Uses of Class
com.bytedesk.service.visitor.VisitorRequest

Packages that use VisitorRequest

Package	Description
com.bytedesk.core.email
com.bytedesk.core.email_message
com.bytedesk.service.queue
com.bytedesk.service.robot_to_agent_settings
com.bytedesk.service.routing_strategy
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor
com.bytedesk.service.visitor_thread
com.bytedesk.service.visitor.event
com.bytedesk.social.line
com.bytedesk.social.meta
com.bytedesk.social.telegram.config
com.bytedesk.social.whatsapp.ycloud
com.bytedesk.ticket.routing_strategy
com.bytedesk.wechat.work.kefu.message

Uses of VisitorRequest in com.bytedesk.core.email

Methods in com.bytedesk.core.email that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	EmailIdleListenerService.buildVisitorRequest(EmailMessageRequest emailMessageRequest, EmailEntity emailEntity)	根据邮件信息构建访客请求对象

Uses of VisitorRequest in com.bytedesk.core.email_message

Methods in com.bytedesk.core.email_message that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	EmailMessageRestService.buildVisitorRequest(EmailMessageRequest request, EmailEntity emailEntity)	根据邮件信息构建访客请求对象

Uses of VisitorRequest in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type VisitorRequest

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueAgent(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueRobot(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkflow(ThreadEntity threadEntity, UserProtobuf workflow, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)

Uses of VisitorRequest in com.bytedesk.service.robot_to_agent_settings

Methods in com.bytedesk.service.robot_to_agent_settings that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	RobotToAgentKeywordListener.buildVisitorRequest(ThreadEntity thread, WorkgroupEntity workgroup, MessageResponse message)

Uses of VisitorRequest in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy with parameters of type VisitorRequest

