Package com.bytedesk.voc.complaint

Class ComplaintEntity

java.lang.Object
com.bytedesk.core.base.BaseEntity
com.bytedesk.voc.complaint.ComplaintEntity
All Implemented Interfaces:
Serializable
@Entity public class ComplaintEntity extends BaseEntity
Complaint entity for collecting and managing user complaints Supports different types of complaints from various sources Database Table: bytedesk_voc_complaint Purpose: Stores complaints from customers, agents, workgroups and other sources
See Also:

  • Field Details

    • serialVersionUID

      private static final long serialVersionUID
      See Also:

    • title

      private String title
      Complaint title/subject

    • type

      private String type
      Complaint type - SERVICE, PRODUCT, AGENT, etc.

    • content

      private String content
      Main complaint content

    • status

      private String status
      Complaint processing status

    • priority

      private String priority
      Priority level of the complaint

    • severity

      private Integer severity
      Complaint severity level (1-5)

    • imageUrl

      private String imageUrl
      Associated image URL

    • images

      private List<String> images
      List of image URLs

    • attachments

      private List<String> attachments
      List of attachment URLs

    • categoryUids

      private List<String> categoryUids
      Category UIDs for classification

    • tagList

      private List<String> tagList
      Tags for categorization and search

    • threadUid

      private String threadUid
      Associated thread UID if complaint is related to a conversation

    • messageUid

      private String messageUid
      Associated message UID if complaint is related to a specific message

    • ticketUid

      private String ticketUid
      Associated ticket UID if complaint is converted to or related to a ticket

    • user

      private String user
      Customer/user information who submitted the complaint (stored as JSON)

    • agent

      private String agent
      Agent information who is handling the complaint (stored as JSON)

    • workgroup

      private String workgroup
      Workgroup information if complaint is related to a workgroup (stored as JSON)

    • replyContent

      private String replyContent
      Agent's reply to the complaint

    • replyImages

      private List<String> replyImages
      Images attached to the reply

    • replyAttachments

      private List<String> replyAttachments
      Files attached to the reply

    • replyUser

      private String replyUser
      Agent who replied to the complaint (stored as JSON)

    • repliedAt

      private ZonedDateTime repliedAt
      Timestamp when the complaint was replied to

    • readUser

      private String readUser
      Agent who read the complaint (stored as JSON)

    • readAt

      private ZonedDateTime readAt
      Timestamp when the complaint was read

    • transferUser

      private String transferUser
      Agent who transferred the complaint (stored as JSON)

    • targetAgentUid

      private String targetAgentUid
      Target agent UID for transfer

    • transferredAt

      private ZonedDateTime transferredAt
      Timestamp when the complaint was transferred

    • closeUser

      private String closeUser
      Agent who closed the complaint (stored as JSON)

    • closedAt

      private ZonedDateTime closedAt
      Timestamp when the complaint was closed

    • resolveUser

      private String resolveUser
      Agent who resolved the complaint (stored as JSON)

    • resolvedAt

      private ZonedDateTime resolvedAt
      Timestamp when the complaint was resolved

    • investigationNotes

      private String investigationNotes
      Investigation notes and findings

    • resolutionDescription

      private String resolutionDescription
      Resolution description

    • channel

      private String channel
      Customer source channel

    • deviceInfo

      private String deviceInfo
      Customer device information

    • ipAddress

      private String ipAddress
      Customer's IP address

    • location

      private String location
      Geographic location information

    • extra

      private String extra
      Additional metadata stored as JSON

  • Constructor Details

    • ComplaintEntity

      public ComplaintEntity()

  • Method Details

    • isServiceType

      public Boolean isServiceType()

    • isProductType

      public Boolean isProductType()

    • isAgentType

      public Boolean isAgentType()

    • isWorkgroupType

      public Boolean isWorkgroupType()

    • isSystemType

      public Boolean isSystemType()

    • isBillingType

      public Boolean isBillingType()

    • isTechnicalType

      public Boolean isTechnicalType()

    • isPrivacyType

      public Boolean isPrivacyType()

    • isGeneralType

      public Boolean isGeneralType()

    • isPending

      public Boolean isPending()

    • isProcessing

      public Boolean isProcessing()

    • isInvestigating

      public Boolean isInvestigating()

    • isRead

      public Boolean isRead()

    • isReplied

      public Boolean isReplied()

    • isTransferred

      public Boolean isTransferred()

    • isEscalated

      public Boolean isEscalated()

    • isClosed

      public Boolean isClosed()

    • isResolved

      public Boolean isResolved()

    • isRejected

      public Boolean isRejected()

    • isSpam

      public Boolean isSpam()

    • isInvalid

      public Boolean isInvalid()

    • isConfirmed

      public Boolean isConfirmed()

    • isCancelled

      public Boolean isCancelled()

    • isWithdrawn

      public Boolean isWithdrawn()

    • setProcessing

      public ComplaintEntity setProcessing()

    • setInvestigating

      public ComplaintEntity setInvestigating()

    • setRead

      public ComplaintEntity setRead()

    • setReplied

      public ComplaintEntity setReplied()

    • setTransferred

      public ComplaintEntity setTransferred()

    • setEscalated

      public ComplaintEntity setEscalated()

    • setClosed

      public ComplaintEntity setClosed()

    • setResolved

      public ComplaintEntity setResolved()

    • setRejected

      public ComplaintEntity setRejected()

    • setSpam

      public ComplaintEntity setSpam()

    • setInvalid

      public ComplaintEntity setInvalid()

    • setConfirmed

      public ComplaintEntity setConfirmed()

    • setCancelled

      public ComplaintEntity setCancelled()

    • setWithdrawn

      public ComplaintEntity setWithdrawn()

    • getUserProtobuf

      public UserProtobuf getUserProtobuf()

    • getAgentProtobuf

      public UserProtobuf getAgentProtobuf()

    • getWorkgroupProtobuf

      public UserProtobuf getWorkgroupProtobuf()

    • getReplyUserProtobuf

      public UserProtobuf getReplyUserProtobuf()

    • getReadUserProtobuf

      public UserProtobuf getReadUserProtobuf()

    • getTransferUserProtobuf

      public UserProtobuf getTransferUserProtobuf()

    • getCloseUserProtobuf

      public UserProtobuf getCloseUserProtobuf()

    • getResolveUserProtobuf

      public UserProtobuf getResolveUserProtobuf()

    • isHighPriority

      public Boolean isHighPriority()

    • isLowPriority

      public Boolean isLowPriority()

    • isUrgent

      public Boolean isUrgent()

    • getPriorityEnum

      public PriorityEnum getPriorityEnum()

    • setPriorityEnum

      public void setPriorityEnum(PriorityEnum priorityEnum)

    • getRepliedAtString

      public String getRepliedAtString()

    • getReadAtString

      public String getReadAtString()

    • getTransferredAtString

      public String getTransferredAtString()

    • getClosedAtString

      public String getClosedAtString()

    • getResolvedAtString

      public String getResolvedAtString()

    • hasReply

      public Boolean hasReply()

    • hasImages

      public Boolean hasImages()

    • hasAttachments

      public Boolean hasAttachments()

    • hasReplyImages

      public Boolean hasReplyImages()

    • hasReplyAttachments

      public Boolean hasReplyAttachments()

    • hasInvestigationNotes

      public Boolean hasInvestigationNotes()

    • hasResolutionDescription

      public Boolean hasResolutionDescription()