Package com.bytedesk.service.statistic
@NonNullApi
package com.bytedesk.service.statistic
Customer Service Statistics Package
Provides comprehensive statistical functionalities for the customer service system, including:
Organization Statistics - Tracks and analyzes organizational metrics</li>
Workgroup Statistics - Monitors team performance and workload distribution</li>
Agent Statistics - Measures individual agent performance and efficiency</li>
Chatbot Statistics - Evaluates automated response effectiveness</li>
</ul>
Key Features:</h2> <ul>
This package implements various statistical algorithms and data processing methods to generate insights and reports for customer service operations.</p>
- See Also:
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com.bytedesk.service.statistic.implcom.bytedesk.core.domain.statistic
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ClassDescription客服对话统计数据： 组织、工作组、客服、机器人 时间维度：小时、日期、月 渠道维度：channel区分渠道 可监控机器人的服务关键数据，包含解决率、评价满意度、服务转人工率、未知回答率、有效会话、当前生效知识等关键运营指标。