Modifier and Type	Method	Description
MessageProtobuf	AgentThreadRoutingStrategy.createAgentThread(VisitorRequest visitorRequest)	创建客服线程 一对一人工客服，不支持机器人接待
MessageProtobuf	ThreadRoutingContext.createCsThread(VisitorRequest visitorRequest)	创建客服线程的主要入口方法
MessageProtobuf	RobotThreadRoutingStrategy.createRobotThread(VisitorRequest request)	创建机器人会话
abstract MessageProtobuf	AbstractThreadRoutingStrategy.createThread(VisitorRequest visitorRequest)	创建线程的核心方法 由具体实现类负责处理不同类型的线程创建逻辑
MessageProtobuf	AgentThreadRoutingStrategy.createThread(VisitorRequest visitorRequest)
MessageProtobuf	RobotThreadRoutingStrategy.createThread(VisitorRequest visitorRequest)
MessageProtobuf	WorkflowThreadRoutingStrategy.createThread(VisitorRequest visitorRequest)
MessageProtobuf	WorkgroupThreadRoutingStrategy.createThread(VisitorRequest visitorRequest)
MessageProtobuf	WorkflowThreadRoutingStrategy.createWorkflowThread(VisitorRequest request)	创建工作流会话
MessageProtobuf	WorkgroupThreadRoutingStrategy.createWorkgroupThread(VisitorRequest visitorRequest)	创建工作组会话
private String	AgentThreadRoutingStrategy.generateAgentQueueMessage(VisitorRequest visitorRequest, AgentEntity agent, int queuingCount, int avgWaitTimePerPerson)	生成客服排队消息（使用模板）
private String	WorkgroupThreadRoutingStrategy.generateWorkgroupQueueMessage(VisitorRequest visitorRequest, WorkgroupEntity workgroup, int queuingCount, int avgWaitTimePerPerson)	生成工作组排队消息（使用模板）
private String	AgentThreadRoutingStrategy.getAgentOfflineMessage(VisitorRequest visitorRequest, AgentEntity agent)	获取客服离线消息
private QueueSettingsEntity	AgentThreadRoutingStrategy.getAgentQueueSettings(VisitorRequest visitorRequest, AgentEntity agent)	获取客服排队配置
private String	AgentThreadRoutingStrategy.getAgentWelcomeMessage(VisitorRequest visitorRequest, AgentEntity agent)
private String	WorkgroupThreadRoutingStrategy.getAgentWelcomeMessage(VisitorRequest visitorRequest, AgentEntity agentEntity)
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	获取离线消息
private ThreadEntity	RobotThreadRoutingStrategy.getOrCreateRobotThread(VisitorRequest request, RobotEntity robotEntity, String topic)	获取或创建机器人会话
private ThreadEntity	AgentThreadRoutingStrategy.getOrCreateThread(VisitorRequest visitorRequest, AgentEntity agentEntity, String topic)	获取或创建线程
private ThreadEntity	WorkflowThreadRoutingStrategy.getOrCreateWorkflowThread(VisitorRequest request, WorkflowEntity workflowEntity, String topic)	获取或创建工作流会话
private ThreadEntity	WorkgroupThreadRoutingStrategy.getOrCreateWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)	获取或创建工作组会话
private MessageProtobuf	RobotThreadRoutingStrategy.getRobotContinueMessage(VisitorRequest request, RobotEntity robotEntity, ThreadEntity thread)	获取机器人继续对话消息
private String	RobotThreadRoutingStrategy.getRobotWelcomeMessage(VisitorRequest visitorRequest, RobotEntity robotEntity)
private String	WorkgroupThreadRoutingStrategy.getRobotWelcomeMessage(VisitorRequest visitorRequest, RobotEntity robotEntity)	获取机器人欢迎消息
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getWorkgroupContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)	获取工作组继续对话消息
private String	WorkgroupThreadRoutingStrategy.getWorkgroupOfflineMessage(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	获取工作组离线消息
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getWorkgroupQueueMessage(VisitorRequest visitorRequest, ThreadEntity thread)	获取工作组排队消息
private QueueSettingsEntity	WorkgroupThreadRoutingStrategy.getWorkgroupQueueSettings(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	获取工作组排队配置
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAllAgentsFullQueuing(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理所有客服满员时的排队逻辑 入队时不设置 agent，等待有客服空闲时再分配
private MessageProtobuf	AgentThreadRoutingStrategy.handleAvailableAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理可用客服（客服在线且未达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAvailableWorkgroup(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	处理可用工作组客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingChatThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有聊天会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingOfflineThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有离线会话
private MessageProtobuf	RobotThreadRoutingStrategy.handleExistingRobotThread(VisitorRequest request, RobotEntity robotEntity, ThreadEntity thread)	处理现有的机器人会话
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingRobotThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有机器人会话
private MessageProtobuf	AgentThreadRoutingStrategy.handleExistingThread(VisitorRequest request, ThreadEntity thread, AgentEntity agentEntity)	处理已存在的线程
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleExistingWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	处理现有工作组会话
private void	WorkgroupThreadRoutingStrategy.handleForceAgentTransfer(VisitorRequest visitorRequest, ThreadEntity thread, QueueMemberEntity queueMemberEntity)	处理强制转人工
private MessageProtobuf	AgentThreadRoutingStrategy.handleOfflineAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理离线客服
private MessageProtobuf	AgentThreadRoutingStrategy.handleQueuedAgent(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)	处理排队客服（客服在线但已达到最大接待人数）
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleQueuedWorkgroupWithoutAgent(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)	处理排队（无指定客服）
private boolean	AgentThreadRoutingStrategy.isDraftEnabled(VisitorRequest visitorRequest)	获取客服欢迎消息
private boolean	RobotThreadRoutingStrategy.isDraftEnabled(VisitorRequest visitorRequest)	获取机器人欢迎消息
private boolean	WorkgroupThreadRoutingStrategy.isDraftEnabled(VisitorRequest visitorRequest)	获取客服欢迎消息
private MessageProtobuf	RobotThreadRoutingStrategy.processNewRobotThread(VisitorRequest request, ThreadEntity thread, RobotEntity robotEntity)	处理新的机器人会话
private MessageProtobuf	WorkflowThreadRoutingStrategy.processNewWorkflowThread(VisitorRequest request, ThreadEntity thread, WorkflowEntity workflowEntity)	处理新的工作流会话
private MessageProtobuf	AgentThreadRoutingStrategy.routeNewThread(ThreadEntity thread, AgentEntity agentEntity, VisitorRequest visitorRequest)	路由新线程
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeNewWorkgroupThread(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由新工作组会话
private MessageProtobuf	AgentThreadRoutingStrategy.routeOnlineAgent(VisitorRequest visitorRequest, ThreadEntity thread, AgentEntity agentEntity, QueueMemberEntity queueMemberEntity)	路由在线客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToAgent(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到人工客服
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToAgentDuringServiceTime(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	在服务时间内分配客服并根据在线/负载状态进行路由
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToOfflineMessage(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	不满足服务时间或无在线客服时，统一进入离线留言流程
MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, RobotEntity robotEntity, WorkgroupEntity workgroup)	路由到机器人
private MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)	路由到机器人
private boolean	WorkgroupThreadRoutingStrategy.shouldRouteToRobot(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	判断是否应该路由到机器人

