Uses of Class
com.bytedesk.core.thread.ThreadEntity

Packages that use ThreadEntity

Package	Description
com.bytedesk.call.janus_audio
com.bytedesk.call.janus_video
com.bytedesk.core.config	Configuration package containing Spring configuration classes and properties
com.bytedesk.core.email_message
com.bytedesk.core.member
com.bytedesk.core.message	Message handling package containing message models and processors
com.bytedesk.core.message_unread
com.bytedesk.core.notice
com.bytedesk.core.thread	Thread package containing thread models and handlers
com.bytedesk.core.thread.event
com.bytedesk.core.utils	Utility classes package containing helper methods and common functionality
com.bytedesk.kbase.llm_faq
com.bytedesk.service.queue
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.routing_strategy
com.bytedesk.service.thread_rating	评价服务包 管理客服会话的评价功能
com.bytedesk.service.thread_transfer	会话转接包 处理会话转接相关功能
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.social.line
com.bytedesk.social.meta
com.bytedesk.social.telegram
com.bytedesk.social.whatsapp
com.bytedesk.ticket.thread
com.bytedesk.ticket.ticket	工单核心模块 包含工单实体、仓库、服务等基础组件
com.bytedesk.wechat.work

Uses of ThreadEntity in com.bytedesk.call.janus_audio

Fields in com.bytedesk.call.janus_audio declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	JanusAudioEntity.thread

Uses of ThreadEntity in com.bytedesk.call.janus_video

Fields in com.bytedesk.call.janus_video declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	JanusVideoEntity.thread

Uses of ThreadEntity in com.bytedesk.core.config

Methods in com.bytedesk.core.config with parameters of type ThreadEntity

Modifier and Type	Method	Description
void	BytedeskEventPublisher.publishThreadCreateEvent(ThreadEntity thread)
void	BytedeskEventPublisher.publishThreadUpdateEvent(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.email_message

Methods in com.bytedesk.core.email_message with parameters of type ThreadEntity

Modifier and Type	Method	Description
private EmailMessageRequest	EmailMessageEventListener.buildEmailMessageRequest(MessageProtobuf messageProtobuf, EmailExtra emailExtra, ThreadEntity thread)	构建邮件发送请求
private void	EmailMessageEventListener.sendMessageToEmail(MessageProtobuf messageProtobuf, ThreadEntity thread)	推送消息到邮件

Uses of ThreadEntity in com.bytedesk.core.member

Methods in com.bytedesk.core.member that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	MemberRestService.createMemberReverseThread(ThreadEntity thread)	同事私聊会话：org/member/{self_member_uid}/{other_member_uid}

Methods in com.bytedesk.core.member with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	MemberRestService.createMemberReverseThread(ThreadEntity thread)	同事私聊会话：org/member/{self_member_uid}/{other_member_uid}

Uses of ThreadEntity in com.bytedesk.core.message

Fields in com.bytedesk.core.message declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	MessageEntity.thread	Associated conversation thread containing this message Many-to-one relationship: multiple messages can belong to one thread

Methods in com.bytedesk.core.message with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	MessageUtils.createAgentCloseMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createAgentReplyTimeoutMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createAutoCloseMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createRateInviteMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createRateSubmittedMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createSystemMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createThreadMessage(String messageUid, ThreadEntity thread, MessageTypeEnum type, String content)
static MessageEntity	MessageUtils.getThreadMessage(String content, String type, String extra, String user, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.message_unread

Fields in com.bytedesk.core.message_unread declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	MessageUnreadEntity.thread	Associated conversation thread containing this message Many-to-one relationship: multiple messages can belong to one thread

Uses of ThreadEntity in com.bytedesk.core.notice

Methods in com.bytedesk.core.notice with parameters of type ThreadEntity

Modifier and Type	Method	Description
private MessageProtobuf	NoticeService.createMessageByType(NoticeService.MessageType messageType, ThreadEntity thread, NoticeRequest request, String jsonContent)	Create message based on the message type

Uses of ThreadEntity in com.bytedesk.core.thread

Methods in com.bytedesk.core.thread that return ThreadEntity

Modifier and Type	Method	Description
protected ThreadEntity	ThreadRestService.doSave(ThreadEntity entity)
ThreadEntity	ThreadRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, ThreadEntity entity)
ThreadEntity	ThreadEntity.setChatting()
ThreadEntity	ThreadEntity.setClose()
ThreadEntity	ThreadEntity.setOffline()
ThreadEntity	ThreadEntity.setQueuing()
ThreadEntity	ThreadEntity.setRoboting()
ThreadEntity	ThreadEntity.setTimeout()

