Uses of Package
com.bytedesk.service.workgroup

Packages that use com.bytedesk.service.workgroup

Package	Description
com.bytedesk.ai.robot_agent
com.bytedesk.core.settings
com.bytedesk.service.presence
com.bytedesk.service.queue
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.robot_to_agent_settings
com.bytedesk.service.routing_strategy
com.bytedesk.service.service_statistic	Customer Service Statistics Package Provides comprehensive statistical functionalities for the customer service system, including:
com.bytedesk.service.thread_rating	评价服务包 管理客服会话的评价功能
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.service.workgroup_routing
com.bytedesk.ticket.routing_strategy

Classes in com.bytedesk.service.workgroup used by com.bytedesk.ai.robot_agent

Class	Description
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.core.settings

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRepository

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.presence

Class

Description

WorkgroupEntity

Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.queue

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRepository

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.queue_member

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.robot_to_agent_settings

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.routing_strategy

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.service_statistic

Class	Description
WorkgroupRepository

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.thread_rating

Class	Description
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.unified

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.utils

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupResponse

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.visitor_thread

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.workgroup

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupExcel	Workgroup Excel export model https://github.com/alibaba/easyexcel
WorkgroupRepository
WorkgroupRequest
WorkgroupResponse
WorkgroupRestService
WorkgroupStateEnum

Classes in com.bytedesk.service.workgroup used by com.bytedesk.service.workgroup_routing

Class	Description
WorkgroupEntity	Workgroup entity for customer service team management Manages workgroups that support both robot and human agent services Database Table: bytedesk_service_workgroup Purpose: Stores workgroup configurations, agent assignments, and service settings Key differences: - WorkgroupEntity vs Skills: Organizational structure vs capability labels - WorkgroupEntity vs Agent: Group support (robot + human) vs individual agent only - WorkgroupEntity vs Robot: Group with routing vs standalone robot
WorkgroupRepository
WorkgroupRestService

Classes in com.bytedesk.service.workgroup used by com.bytedesk.ticket.routing_strategy

Class	Description
WorkgroupRestService