Uses of Class
com.bytedesk.service.queue_member.QueueMemberEntity

Packages that use QueueMemberEntity

Package	Description
com.bytedesk.service.quality_check
com.bytedesk.service.queue
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.queue_member.event
com.bytedesk.service.queue_member.mq
com.bytedesk.service.routing_strategy
com.bytedesk.service.statistic	Customer Service Statistics Package Provides comprehensive statistical functionalities for the customer service system, including:
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread

Uses of QueueMemberEntity in com.bytedesk.service.quality_check

Fields in com.bytedesk.service.quality_check declared as QueueMemberEntity

Modifier and Type	Field	Description
private QueueMemberEntity	QualityCheckEntity.queueMember	排队成员

Uses of QueueMemberEntity in com.bytedesk.service.queue

Fields in com.bytedesk.service.queue with type parameters of type QueueMemberEntity

Modifier and Type	Field	Description
private List<QueueMemberEntity>	QueueEntity.agentQueueMembers
private List<QueueMemberEntity>	QueueEntity.robotQueueMembers
private List<QueueMemberEntity>	QueueEntity.workgroupQueueMembers

Methods in com.bytedesk.service.queue that return QueueMemberEntity

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueAgent(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueRobot(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)

Uses of QueueMemberEntity in com.bytedesk.service.queue_member

Methods in com.bytedesk.service.queue_member that return QueueMemberEntity

Modifier and Type	Method	Description
protected QueueMemberEntity	QueueMemberRestService.doSave(QueueMemberEntity entity)
QueueMemberEntity	QueueMemberRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, QueueMemberEntity entity)

Methods in com.bytedesk.service.queue_member that return types with arguments of type QueueMemberEntity

Modifier and Type	Method	Description
protected org.springframework.data.jpa.domain.Specification<QueueMemberEntity>	QueueMemberRestService.createSpecification(QueueMemberRequest request)
protected org.springframework.data.domain.Page<QueueMemberEntity>	QueueMemberRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<QueueMemberEntity> spec, org.springframework.data.domain.Pageable pageable)
List<QueueMemberEntity>	QueueMemberRepository.findByOrgUidAndCreatedAtBetweenAndAgentAcceptType(String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, String acceptType)
List<QueueMemberEntity>	QueueMemberRepository.findByOrgUidAndCreatedAtBetweenAndResolved(String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, boolean resolved)
Optional<QueueMemberEntity>	QueueMemberRepository.findByThreadUid(String threadUid)
Optional<QueueMemberEntity>	QueueMemberRestService.findByThreadUid(String threadUid)
Optional<QueueMemberEntity>	QueueMemberRepository.findByUid(String uid)
Optional<QueueMemberEntity>	QueueMemberRestService.findByUid(String uid)
static org.springframework.data.jpa.domain.Specification<QueueMemberEntity>	QueueMemberSpecification.search(QueueMemberRequest request, AuthService authService)

Methods in com.bytedesk.service.queue_member with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
QueueMemberExcel	QueueMemberRestService.convertToExcel(QueueMemberEntity entity)
QueueMemberResponse	QueueMemberRestService.convertToResponse(QueueMemberEntity entity)
protected QueueMemberEntity	QueueMemberRestService.doSave(QueueMemberEntity entity)
QueueMemberEntity	QueueMemberRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, QueueMemberEntity entity)
void	QueueMemberEntityListener.onPostPersist(QueueMemberEntity queueMember)
org.springframework.http.ResponseEntity<?>	QueueMemberRestController.updateMessageCount(QueueMemberEntity member)	更新队列成员消息计数
org.springframework.http.ResponseEntity<?>	QueueMemberRestController.updateStatus(QueueMemberEntity member)	更新队列成员状态
org.springframework.http.ResponseEntity<?>	QueueMemberRestController.updateTimestamp(QueueMemberEntity member)	更新队列成员时间戳

Method parameters in com.bytedesk.service.queue_member with type arguments of type QueueMemberEntity

Modifier and Type	Method	Description
protected org.springframework.data.domain.Page<QueueMemberEntity>	QueueMemberRestService.executePageQuery(org.springframework.data.jpa.domain.Specification<QueueMemberEntity> spec, org.springframework.data.domain.Pageable pageable)