Methods in com.bytedesk.core.thread that return types with arguments of type ThreadEntity

Modifier and Type	Method	Description
protected org.springframework.data.jpa.domain.Specification<ThreadEntity>	ThreadRestService.createSpecification(ThreadRequest request)
protected org.springframework.data.domain.Page<ThreadEntity>	ThreadRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<ThreadEntity> spec, org.springframework.data.domain.Pageable pageable)
org.springframework.data.domain.Page<ThreadEntity>	ThreadRestService.findByOwner(UserEntity user, org.springframework.data.domain.Pageable pageable)
org.springframework.data.domain.Page<ThreadEntity>	ThreadRepository.findByOwnerAndHideAndDeleted(UserEntity owner, Boolean hide, Boolean deleted, org.springframework.data.domain.Pageable pageable)
List<ThreadEntity>	ThreadRepository.findByStatusAndDeleted(String status, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByStatusesAndDeleted(List<String> statuses, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTopicAndDeletedOrderByCreatedAtDesc(String topic, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTopicAndStatusNotAndDeletedFalse(String topic, String status)
List<ThreadEntity>	ThreadRepository.findByTopicsInAndDeletedFalse(Set<String> topics)
org.springframework.data.domain.Page<ThreadEntity>	ThreadRepository.findByTopicsInAndDeletedFalse(Set<String> topics, org.springframework.data.domain.Pageable pageable)
List<ThreadEntity>	ThreadRestService.findByTopicStartsWithAndStatus(String topicPrefix, String status)
List<ThreadEntity>	ThreadRepository.findByTopicStartsWithAndStatusAndDeletedFalse(String topicPrefix, String status)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStatusAndDeletedFalse(List<String> types, String status)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStatusesNotInAndDeleted(List<String> types, List<String> statuses, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStatusNotAndDeletedFalse(List<String> types, String status)
Optional<ThreadEntity>	ThreadRepository.findByUid(String uid)
Optional<ThreadEntity>	ThreadRestService.findByUid(String uid)
List<ThreadEntity>	ThreadRepository.findFirstByTopic(String topic)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopic(String topic)
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndDeletedOrderByCreatedAtDesc(String topic, Boolean deleted)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopicAndOwner(String topic, UserEntity user)
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndOwnerAndDeletedOrderByUpdatedAtDesc(String topic, UserEntity owner, Boolean deleted)	used for member thread type
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndStatusNotContainingAndDeleted(String topic, String status, Boolean deleted)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopicNotClosed(String topic)
List<ThreadEntity>	ThreadRestService.findListByTopic(String topic)
List<ThreadEntity>	ThreadRepository.findRecentAgentThreadsByVisitorUid(String visitorUid)	根据访客ID查找最近的客服会话记录 查找访客与客服的最近一次会话，按更新时间倒序排列
List<ThreadEntity>	ThreadRestService.findRecentAgentThreadsByVisitorUid(String visitorUid)	根据访客ID查找最近的客服会话记录 用于最近一次会话路由策略
List<ThreadEntity>	ThreadRestService.findServiceThreadStateStarted()
Optional<ThreadEntity>	ThreadRepository.findTopicAndStatusesNotInAndDeleted(String topicWithWildcard, List<String> statuses, Boolean deleted)
org.springframework.data.domain.Page<ThreadEntity>	ThreadRestService.queryByOrgEntity(ThreadRequest request)
static org.springframework.data.jpa.domain.Specification<ThreadEntity>	ThreadSpecification.search(ThreadRequest request, AuthService authService)

Methods in com.bytedesk.core.thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadResponse	ThreadRestService.autoClose(ThreadEntity thread)
ThreadExcel	ThreadRestService.convertToExcel(ThreadEntity entity)
ThreadResponse	ThreadRestService.convertToResponse(ThreadEntity thread)
protected ThreadEntity	ThreadRestService.doSave(ThreadEntity entity)
ThreadEntity	ThreadRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, ThreadEntity entity)
void	ThreadEntityListener.postPersist(ThreadEntity thread)
void	ThreadEntityListener.postUpdate(ThreadEntity thread)

Method parameters in com.bytedesk.core.thread with type arguments of type ThreadEntity

