WorkgroupRequest
WorkgroupResponse
WorkgroupRestService
WorkgroupRoutingModeEnum	每种算法都有其适用场景： 轮询：客服能力相近 最小活动数：负载敏感 随机：简单场景 加权随机：重视服务质量 一致性哈希：需要服务连续性 最快响应：重视响应速度
WorkgroupStateEnum

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.workgroup.event

Class

Description

WorkgroupEntity

Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot

Classes in com.bytedesk.service.workgroup used by com.bytedesk.ticket.identity

Class

Description

WorkgroupEntity

Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot