Uses of Class
com.bytedesk.service.queue_member.QueueMemberEntity

Packages that use QueueMemberEntity

Package	Description
com.bytedesk.ai.robot_agent
com.bytedesk.service.quality_check
com.bytedesk.service.queue
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.queue_member.event
com.bytedesk.service.routing_strategy
com.bytedesk.service.service_statistic	Customer Service Statistics Package Provides comprehensive statistical functionalities for the customer service system, including:
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread

Uses of QueueMemberEntity in com.bytedesk.ai.robot_agent

Methods in com.bytedesk.ai.robot_agent with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
private void	RobotAgentEventListener.handleEmotionOnMessage(ThreadEntity thread, QueueMemberEntity member, EmotionSettingEntity settings, MessageEntity message)
private void	RobotAgentEventListener.handleIntentionOnMessage(ThreadEntity thread, QueueMemberEntity member, IntentionSettingsEntity settings, MessageEntity message)
private void	RobotAgentEventListener.handleSummaryOnMessage(ThreadEntity thread, QueueMemberEntity member, SummarySettingsEntity settings)
private int	RobotAgentEventListener.predictNextCountForScope(String scope, QueueMemberEntity member, MessageEntity message)
private boolean	RobotAgentEventListener.shouldTriggerOnMessage(QueueMemberEntity member, MessageEntity message, String triggerScope, Integer triggerEveryNMessages, Integer triggerCooldownSeconds, boolean triggerCooldownOnly, ZonedDateTime lastTriggeredAt)

Uses of QueueMemberEntity in com.bytedesk.service.quality_check

Fields in com.bytedesk.service.quality_check declared as QueueMemberEntity

Modifier and Type	Field	Description
private QueueMemberEntity	QualityCheckEntity.queueMember	排队成员

Uses of QueueMemberEntity in com.bytedesk.service.queue

Fields in com.bytedesk.service.queue with type parameters of type QueueMemberEntity

Modifier and Type	Field	Description
private List<QueueMemberEntity>	QueueEntity.agentQueueMembers
private List<QueueMemberEntity>	QueueEntity.robotQueueMembers
private List<QueueMemberEntity>	QueueEntity.workgroupQueueMembers

Methods in com.bytedesk.service.queue that return QueueMemberEntity

Modifier and Type	Method	Description
private QueueMemberEntity	QueueService.createNewQueueMember(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, QueueTypeEnum queueType)	创建新的队列成员
QueueMemberEntity	QueueService.enqueueAgent(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueRobot(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
private QueueMemberEntity	QueueService.enqueueToQueue(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, QueueTypeEnum queueType)	统一的入队方法
QueueMemberEntity	QueueService.enqueueWorkflow(ThreadEntity threadEntity, UserProtobuf workflow, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)
private QueueMemberEntity	QueueService.handleExistingMember(QueueMemberEntity member, UserProtobuf agent, ThreadEntity threadEntity, QueueTypeEnum queueType)	处理已存在的队列成员
private QueueMemberEntity	QueueService.saveQueueMember(QueueMemberEntity member)	保存队列成员并验证结果

Methods in com.bytedesk.service.queue that return types with arguments of type QueueMemberEntity

Modifier and Type	Method	Description
private List<QueueMemberEntity>	QueueEntity.getSelectedMembers()
private List<QueueMemberEntity>	QueueEntity.mergeAllMembers()

Methods in com.bytedesk.service.queue with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
private QueueMemberEntity	QueueService.handleExistingMember(QueueMemberEntity member, UserProtobuf agent, ThreadEntity threadEntity, QueueTypeEnum queueType)	处理已存在的队列成员
private QueueMemberEntity	QueueService.saveQueueMember(QueueMemberEntity member)	保存队列成员并验证结果

Method parameters in com.bytedesk.service.queue with type arguments of type QueueMemberEntity

Modifier and Type	Method	Description
private int	QueueEntity.countThreadsCreatedInHour(List<QueueMemberEntity> members, int hour)

Uses of QueueMemberEntity in com.bytedesk.service.queue_member

Methods in com.bytedesk.service.queue_member that return QueueMemberEntity

Modifier and Type	Method	Description
protected QueueMemberEntity	QueueMemberRestService.doSave(QueueMemberEntity entity)
QueueMemberEntity	QueueMemberRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, QueueMemberEntity entity)
private QueueMemberEntity	QueueMemberAiRestService.resolveMember(QueueMemberRequest request)

Methods in com.bytedesk.service.queue_member that return types with arguments of type QueueMemberEntity

Modifier and Type	Method	Description
protected org.springframework.data.jpa.domain.Specification<QueueMemberEntity>	QueueMemberRestService.createSpecification(QueueMemberRequest request)
protected org.springframework.data.domain.Page<QueueMemberEntity>	QueueMemberRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<QueueMemberEntity> spec, org.springframework.data.domain.Pageable pageable)
List<QueueMemberEntity>	QueueMemberRepository.findAgentQueueHeadForUpdate(String agentQueueUid, String threadStatus, org.springframework.data.domain.Pageable pageable)
org.springframework.data.domain.Page<QueueMemberEntity>	QueueMemberRepository.findAgentQueueMembersByThreadStatus(String agentQueueUid, String threadStatus, org.springframework.data.domain.Pageable pageable)
List<QueueMemberEntity>	QueueMemberRepository.findByOrgUidAndCreatedAtBetweenAndAgentAcceptType(String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, String acceptType)
List<QueueMemberEntity>	QueueMemberRepository.findByOrgUidAndCreatedAtBetweenAndResolved(String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, boolean resolved)
Optional<QueueMemberEntity>	QueueMemberRepository.findByThreadUid(String threadUid)
Optional<QueueMemberEntity>	QueueMemberRestService.findByThreadUid(String threadUid)
Optional<QueueMemberEntity>	QueueMemberRepository.findByUid(String uid)
Optional<QueueMemberEntity>	QueueMemberRestService.findByUid(String uid)
Optional<QueueMemberEntity>	QueueMemberRestService.findEarliestAgentQueueMember(String agentQueueUid)
Optional<QueueMemberEntity>	QueueMemberRestService.findEarliestAgentQueueMemberForUpdate(String agentQueueUid)
Optional<QueueMemberEntity>	QueueMemberRestService.findEarliestRobotQueueMember(String robotQueueUid)
Optional<QueueMemberEntity>	QueueMemberRestService.findEarliestWorkgroupQueueMember(String workgroupQueueUid)
Optional<QueueMemberEntity>	QueueMemberRepository.findFirstAgentQueueMemberByThreadStatus(String agentQueueUid, String threadStatus)
Optional<QueueMemberEntity>	QueueMemberRepository.findFirstRobotQueueMemberByThreadStatus(String robotQueueUid, String threadStatus)
Optional<QueueMemberEntity>	QueueMemberRepository.findFirstWorkgroupQueueMemberByThreadStatus(String workgroupQueueUid, String threadStatus)
List<QueueMemberEntity>	QueueMemberRepository.findIdleBefore(ZonedDateTime threshold)	查找在指定时间之前仍未发送任何访客消息(visitorMessageCount=0)的排队成员
List<QueueMemberEntity>	QueueMemberRestService.findQueuingMembersByWorkgroupQueueUid(String workgroupQueueUid)
List<QueueMemberEntity>	QueueMemberRepository.findWorkgroupQueueMembersByThreadStatus(String workgroupQueueUid, String threadStatus)
static org.springframework.data.jpa.domain.Specification<QueueMemberEntity>	QueueMemberSpecification.search(QueueMemberRequest request, AuthService authService)

Methods in com.bytedesk.service.queue_member with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
private boolean	QueueMemberEventListener.autoAcceptQueueMember(QueueMemberEntity queueMember, ThreadEntity referenceThread, UserProtobuf agentProto, QueueEntity agentQueue)
private QueueContent	QueueMemberEventListener.buildQueueContent(QueueMemberEntity queueMember, int position, int totalCount)
private QueueNotification	QueueMemberEventListener.buildQueueNotification(ThreadEntity thread, QueueMemberEntity queueMember, Integer position, int queueSize, Integer waitSeconds)
private ThreadEmotionRequest	QueueMemberAiRestService.buildThreadEmotionRequest(String json, String orgUid, String threadUid, QueueMemberEntity member)
private ThreadIntentionRequest	QueueMemberAiRestService.buildThreadIntentionRequest(String json, String orgUid, String threadUid, QueueMemberEntity member)
private ThreadSummaryRequest	QueueMemberAiRestService.buildThreadSummaryRequest(String json, String orgUid, String threadUid, QueueMemberEntity member)
QueueMemberExcel	QueueMemberRestService.convertToExcel(QueueMemberEntity entity)
QueueMemberResponse	QueueMemberRestService.convertToResponse(QueueMemberEntity entity)
protected QueueMemberEntity	QueueMemberRestService.doSave(QueueMemberEntity entity)
QueueMemberEntity	QueueMemberRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, QueueMemberEntity entity)
private void	QueueMemberEventListener.handleQueueAcceptBroadcast(ThreadEntity thread, QueueMemberEntity acceptedMember)	1.
private boolean	QueueMemberEventListener.isSameThread(QueueMemberEntity queueMember, ThreadEntity thread)
private void	QueueMemberEventListener.notifyAgentsQueueAccepted(ThreadEntity thread, QueueMemberEntity acceptedMember, int remainingQueueSize)
void	QueueMemberEntityListener.onPostPersist(QueueMemberEntity queueMember)
private QueueSettingsEntity	QueueMemberEventListener.resolveQueueSettings(QueueMemberEntity queueMember)
private String	QueueMemberAiRestService.resolveThreadUid(QueueMemberEntity member)
private Optional<QueueEntity>	QueueMemberEventListener.resolveWorkgroupQueueEntity(ThreadEntity thread, QueueMemberEntity closingQueueMember)
void	QueueMemberRestService.saveAsyncBestEffort(QueueMemberEntity entity)	QueueMember 的部分更新并不要求强一致（例如：acceptedAt、offline 标记、计数等）。
private void	QueueMemberEventListener.sendVisitorQueueUpdate(QueueMemberEntity queueMember, int position, int totalCount)
boolean	QueueMemberEventListener.tryAssignFromAgentQueue(UserProtobuf agentProto, ThreadEntity closedThread, QueueMemberEntity closingQueueMember)
boolean	QueueMemberEventListener.tryAssignFromWorkgroupQueue(UserProtobuf agentProto, ThreadEntity closedThread, QueueMemberEntity closingQueueMember)

Method parameters in com.bytedesk.service.queue_member with type arguments of type QueueMemberEntity

Modifier and Type	Method	Description
private void	QueueMemberEventListener.broadcastQueueUpdates(List<QueueMemberEntity> queueMembers)
protected org.springframework.data.domain.Page<QueueMemberEntity>	QueueMemberRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<QueueMemberEntity> spec, org.springframework.data.domain.Pageable pageable)

Uses of QueueMemberEntity in com.bytedesk.service.queue_member.event

Fields in com.bytedesk.service.queue_member.event declared as QueueMemberEntity

Modifier and Type	Field	Description
private QueueMemberEntity	QueueMemberUpdateEvent.counter
private QueueMemberEntity	QueueMemberCreateEvent.member

Constructors in com.bytedesk.service.queue_member.event with parameters of type QueueMemberEntity

Modifier	Constructor	Description
	QueueMemberCreateEvent(QueueMemberEntity member)
	QueueMemberUpdateEvent(Object source, QueueMemberEntity counter)

Uses of QueueMemberEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private MessageProtobuf	AgentThreadRoutingStrategy.handleAvailableAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理可用客服（客服在线且未达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAvailableWorkgroup(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理可用工作组客服
private void	WorkgroupThreadRoutingStrategy.handleForceAgentTransfer(VisitorRequest visitorRequest, ThreadEntity thread, QueueMemberEntity queueMemberEntity)	处理强制转人工
private MessageProtobuf	AgentThreadRoutingStrategy.handleOfflineAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理离线客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleQueuedAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理排队客服（客服在线但已达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleQueuedWorkgroupWithoutAgent(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	处理排队（无指定客服）
private void	WorkgroupThreadRoutingStrategy.notifyAvailableAgentsOfQueue(WorkgroupEntity workgroup, ThreadEntity queuedThread, QueueMemberEntity queueMemberEntity, int queuingCount, int waitSeconds)	向工作组内在线可用客服广播排队通知
private MessageProtobuf	AgentThreadRoutingStrategy.routeOnlineAgent(VisitorRequest visitorRequest, ThreadEntity thread, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	路由在线客服
private void	AgentThreadRoutingStrategy.updateQueueMemberForAcceptance(QueueMemberEntity queueMemberEntity)	更新队列成员接受状态
private void	WorkgroupThreadRoutingStrategy.updateQueueMemberForAgentAccept(QueueMemberEntity queueMemberEntity)	更新队列成员状态为客服自动接受
private void	RobotThreadRoutingStrategy.updateQueueMemberForRobot(QueueMemberEntity queueMemberEntity)	更新队列成员状态为机器人自动接受
private void	WorkgroupThreadRoutingStrategy.updateQueueMemberForRobotAccept(QueueMemberEntity queueMemberEntity)	更新队列成员状态为机器人自动接受
private void	WorkflowThreadRoutingStrategy.updateQueueMemberForWorkflow(QueueMemberEntity queueMemberEntity)	更新队列成员状态为工作流自动接受

Uses of QueueMemberEntity in com.bytedesk.service.service_statistic

Method parameters in com.bytedesk.service.service_statistic with type arguments of type QueueMemberEntity

Modifier and Type	Method	Description
private void	ServiceStatisticService.updateMessageMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新消息指标
private void	ServiceStatisticService.updateRobotSpecificMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> robotMembers)	更新机器人特有指标
private void	ServiceStatisticService.updateThreadFlowMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新会话流转指标
private void	ServiceStatisticService.updateTimeMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新时间指标

Uses of QueueMemberEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
static QueueMemberResponse	ServiceConvertUtils.convertToQueueMemberResponse(QueueMemberEntity entity)

Uses of QueueMemberEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
MessageProtobuf	VisitorThreadService.handleQueueOverflowLeaveMessage(ThreadEntity thread, QueueMemberEntity queueMember)
private void	VisitorThreadService.sendRemindMessage(QueueMemberEntity queueMember, ThreadEntity thread, AgentEntity agent)
private boolean	VisitorThreadService.shouldSendTimeoutReminder(QueueMemberEntity queueMember)	判断是否应该发送超时提醒
private MessageProtobuf	VisitorThreadService.triggerQueueLeaveMessage(ThreadEntity thread, QueueMemberEntity queueMember)