Uses of QueueMemberEntity in com.bytedesk.service.queue_member.event

Fields in com.bytedesk.service.queue_member.event declared as QueueMemberEntity

Modifier and Type	Field	Description
private QueueMemberEntity	QueueMemberUpdateEvent.counter
private QueueMemberEntity	QueueMemberCreateEvent.member

Constructors in com.bytedesk.service.queue_member.event with parameters of type QueueMemberEntity

Modifier	Constructor	Description
	QueueMemberCreateEvent(QueueMemberEntity member)
	QueueMemberUpdateEvent(Object source, QueueMemberEntity counter)

Uses of QueueMemberEntity in com.bytedesk.service.queue_member.mq

Methods in com.bytedesk.service.queue_member.mq with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
void	QueueMemberMessageService.sendMessageCountUpdate(QueueMemberEntity member)	发送消息计数更新消息
void	QueueMemberMessageService.sendStatusUpdate(QueueMemberEntity member)	发送状态更新消息
void	QueueMemberMessageService.sendTimestampUpdate(QueueMemberEntity member)	发送时间戳更新消息
void	QueueMemberMessageService.sendUpdateMessage(QueueMemberEntity member, Map<String,Object> updates)	发送队列成员更新消息
private void	QueueMemberConsumer.updateFields(QueueMemberEntity member, Map<String,Object> updates)	更新其他字段
private void	QueueMemberConsumer.updateMessageCounts(QueueMemberEntity member, QueueMemberMessage message)	更新消息计数

Uses of QueueMemberEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
private String	AgentThreadRoutingStrategy.generateAgentQueueMessage(QueueMemberEntity queueMemberEntity)	生成客服排队消息
private String	WorkgroupThreadRoutingStrategy.generateWorkgroupQueueMessage(QueueMemberEntity queueMemberEntity)	生成工作组排队消息
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private MessageProtobuf	AgentThreadRoutingStrategy.handleAvailableAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理可用客服（客服在线且未达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理可用工作组客服
private void	WorkgroupThreadRoutingStrategy.handleForceAgentTransfer(VisitorRequest visitorRequest, ThreadEntity thread, QueueMemberEntity queueMemberEntity)	处理强制转人工
private MessageProtobuf	AgentThreadRoutingStrategy.handleOfflineAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理离线客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleQueuedAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理排队客服（客服在线但已达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理排队工作组客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeByAgentStatus(AgentEntity agentEntity, ThreadEntity thread, QueueMemberEntity queueMemberEntity, WorkgroupEntity workgroup, VisitorRequest visitorRequest)	根据客服状态进行路由
private MessageProtobuf	AgentThreadRoutingStrategy.routeOnlineAgent(ThreadEntity thread, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	路由在线客服
private void	AgentThreadRoutingStrategy.updateQueueMemberForAcceptance(QueueMemberEntity queueMemberEntity)	更新队列成员接受状态
private void	WorkgroupThreadRoutingStrategy.updateQueueMemberForAgentAccept(QueueMemberEntity queueMemberEntity)	更新队列成员状态为客服自动接受
private void	RobotThreadRoutingStrategy.updateQueueMemberForRobot(QueueMemberEntity queueMemberEntity)	更新队列成员状态为机器人自动接受
private void	WorkgroupThreadRoutingStrategy.updateQueueMemberForRobotAccept(QueueMemberEntity queueMemberEntity)	更新队列成员状态为机器人自动接受
private void	WorkflowThreadRoutingStrategy.updateQueueMemberForWorkflow(QueueMemberEntity queueMemberEntity)	更新队列成员状态为工作流自动接受

Uses of QueueMemberEntity in com.bytedesk.service.statistic

Method parameters in com.bytedesk.service.statistic with type arguments of type QueueMemberEntity

Modifier and Type	Method	Description
private void	ServiceStatisticService.updateMessageMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新消息指标
private void	ServiceStatisticService.updateRobotSpecificMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> robotMembers)	更新机器人特有指标
private void	ServiceStatisticService.updateThreadFlowMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新会话流转指标
private void	ServiceStatisticService.updateTimeMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新时间指标

Uses of QueueMemberEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
static QueueMemberResponse	ServiceConvertUtils.convertToQueueMemberResponse(QueueMemberEntity entity)

Uses of QueueMemberEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type QueueMemberEntity

Modifier and Type	Method	Description
private void	VisitorThreadService.sendRemindMessage(QueueMemberEntity queueMember, ThreadEntity thread, AgentEntity agent)