Modifier and Type	Method	Description
protected org.springframework.data.domain.Page<ThreadEntity>	ThreadRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<ThreadEntity> spec, org.springframework.data.domain.Pageable pageable)

Uses of ThreadEntity in com.bytedesk.core.thread.event

Fields in com.bytedesk.core.thread.event declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	ThreadAcceptEvent.thread
private ThreadEntity	ThreadAddTopicEvent.thread
private ThreadEntity	ThreadAgentOfflineEvent.thread
private ThreadEntity	ThreadCloseEvent.thread
private ThreadEntity	ThreadCreateEvent.thread
private ThreadEntity	ThreadProcessCreateEvent.thread
private ThreadEntity	ThreadRemoveTopicEvent.thread
private ThreadEntity	ThreadTransferToAgentEvent.thread
private ThreadEntity	ThreadUpdateEvent.thread

Constructors in com.bytedesk.core.thread.event with parameters of type ThreadEntity

Modifier	Constructor	Description
	ThreadAcceptEvent(Object source, ThreadEntity thread)
	ThreadAddTopicEvent(Object source, ThreadEntity thread)
	ThreadAgentOfflineEvent(Object source, ThreadEntity thread)
	ThreadCloseEvent(Object source, ThreadEntity thread)
	ThreadCreateEvent(Object source, ThreadEntity thread)
	ThreadProcessCreateEvent(Object source, ThreadEntity thread)
	ThreadRemoveTopicEvent(Object source, ThreadEntity thread)
	ThreadTransferToAgentEvent(Object source, ThreadEntity thread)
	ThreadUpdateEvent(Object source, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.utils

Methods in com.bytedesk.core.utils with parameters of type ThreadEntity

Modifier and Type	Method	Description
static ThreadProtobuf	ConvertUtils.convertToThreadProtobuf(ThreadEntity thread)
static ThreadResponse	ConvertUtils.convertToThreadResponse(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.kbase.llm_faq

Methods in com.bytedesk.kbase.llm_faq with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageEntity	FaqRestService.getFaqAnswerMessage(FaqResponse faqResponse, ThreadEntity threadEntity)
static MessageEntity	FaqRestService.getFaqQuestionMessage(FaqResponse faqResponse, ThreadEntity threadEntity)

Uses of ThreadEntity in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type ThreadEntity

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueAgent(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueRobot(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)
private QueueEntity	QueueService.getQueue(ThreadEntity threadEntity, String queueNickname)

Uses of ThreadEntity in com.bytedesk.service.queue_member

Fields in com.bytedesk.service.queue_member declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	QueueMemberEntity.thread

Methods in com.bytedesk.service.queue_member with parameters of type ThreadEntity

Modifier and Type	Method	Description
private void	QueueMemberEventListener.sendQueueUpdateMessage(ThreadEntity thread, int currentPosition, int totalCount)	发送排队更新消息
private void	QueueMemberEventListener.updateAgentMessageStats(MessageEntity message, ThreadEntity thread)	更新客服消息统计
private void	QueueMemberEventListener.updateRobotMessageStats(MessageEntity message, ThreadEntity thread)	更新机器人消息统计
private void	QueueMemberEventListener.updateSystemMessageStats(MessageEntity message, ThreadEntity thread)	更新系统消息统计
private void	QueueMemberEventListener.updateVisitorMessageStats(MessageEntity message, ThreadEntity thread)	更新访客消息统计

Uses of ThreadEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy that return ThreadEntity

Modifier and Type	Method	Description
private ThreadEntity	RobotThreadRoutingStrategy.getOrCreateRobotThread(VisitorRequest request, RobotEntity robotEntity, String topic)	获取或创建机器人会话
private ThreadEntity	AgentThreadRoutingStrategy.getOrCreateThread(VisitorRequest visitorRequest, AgentEntity agentEntity, String topic)	获取或创建线程
private ThreadEntity	WorkflowThreadRoutingStrategy.getOrCreateWorkflowThread(VisitorRequest request, WorkflowEntity workflowEntity, String topic)	获取或创建工作流会话
private ThreadEntity	WorkgroupThreadRoutingStrategy.getOrCreateWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)	获取或创建工作组会话
protected ThreadEntity	AbstractThreadRoutingStrategy.getThreadByUid(String threadUid)	根据UID获取线程实体
protected ThreadEntity	AbstractThreadRoutingStrategy.saveThread(ThreadEntity thread)	保存线程实体并处理异常