Uses of VisitorRequest in com.bytedesk.service.unified

Methods in com.bytedesk.service.unified with parameters of type VisitorRequest

Modifier and Type	Method	Description
private MessageProtobuf	UnifiedThreadRoutingStrategy.createAgentContinueMessage(ThreadEntity thread, VisitorRequest visitorRequest)	创建客服继续消息
private MessageProtobuf	UnifiedThreadRoutingStrategy.createContinueMessage(ThreadEntity thread, VisitorRequest visitorRequest)	创建继续会话消息
MessageProtobuf	UnifiedThreadRoutingStrategy.createThread(VisitorRequest visitorRequest)
ThreadEntity	UnifiedRestService.createUnifiedThread(VisitorRequest visitorRequest, UnifiedEntity unified, String topic)
MessageProtobuf	UnifiedThreadRoutingStrategy.createUnifiedThread(VisitorRequest visitorRequest)	创建统一客服线程
private MessageProtobuf	UnifiedThreadRoutingStrategy.delegateToWorkgroupStrategy(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	委托给工作组策略处理
private MessageProtobuf	UnifiedThreadRoutingStrategy.findExistingActiveThread(VisitorRequest visitorRequest, List<WorkgroupEntity> workgroups)	查找现有活跃会话
MessageProtobuf	UnifiedRouting.routeToUnified(VisitorRequest visitorRequest, UnifiedEntity unified)

Uses of VisitorRequest in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type VisitorRequest

Modifier and Type	Method	Description
static VisitorProtobuf	ServiceConvertUtils.convertToVisitorProtobuf(VisitorRequest visitorRequest)
static String	ServiceConvertUtils.convertToVisitorProtobufJSONString(VisitorRequest visitorRequest)

Uses of VisitorRequest in com.bytedesk.service.visitor

Methods in com.bytedesk.service.visitor with parameters of type VisitorRequest

Modifier and Type	Method	Description
org.springframework.http.ResponseEntity<?>	VisitorRestController.create(VisitorRequest request)
VisitorResponse	VisitorRestService.create(VisitorRequest request)
protected org.springframework.data.jpa.domain.Specification<VisitorEntity>	VisitorRestService.createSpecification(VisitorRequest request)
org.springframework.http.ResponseEntity<?>	VisitorRestController.delete(VisitorRequest visitorRequest)
void	VisitorRestService.delete(VisitorRequest entity)
Object	VisitorRestController.export(VisitorRequest request, jakarta.servlet.http.HttpServletResponse response)
org.springframework.http.ResponseEntity<?>	VisitorRestControllerVisitor.init(VisitorRequest request, jakarta.servlet.http.HttpServletRequest httpRequest)
org.springframework.http.ResponseEntity<?>	VisitorRestController.queryByOrg(VisitorRequest request)
org.springframework.http.ResponseEntity<?>	VisitorRestController.queryByUid(VisitorRequest request)
org.springframework.http.ResponseEntity<?>	VisitorRestController.queryByUser(VisitorRequest visitorRequest)
org.springframework.http.ResponseEntity<?>	VisitorRestControllerVisitor.requestThread(VisitorRequest request, jakarta.servlet.http.HttpServletRequest httpRequest)
MessageProtobuf	VisitorRestService.requestThread(VisitorRequest request)
static org.springframework.data.jpa.domain.Specification<VisitorEntity>	VisitorSpecification.search(VisitorRequest request, AuthService authService)
org.springframework.http.ResponseEntity<?>	VisitorRestController.update(VisitorRequest visitorRequest)
VisitorResponse	VisitorRestService.update(VisitorRequest request)
org.springframework.http.ResponseEntity<?>	VisitorRestController.updateTagList(VisitorRequest visitorRequest)
VisitorResponse	VisitorRestService.updateTagList(VisitorRequest request)

Uses of VisitorRequest in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type VisitorRequest

