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Weiyu Collaboration Platform

📚 Overview​

Weiyu is a newly built open-source enterprise-level multi-tenant team collaboration tool based on AI, integrating multiple functions into one:

Enterprise IM, Online Customer Service, Enterprise Knowledge Base/Help Documentation, Ticket System, AI Agent, Workflow, Voice of Customer, Call Center, Video Customer Service, Open Platform

Weiyu Function Integration

🔍 System Architecture​

The system is developed based on modular design, with each module being independent and flexibly combinable to meet the personalized needs of different enterprises.

📊 Layered Architecture Diagram​

Layered Architecture Diagram

🧩 Module Architecture Diagram​

Module Architecture Diagram

🖥️ Frontend Architecture Diagram​

Frontend Architecture Diagram

📚 View Complete Architecture Documentation​

🎯 Use Cases​

The Weiyu Collaboration Platform is based on modular design, focusing on customer service + ticket + order + consultation + knowledge base core functions, and can flexibly adapt to different industries and business scenario needs:

🏛️ Government Services​

  • Intelligent Government Consultation: 24-hour policy interpretation, service guides, intelligent Q&A services
  • Multi-channel Integration: Unified management of websites, APPs, hotlines and other consultation channels
  • Ticket Workflow: Intelligent classification and processing of public livelihood demands, full-process ticket management
  • Knowledge Base Management: Policy and regulation knowledge base, intelligent search and updates

🏥 Healthcare​

  • Intelligent Medical Consultation: Symptom description analysis, intelligent recommendation of departments and doctors
  • Medical Customer Service: Professional medical knowledge base, providing health consultation answers
  • Patient Service Tickets: Medical service ticket processing, complaint and suggestion management
  • Medical Knowledge Base: Disease diagnosis and treatment knowledge base, medication guidance information management

🎓 Education and Training​

  • Admissions Consultation Services: Intelligent course recommendations, admissions question answers
  • Learning Consultation Support: AI learning assistant, 24-hour Q&A
  • Education Service Tickets: Student problem ticket processing, service quality tracking
  • Education Knowledge Base: Course information database, learning material intelligent management

🛒 E-commerce Retail​

  • Product Consultation Services: Knowledge base-based product intelligent Q&A
  • Order Management System: Automatic processing of order inquiries, returns and exchanges
  • Customer Service Ticket Processing: After-sales problem ticket management, customer complaint handling
  • Product Knowledge Base: Product information database, usage guide intelligent search

🏢 Internal Collaboration​

  • Internal Customer Service Support: Internal employee service consultation platform
  • Knowledge Base Management: Enterprise knowledge base construction, experience accumulation and inheritance
  • Ticket Process Management: Internal service tickets, problem tracking and processing
  • Customer Service Platform: Unified customer service platform, improving service quality

💰 Financial Services​

  • Financial Consultation Services: Investment consultation, product introduction, risk explanation
  • Business Processing Consultation: Business process consultation, processing guidance services
  • Customer Service Tickets: Financial service complaint tickets, problem processing tracking
  • Financial Knowledge Base: Product knowledge base, policy and regulation intelligent queries

🏠 Real Estate​

  • Property Consultation Services: Intelligent property recommendations, property information consultation
  • Customer Service Tickets: Home purchase service tickets, after-sales problem processing
  • Real Estate Knowledge Base: Property information database, home purchase guide knowledge management
  • Customer Relationship Management: Home purchase customer service tracking, satisfaction management

🚗 Automotive Services​

  • Automotive Consultation Services: Vehicle model recommendation consultation, car purchase question answers
  • After-sales Service Tickets: Maintenance and service tickets, service problem tracking
  • Automotive Knowledge Base: Vehicle parameter database, maintenance knowledge management
  • Customer Service Support: Automotive customer service, complaint and suggestion processing

🛫 Travel and Hospitality​

  • Travel Consultation Services: Travel route consultation, destination information answers
  • Booking Service Support: Hotel and flight booking consultation, order problem processing
  • Service Ticket Management: Travel service tickets, complaint processing tracking
  • Travel Knowledge Base: Destination information database, travel guide intelligent search