Methods in com.bytedesk.service.routing_strategy with parameters of type ThreadEntity

Modifier and Type	Method	Description
private MessageProtobuf	RobotThreadRoutingStrategy.createAndSaveWelcomeMessage(String content, ThreadEntity thread)	创建并保存欢迎消息
private MessageProtobuf	WorkflowThreadRoutingStrategy.createAndSaveWelcomeMessage(String content, ThreadEntity thread)	创建并保存工作流欢迎消息
private MessageProtobuf	AgentThreadRoutingStrategy.getAgentContinueMessage(ThreadEntity thread)	获取客服继续对话消息
private MessageProtobuf	AgentThreadRoutingStrategy.getAgentQueuingMessage(ThreadEntity thread)	获取客服排队消息
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private MessageProtobuf	RobotThreadRoutingStrategy.getRobotContinueMessage(RobotEntity robotEntity, ThreadEntity thread)	获取机器人继续对话消息
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getRobotContinueMessage(RobotEntity robotEntity, ThreadEntity thread)	获取机器人继续对话消息
private MessageProtobuf	WorkflowThreadRoutingStrategy.getWorkflowContinueMessage(WorkflowEntity workflowEntity, ThreadEntity thread)	获取工作流继续对话消息
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getWorkgroupContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)	获取工作组继续对话消息
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getWorkgroupQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)	获取工作组排队消息
private MessageProtobuf	AgentThreadRoutingStrategy.handleAvailableAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理可用客服（客服在线且未达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理可用工作组客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingChatThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有聊天会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingOfflineThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有离线会话
private MessageProtobuf	RobotThreadRoutingStrategy.handleExistingRobotThread(RobotEntity robotEntity, ThreadEntity thread)	处理现有的机器人会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingRobotThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有机器人会话
private MessageProtobuf	AgentThreadRoutingStrategy.handleExistingThread(ThreadEntity thread, AgentEntity agentEntity)	处理已存在的线程
private MessageProtobuf	WorkflowThreadRoutingStrategy.handleExistingWorkflowThread(WorkflowEntity workflowEntity, ThreadEntity thread)	处理现有的工作流会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有工作组会话
private void	WorkgroupThreadRoutingStrategy.handleForceAgentTransfer(VisitorRequest visitorRequest, ThreadEntity thread, QueueMemberEntity queueMemberEntity)	处理强制转人工
private MessageProtobuf	AgentThreadRoutingStrategy.handleOfflineAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理离线客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleQueuedAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理排队客服（客服在线但已达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理排队工作组客服
protected boolean	AbstractThreadRoutingStrategy.isActiveThread(ThreadEntity thread)	检查线程是否处于活跃状态（聊天中或排队中）
protected boolean	AbstractThreadRoutingStrategy.isClosedThread(ThreadEntity thread)	检查线程是否已关闭
private boolean	AgentThreadRoutingStrategy.isExistingActiveThread(ThreadEntity thread)	检查是否为已存在的活跃线程
private boolean	RobotThreadRoutingStrategy.isExistingRobotThread(ThreadEntity thread)	检查是否为现有的机器人会话
private boolean	WorkflowThreadRoutingStrategy.isExistingWorkflowThread(ThreadEntity thread)	检查是否为现有的工作流会话
protected boolean	AbstractThreadRoutingStrategy.isNewThread(ThreadEntity thread)	检查线程是否为新创建状态
protected void	AbstractThreadRoutingStrategy.logThreadStatusChange(ThreadEntity thread, String operation, String fromStatus, String toStatus)	记录线程状态变更
private MessageProtobuf	RobotThreadRoutingStrategy.processNewRobotThread(VisitorRequest request, ThreadEntity thread, RobotEntity robotEntity)	处理新的机器人会话
private MessageProtobuf	WorkflowThreadRoutingStrategy.processNewWorkflowThread(VisitorRequest request, ThreadEntity thread, WorkflowEntity workflowEntity)	处理新的工作流会话
private void	RobotThreadRoutingStrategy.publishRobotThreadEvent(ThreadEntity savedThread)	发布机器人线程事件
private void	AgentThreadRoutingStrategy.publishThreadEvents(ThreadEntity savedThread)	发布线程相关事件
private void	WorkflowThreadRoutingStrategy.publishWorkflowThreadEvent(ThreadEntity savedThread)	发布工作流线程事件
private void	WorkgroupThreadRoutingStrategy.publishWorkgroupThreadEvents(ThreadEntity savedThread)	发布工作组线程相关事件
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeByAgentStatus(AgentEntity agentEntity, ThreadEntity thread, QueueMemberEntity queueMemberEntity, WorkgroupEntity workgroup, VisitorRequest visitorRequest)	根据客服状态进行路由
private MessageProtobuf	AgentThreadRoutingStrategy.routeNewThread(ThreadEntity thread, AgentEntity agentEntity, VisitorRequest visitorRequest)	路由新线程
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeNewWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由新工作组会话
private MessageProtobuf	AgentThreadRoutingStrategy.routeOnlineAgent(ThreadEntity thread, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	路由在线客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToAgent(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到人工客服
MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, RobotEntity robotEntity, WorkgroupEntity workgroup)	路由到机器人
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到机器人
protected ThreadEntity	AbstractThreadRoutingStrategy.saveThread(ThreadEntity thread)	保存线程实体并处理异常
private AgentEntity	WorkgroupThreadRoutingStrategy.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	选择客服
private void	WorkgroupThreadRoutingStrategy.setThreadOwner(ThreadEntity thread, AgentEntity agentEntity)	设置线程所有者
protected void	AbstractThreadRoutingStrategy.validateThread(ThreadEntity thread, String operation)	验证线程实体不为空