Modifier and Type	Method	Description
private String	VisitorThreadService.buildAgentExtra(VisitorRequest visitorRequest, AgentEntity agent)	根据请求与客服实体构建 thread.extra - 普通渠道：构建 ServiceSettingsResponseVisitor JSON 若 debug=true 且 settingsUid 非空，则优先使用指定 settings 进行预览
private String	VisitorThreadService.buildRobotExtra(VisitorRequest visitorRequest, RobotEntity robot)	根据请求与机器人实体构建 thread.extra - 普通渠道：构建 ServiceSettingsResponseVisitor JSON 若 debug=true 且 settingsUid 非空，则优先使用指定 settings 进行预览
private String	VisitorThreadService.buildWorkflowExtra(VisitorRequest visitorRequest, WorkflowEntity workflow)	根据请求与工作流实体构建 thread.extra - 工作流暂时不支持 debug 预览
private String	VisitorThreadService.buildWorkgroupExtra(VisitorRequest visitorRequest, WorkgroupEntity workgroup)	根据请求与工作组实体构建 thread.extra - 社交渠道：直接使用请求中的 extra - 普通渠道：构建 ServiceSettingsResponseVisitor JSON 若 debug=true 且 settingsUid 非空，则优先使用指定 settings 进行预览
ThreadEntity	VisitorThreadService.createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
ThreadEntity	VisitorThreadService.createRobotThread(VisitorRequest visitorRequest, RobotEntity robot, String topic)
ThreadEntity	VisitorThreadService.createWorkflowThread(VisitorRequest visitorRequest, WorkflowEntity workflow, String topic)
ThreadEntity	VisitorThreadService.createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, AgentEntity agent)
ThreadEntity	VisitorThreadService.reInitRobotThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, RobotEntity robot)
ThreadEntity	VisitorThreadService.reInitWorkflowThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkflowEntity workflow)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)

Uses of VisitorRequest in com.bytedesk.service.visitor.event

Fields in com.bytedesk.service.visitor.event declared as VisitorRequest

Modifier and Type	Field	Description
private final VisitorRequest	VisitorBrowseEvent.visitorRequest

Constructors in com.bytedesk.service.visitor.event with parameters of type VisitorRequest

Modifier	Constructor	Description
	VisitorBrowseEvent(Object source, VisitorRequest visitorRequest)

Uses of VisitorRequest in com.bytedesk.social.line

Methods in com.bytedesk.social.line that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	LineWebhooks.buildVisitorRequest(com.linecorp.bot.webhook.model.MessageEvent event, LineEntity lineEntity)	根据Line消息构建访客请求对象

Uses of VisitorRequest in com.bytedesk.social.meta

Methods in com.bytedesk.social.meta that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	MetaAppWebhooks.buildVisitorRequest(MetaAppWebhooks.User user, com.fasterxml.jackson.databind.JsonNode webhookEvent, String text, String pageId, String pageAccessToken, String workgroupUid, String orgUid)	根据Meta用户信息构建访客请求对象 参考WeChatWorkMessageApiService.buildVisitorRequest的实现模式

Uses of VisitorRequest in com.bytedesk.social.telegram.config

Methods in com.bytedesk.social.telegram.config that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	TelegramDefaultConsumer.buildVisitorRequest(org.telegram.telegrambots.meta.api.objects.Update update, String text, TelegramEntity telegramEntity)	根据Telegram用户信息构建访客请求对象

Uses of VisitorRequest in com.bytedesk.social.whatsapp.ycloud

Methods in com.bytedesk.social.whatsapp.ycloud that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	YCloudMessageService.buildVisitorRequest(YCloudWhatsappInboundReceived.WhatsappInboundMessage inboundMessage, WhatsAppEntity whatsAppEntity)	根据WhatsApp消息构建访客请求对象

Uses of VisitorRequest in com.bytedesk.ticket.routing_strategy

Methods in com.bytedesk.ticket.routing_strategy with parameters of type VisitorRequest

Modifier and Type	Method	Description
MessageProtobuf	TicketThreadRoutingStrategy.createThread(VisitorRequest visitorRequest)
private MessageProtobuf	TicketThreadRoutingStrategy.handleTicketThreadNew(ThreadEntity threadFromDb, TicketEntity ticket, VisitorRequest visitorRequest)	处理工单会话 NEW 状态： - 发送工单接入提示语 - 切换线程状态为 CHATTING - 发布转接事件通知被分配客服
MessageProtobuf	TicketThreadRoutingStrategy.loadTicketThread(VisitorRequest visitorRequest)	加载工单会话

Uses of VisitorRequest in com.bytedesk.wechat.work.kefu.message

Methods in com.bytedesk.wechat.work.kefu.message that return VisitorRequest

Modifier and Type	Method	Description
private VisitorRequest	WeChatWorkMessageApiService.buildVisitorRequest(WeChatWorkCustomerResponse customerResponse, WeChatWorkMessageResponse.WeChatWorkMessage message, String corpId, String appSecret, String workgroupUid, String orgUid)	根据企业微信客户详情构建访客请求对象