🎮 Gaming and Entertainment​

  • Game Customer Service Support: Game problem answers, account service consultation
  • Player Service Tickets: Game problem ticket processing, player complaint management
  • Game Knowledge Base: Game strategy database, common problem intelligent answers
  • Technical Support Services: Game technical problem diagnosis and customer service support
  • Legal Consultation Services: Online legal consultation, legal problem intelligent answers
  • Legal Service Ticket Processing: Legal service ticket management, case consultation tracking
  • Legal Knowledge Base: Legal provision database, case database intelligent search
  • Customer Service Management: Legal customer service, consultation record management

🏥 Medical Aesthetics and Health​

  • Medical Aesthetics Consultation Services: Project introduction consultation, pre and post-operative question answers
  • Appointment Service Tickets: Appointment consultation tickets, service tracking management
  • Medical Aesthetics Knowledge Base: Project information database, care knowledge intelligent queries
  • Customer Relationship Maintenance: Customer service tracking, satisfaction survey management

🎓 University Services​

  • Admissions Consultation Services: Intelligent admissions Q&A, major introduction, registration guide
  • Student Affairs Management: Student status management, course selection guidance, student complaint processing
  • Campus Service Tickets: Dormitory repair requests, academic affairs consultation, campus facility feedback
  • Teaching Resource Database: Course materials, academic literature, learning guide intelligent search
  • Alumni Service Management: Alumni information consultation, alumni activity organization, alumni donation management

💼 Professional Services​

  • Consultation Service Platform: Professional consultation Q&A, multi-domain knowledge support
  • Service Ticket System: Unified ticket management, service quality monitoring
  • Professional Knowledge Base: Industry knowledge base construction, intelligent search matching
  • Customer Service Optimization: Service process optimization, customer experience improvement

📝 AI Text Generation Scenarios​

  • Automatic Meeting Minutes Generation: Speech recognition + AI processing, automatic generation of standardized meeting minutes
  • Intelligent Document Proofreading: Professional proofreading engine, automatic correction of typos and grammar errors
  • Official Document Format Application: Automatic application of official document formats, ensuring compliance
  • Intelligent Writing Assistant: Knowledge base-based AI writing assistant, improving document quality

💼 Core Function Modules​

1. Enterprise IM​

📱 Enterprise-level Instant Messaging System

  • Supports one-on-one chat, group chat, message recall
  • Read/unread status, file transfer and other functions
  • Meets enterprise internal efficient communication and collaboration needs

2. Online Customer Service​

🛎️ Multi-channel Integrated Customer Service System

  • Supports web, APP, WeChat and other channel access
  • Implements intelligent assignment, queuing, transfer, monitoring
  • Improves customer service experience and efficiency

3. AI Agent​

🤖 Intelligent Customer Service Assistant

  • Large language model-based automatic answering system
  • Handles common problems, reducing manual customer service workload
  • Achieves 24-hour uninterrupted service

4. Knowledge Base/Help Center​

📚 Enterprise Knowledge Management Platform

  • Supports document creation, editing, classification management
  • Powerful permission control and collaboration functions
  • Helps enterprises accumulate and share professional knowledge

5. Ticket System​

🎫 Customer Problem Process Management Tool

  • Supports ticket creation, assignment, tracking, evaluation
  • Customizable workflow and priority management
  • Ensures customer problems are resolved timely and effectively

6. Workflow - In Development...​

⚙️ Business Process Design Platform

  • Visual process design and execution
  • Supports custom approval processes, task assignment
  • Status tracking, improving team collaboration efficiency

7. Call Center - In Development...​

☎️ Full-featured Call System

  • Professional call platform based on FreeSwitch
  • Supports incoming call popup, automatic assignment, call recording
  • Data statistics, seamless integration of voice and text services

8. Video Customer Service - In Development...​

📹 Real-time Video Service Solution

  • High-definition video calls based on WebRTC technology
  • Supports one-click video dialogue and screen sharing
  • Suitable for service scenarios requiring intuitive display

9. Voice of Customer - In Development...​

📣 Customer Feedback Management System

  • Collects and analyzes customer feedback and suggestions
  • Helps enterprises understand customer needs and pain points
  • Discovers product and service improvement opportunities

10. Open Platform...​

Terms of Use​

  • Prohibited Uses: Strictly prohibited for use in illegal and non-compliant businesses containing trojans, viruses, pornography, gambling, fraud, etc.
  • Disclaimer: This software does not guarantee any form of legal liability, please bear the usage risks yourself
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Last updated by jack ning on

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