Uses of ThreadEntity in com.bytedesk.service.thread_rating

Fields in com.bytedesk.service.thread_rating declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	ThreadRatingEntity.thread

Uses of ThreadEntity in com.bytedesk.service.thread_transfer

Methods in com.bytedesk.service.thread_transfer that return ThreadEntity

Modifier and Type	Method	Description
private ThreadEntity	ThreadTransferService.updateThreadStatus(ThreadTransferEntity transferEntity, ThreadTransferStatusEnum status)	更新会话转接状态
private ThreadEntity	ThreadTransferService.validateThreadOwnership(String threadUid, String userUid)	验证会话所有权

Methods in com.bytedesk.service.thread_transfer with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadTransferResponse	ThreadTransferRestService.convertToThreadTransferResponse(ThreadTransferEntity entity, ThreadEntity threadEntity)
private void	ThreadTransferService.updateThreadTransferStatus(ThreadEntity threadEntity, ThreadTransferStatusEnum status)	更新会话转接状态

Constructors in com.bytedesk.service.thread_transfer with parameters of type ThreadEntity

Modifier	Constructor	Description
	TransferAcceptContext(ThreadEntity threadEntity, String receiverUserUid)

Uses of ThreadEntity in com.bytedesk.service.unified

Methods in com.bytedesk.service.unified that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	UnifiedRestService.createUnifiedThread(VisitorRequest visitorRequest, UnifiedEntity unified, String topic)
ThreadEntity	UnifiedRestService.reInitUnifiedThreadExtra(ThreadEntity thread, UnifiedEntity unified)

Methods in com.bytedesk.service.unified with parameters of type ThreadEntity

Modifier and Type	Method	Description
private MessageProtobuf	UnifiedThreadRoutingStrategy.createAgentContinueMessage(ThreadEntity thread, VisitorRequest visitorRequest)	创建客服继续消息
private MessageProtobuf	UnifiedThreadRoutingStrategy.createContinueMessage(ThreadEntity thread, VisitorRequest visitorRequest)	创建继续会话消息
private MessageProtobuf	UnifiedThreadRoutingStrategy.createQueuingContinueMessage(ThreadEntity thread)	创建排队继续消息
private MessageProtobuf	UnifiedThreadRoutingStrategy.createRobotContinueMessage(ThreadEntity thread)	创建机器人继续消息
private boolean	UnifiedThreadRoutingStrategy.isThreadActive(ThreadEntity thread)	检查线程是否为活跃状态
ThreadEntity	UnifiedRestService.reInitUnifiedThreadExtra(ThreadEntity thread, UnifiedEntity unified)

