Package com.bytedesk.service.utils

Class ThreadMessageUtil

java.lang.Object

com.bytedesk.service.utils.ThreadMessageUtil

public class ThreadMessageUtil
extends Object

Constructor Summary

Constructors

Constructor	Description
ThreadMessageUtil()

Method Summary

Modifier and Type	Method	Description
private static MessageProtobuf	buildAgentQueueMessage(MessageTypeEnum messageType, QueueNotification payload, ThreadEntity thread)
private static MessageProtobuf	buildThreadQueueMessage(MessageTypeEnum messageType, QueueContent content, ThreadEntity thread)
static void	checkNoResponse(String userUid, long lastActiveTime, TriggerSettingsEntity settings)
static MessageProtobuf	getAgentQueueAcceptMessage(QueueNotification payload, ThreadEntity thread)	构造发送给客服排队线程的 QUEUE_ACCEPT 消息，通知其他客服，该thread会话被某个客服接入
static MessageProtobuf	getAgentQueueNoticeMessage(QueueNotification payload, ThreadEntity thread)	构造发送给客服排队线程的 QUEUE_NOTICE 消息
static MessageProtobuf	getAgentQueueUpdateMessage(QueueNotification payload, ThreadEntity thread)	构造发送给访客的 QUEUE_UPDATE 消息，更新访客排队位置
static MessageEntity	getAgentThreadOfflineMessage(String content, ThreadEntity thread)
static MessageProtobuf	getThreadContinueMessage(UserProtobuf user, ThreadEntity thread)
static MessageEntity	getThreadOfflineMessage(String content, ThreadEntity thread)
static MessageProtobuf	getThreadQueueMessage(QueueContent content, ThreadEntity thread)	结构化 QueueContent 的排队消息
static MessageProtobuf	getThreadQueueUpdateMessage(QueueContent content, ThreadEntity thread)
static MessageEntity	getThreadRobotWelcomeMessage(WelcomeContent content, ThreadEntity thread)	结构化 WelcomeContent 的机器人欢迎消息
static MessageProtobuf	getThreadWelcomeMessage(WelcomeContent content, ThreadEntity thread)	结构化 WelcomeContent 的人工欢迎消息
static MessageEntity	getThreadWorkflowWelcomeMessage(WelcomeContent content, ThreadEntity thread)	结构化 WelcomeContent 的工作流欢迎消息

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Details

ThreadMessageUtil

public ThreadMessageUtil()

Method Details

getThreadRobotWelcomeMessage

public static MessageEntity getThreadRobotWelcomeMessage(WelcomeContent content,
 ThreadEntity thread)

结构化 WelcomeContent 的机器人欢迎消息

getThreadWorkflowWelcomeMessage

public static MessageEntity getThreadWorkflowWelcomeMessage(WelcomeContent content,
 ThreadEntity thread)

结构化 WelcomeContent 的工作流欢迎消息

getThreadWelcomeMessage

public static MessageProtobuf getThreadWelcomeMessage(WelcomeContent content,
 ThreadEntity thread)

结构化 WelcomeContent 的人工欢迎消息

getThreadQueueMessage

public static MessageProtobuf getThreadQueueMessage(QueueContent content,
 ThreadEntity thread)

结构化 QueueContent 的排队消息

getThreadQueueUpdateMessage

public static MessageProtobuf getThreadQueueUpdateMessage(QueueContent content,
 ThreadEntity thread)

getAgentQueueNoticeMessage

public static MessageProtobuf getAgentQueueNoticeMessage(QueueNotification payload,
 ThreadEntity thread)

构造发送给客服排队线程的 QUEUE_NOTICE 消息

getAgentQueueUpdateMessage

public static MessageProtobuf getAgentQueueUpdateMessage(QueueNotification payload,
 ThreadEntity thread)

构造发送给访客的 QUEUE_UPDATE 消息，更新访客排队位置

getAgentQueueAcceptMessage

public static MessageProtobuf getAgentQueueAcceptMessage(QueueNotification payload,
 ThreadEntity thread)

构造发送给客服排队线程的 QUEUE_ACCEPT 消息，通知其他客服，该thread会话被某个客服接入

buildThreadQueueMessage

private static MessageProtobuf buildThreadQueueMessage(MessageTypeEnum messageType,
 QueueContent content,
 ThreadEntity thread)

buildAgentQueueMessage

private static MessageProtobuf buildAgentQueueMessage(MessageTypeEnum messageType,
 QueueNotification payload,
 ThreadEntity thread)

getThreadContinueMessage

public static MessageProtobuf getThreadContinueMessage(UserProtobuf user,
 ThreadEntity thread)

getAgentThreadOfflineMessage

public static MessageEntity getAgentThreadOfflineMessage(String content,
 ThreadEntity thread)

getThreadOfflineMessage

public static MessageEntity getThreadOfflineMessage(String content,
 ThreadEntity thread)

checkNoResponse

public static void checkNoResponse(String userUid,
 long lastActiveTime,
 TriggerSettingsEntity settings)