Package com.bytedesk.service.statistic

Class ServiceStatisticService

java.lang.Object

com.bytedesk.service.statistic.ServiceStatisticService

@Service
@Description("Service Statistics Service - Customer service statistics calculation and analytics service")
public class ServiceStatisticService
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
private final AgentRepository	agentRepository
private final AgentStatusRepository	agentStatusRepository
private final AuthService	authService
private final OrganizationRepository	organizationRepository
private final QueueMemberRepository	queueMemberRepository
final QueueRestService	queueRestService
private final RobotRepository	robotRepository
private final ServiceStatisticRepository	serviceStatisticRepository
private final ThreadRatingRepository	threadRatingRepository
private final ThreadTransferRepository	threadTransferRepository
private final UidUtils	uidUtils
private final WorkgroupRepository	workgroupRepository

Constructor Summary

Constructors

Constructor	Description
ServiceStatisticService()

Method Summary

Modifier and Type	Method	Description
private ServiceStatisticResponse	calculateStatistic(String type, String orgUid, String workgroupUid, String agentUid, String robotUid, String startDate, String endDate, boolean shouldSave)	统一的统计计算方法
private Map<String,Long>	calculateStatusDuration(List<AgentStatusEntity> logs)	计算状态持续时长
void	calculateTodayStatistics()	计算今日统计
ServiceStatisticResponse	queryByDate(ServiceStatisticRequest request)	查询某时间段统计
private void	updateAgentStatusMetrics(ServiceStatisticEntity statistic, Map<String,Long> statusDuration)	更新客服状态分布指标
private void	updateBasicMetrics(ServiceStatisticEntity statistic, String orgUid, String startDate, String endDate)	更新基础会话指标
private void	updateMessageMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新消息指标
private void	updateQualityMetrics(ServiceStatisticEntity statistic, String orgUid, String startDate, String endDate)	更新质量指标
private void	updateRobotSpecificMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> robotMembers)	更新机器人特有指标
private void	updateThreadFlowMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新会话流转指标
private void	updateTimeMetrics(ServiceStatisticEntity statistic, List<QueueMemberEntity> queueMembers)	更新时间指标

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

serviceStatisticRepository

private final ServiceStatisticRepository serviceStatisticRepository

queueMemberRepository

private final QueueMemberRepository queueMemberRepository

agentRepository

private final AgentRepository agentRepository

agentStatusRepository

private final AgentStatusRepository agentStatusRepository

threadRatingRepository

private final ThreadRatingRepository threadRatingRepository

threadTransferRepository

private final ThreadTransferRepository threadTransferRepository

organizationRepository

private final OrganizationRepository organizationRepository

workgroupRepository

private final WorkgroupRepository workgroupRepository

robotRepository

private final RobotRepository robotRepository

uidUtils

private final UidUtils uidUtils

queueRestService

public final QueueRestService queueRestService

authService

private final AuthService authService

Constructor Details

ServiceStatisticService

public ServiceStatisticService()

Method Details

queryByDate

public ServiceStatisticResponse queryByDate(ServiceStatisticRequest request)

查询某时间段统计

calculateTodayStatistics

public void calculateTodayStatistics()

计算今日统计

calculateStatistic

@Transactional
private ServiceStatisticResponse calculateStatistic(String type,
 String orgUid,
 String workgroupUid,
 String agentUid,
 String robotUid,
 String startDate,
 String endDate,
 boolean shouldSave)

统一的统计计算方法

updateBasicMetrics

private void updateBasicMetrics(ServiceStatisticEntity statistic,
 String orgUid,
 String startDate,
 String endDate)

更新基础会话指标

updateThreadFlowMetrics

private void updateThreadFlowMetrics(ServiceStatisticEntity statistic,
 List<QueueMemberEntity> queueMembers)

更新会话流转指标

updateTimeMetrics

private void updateTimeMetrics(ServiceStatisticEntity statistic,
 List<QueueMemberEntity> queueMembers)

更新时间指标

updateQualityMetrics

private void updateQualityMetrics(ServiceStatisticEntity statistic,
 String orgUid,
 String startDate,
 String endDate)

更新质量指标

updateMessageMetrics

private void updateMessageMetrics(ServiceStatisticEntity statistic,
 List<QueueMemberEntity> queueMembers)

更新消息指标

updateRobotSpecificMetrics

private void updateRobotSpecificMetrics(ServiceStatisticEntity statistic,
 List<QueueMemberEntity> robotMembers)

更新机器人特有指标

calculateStatusDuration

private Map<String,Long> calculateStatusDuration(List<AgentStatusEntity> logs)

计算状态持续时长

updateAgentStatusMetrics

private void updateAgentStatusMetrics(ServiceStatisticEntity statistic,
 Map<String,Long> statusDuration)

更新客服状态分布指标