Uses of ThreadEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	ServiceConvertUtils.convertToMessageProtobuf(MessageEntity lastMessage, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getAgentThreadOfflineMessage(String content, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadContinueMessage(UserProtobuf user, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getThreadOfflineMessage(String content, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadQueueMessage(ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadQueuingMessage(UserProtobuf user, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getThreadRobotWelcomeMessage(String content, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadUnifiedWelcomeMessage(ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadWelcomeMessage(String content, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getThreadWorkflowWelcomeMessage(String content, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
ThreadEntity	VisitorThreadService.createRobotThread(VisitorRequest visitorRequest, RobotEntity robot, String topic)
ThreadEntity	VisitorThreadService.createWorkflowThread(VisitorRequest visitorRequest, WorkflowEntity workflow, String topic)
ThreadEntity	VisitorThreadService.createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
ThreadEntity	VisitorThreadService.reInitRobotThreadExtra(ThreadEntity thread, RobotEntity robot)
ThreadEntity	VisitorThreadService.reInitWorkflowThreadExtra(ThreadEntity thread, WorkflowEntity workflow)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)

Methods in com.bytedesk.service.visitor_thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
ThreadEntity	VisitorThreadService.reInitRobotThreadExtra(ThreadEntity thread, RobotEntity robot)
ThreadEntity	VisitorThreadService.reInitWorkflowThreadExtra(ThreadEntity thread, WorkflowEntity workflow)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)
private void	VisitorThreadService.sendRemindMessage(QueueMemberEntity queueMember, ThreadEntity thread, AgentEntity agent)
VisitorThreadEntity	VisitorThreadService.update(ThreadEntity thread)

Method parameters in com.bytedesk.service.visitor_thread with type arguments of type ThreadEntity

Modifier and Type	Method	Description
void	VisitorThreadService.autoRemindAgentOrCloseThread(List<ThreadEntity> threads)	TODO: 频繁查库，待优化 1.

Uses of ThreadEntity in com.bytedesk.service.workgroup

Methods in com.bytedesk.service.workgroup with parameters of type ThreadEntity

Modifier and Type	Method	Description
int	WorkgroupRoutingService.calculatePriority(ThreadEntity thread)	计算会话优先级
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread)	根据工作组路由模式选择客服
private AgentEntity	WorkgroupRoutingService.selectByRecent(WorkgroupEntity workgroup, ThreadEntity thread)	选择最近一次会话ThreadEntity接待的客服。

Uses of ThreadEntity in com.bytedesk.social.line

Methods in com.bytedesk.social.line with parameters of type ThreadEntity

Modifier and Type	Method	Description
private void	LineEventListener.sendMessageToLine(MessageProtobuf messageProtobuf, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.social.meta

Methods in com.bytedesk.social.meta with parameters of type ThreadEntity

Modifier and Type	Method	Description
private void	MetaAppEventListener.sendMessageToMessenger(MessageProtobuf messageProtobuf, ThreadEntity thread)	Send message to Facebook Messenger

Uses of ThreadEntity in com.bytedesk.social.telegram

Methods in com.bytedesk.social.telegram with parameters of type ThreadEntity

Modifier and Type	Method	Description
private void	TelegramEventListener.sendMessageToTelegram(MessageProtobuf messageProtobuf, ThreadEntity thread)	发送消息到Telegram

Uses of ThreadEntity in com.bytedesk.social.whatsapp

Methods in com.bytedesk.social.whatsapp with parameters of type ThreadEntity

Modifier and Type	Method	Description
private void	WhatsAppEventListener.sendMessageToWhatsApp(MessageProtobuf messageProtobuf, ThreadEntity thread)	推送消息到WhatsApp

Uses of ThreadEntity in com.bytedesk.ticket.thread

Methods in com.bytedesk.ticket.thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
private Boolean	ThreadTransferToAgentService.isVisitorMessage(MessageEntity message, ThreadEntity thread)	判断消息是否是访客发送的
void	ThreadTransferToAgentService.processUiTransferRequest(ThreadEntity thread)	处理UI按钮转人工请求
void	ThreadTransferToAgentService.processVisitorMessage(MessageEntity message, ThreadEntity thread)	处理访客消息

Uses of ThreadEntity in com.bytedesk.ticket.ticket

Methods in com.bytedesk.ticket.ticket that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	TicketRestService.createTicketThread(TicketEntity ticket)

Uses of ThreadEntity in com.bytedesk.wechat.work

Methods in com.bytedesk.wechat.work with parameters of type ThreadEntity

Modifier and Type	Method	Description
private void	WeChatWorkEventListener.sendMessageToWeChatWork(MessageProtobuf messageProtobuf, ThreadEntity thread)	推送消息到企业微信客服