Package com.bytedesk.service.statistic

Class ServiceStatisticEntity

java.lang.Object
com.bytedesk.core.base.BaseEntity
com.bytedesk.service.statistic.ServiceStatisticEntity
All Implemented Interfaces:
Serializable
@Entity public class ServiceStatisticEntity extends BaseEntity
客服对话统计数据： 组织、工作组、客服、机器人 时间维度：小时、日期、月 渠道维度：channel区分渠道 可监控机器人的服务关键数据，包含解决率、评价满意度、服务转人工率、未知回答率、有效会话、当前生效知识等关键运营指标。 可对客服进行监控，当日登录状态、会话状态、会话总数、待处理会话数、处理中会话数、转出会话数、已完成会话数、留言数。 可对工作组进行监控，监控客服组登录坐席、开启自动领取坐席数、空闲坐席数、领取会话数、已处理会话数、流失会话数、留言数。
See Also:

  • Field Details

    • queuingThreadCount

      private Integer queuingThreadCount

    • maxWaitingTime

      private Integer maxWaitingTime

    • currentThreadCount

      private Integer currentThreadCount

    • totalIncomingThreads

      private Integer totalIncomingThreads

    • acceptedThreadCount

      private Integer acceptedThreadCount

    • abandonedThreadCount

      private Integer abandonedThreadCount

    • transferredThreadCount

      private Integer transferredThreadCount

    • invitedThreadCount

      private Integer invitedThreadCount

    • timeoutTransferCount

      private Integer timeoutTransferCount

    • avgWaitingTime

      private Integer avgWaitingTime

    • avgFirstResponseTime

      private Integer avgFirstResponseTime

    • avgConversationTime

      private Integer avgConversationTime

    • maxResponseTime

      private Integer maxResponseTime

    • minResponseTime

      private Integer minResponseTime

    • acceptRate

      private double acceptRate

    • abandonRate

      private double abandonRate

    • transferRate

      private double transferRate

    • totalRatingCount

      private Integer totalRatingCount

    • satisfiedRatingCount

      private Integer satisfiedRatingCount

    • satisfactionRate

      private double satisfactionRate

    • ratingRate

      private double ratingRate

    • agentMessageCount

      private Integer agentMessageCount

    • visitorMessageCount

      private Integer visitorMessageCount

    • avgMessagePerThread

      private Integer avgMessagePerThread

    • robotThreadCount

      private Integer robotThreadCount

    • robotToHumanCount

      private Integer robotToHumanCount

    • robotSolveRate

      private double robotSolveRate

    • onlineTime

      private Integer onlineTime

    • busyTime

      private Integer busyTime

    • offlineTime

      private Integer offlineTime

    • onlineAgentCount

      private Integer onlineAgentCount

    • availableAgentCount

      private Integer availableAgentCount

    • offlineAgentCount

      private Integer offlineAgentCount

    • busyAgentCount

      private Integer busyAgentCount

    • awayAgentCount

      private Integer awayAgentCount

    • autoAssignedCount

      private Integer autoAssignedCount

    • manualAssignedCount

      private Integer manualAssignedCount

    • firstSolveCount

      private Integer firstSolveCount

    • firstSolveRate

      private double firstSolveRate

    • responseWithin1Min

      private Integer responseWithin1Min

    • responseWithin5Min

      private Integer responseWithin5Min

    • responseOver5Min

      private Integer responseOver5Min

    • durationWithin5Min

      private Integer durationWithin5Min

    • durationWithin15Min

      private Integer durationWithin15Min

    • durationOver15Min

      private Integer durationOver15Min

    • type

      private String type

    • workgroupUid

      private String workgroupUid

    • agentUid

      private String agentUid

    • robotUid

      private String robotUid

    • hour

      private Integer hour

    • date

      private String date

    • channel

      private String channel

  • Constructor Details

    • ServiceStatisticEntity

      public ServiceStatisticEntity()

  • Method Details

    • incrementThreadCount

      public void incrementThreadCount()

    • decrementThreadCount

      public void decrementThreadCount()

    • calculateRates

      public void calculateRates()