Bytedesk微语智能客服系统

📄️ Registered User API

This page describes backend registered user APIs for UserEntity, not frontend visitor session APIs.

📄️ Business User To Visitor Mapping

Clarify Two Concepts First

📄️ Personalized Service

This page explains how to implement personalized service experiences for different user levels by using the vipLevel parameter to display different customer service content for different user levels.

📄️ Visitor API

This page describes backend visitor management APIs. It is not the same as frontend SDK parameter passing when anonymous visitors open chat sessions.

This page explains how to pass order information from your business system to the customer service system, especially suitable for e-commerce, logistics, and other scenarios that require order consultation services, helping customer service quickly understand the order details that users are inquiring about.

📄️ unread count

📄️ Visitor Identity

This page explains the visitor concept in Bytedesk and the difference between visitor identity and backend registered users.

📄️ Product Information

This page explains how to pass product information from your business system to the customer service system, especially suitable for e-commerce websites, helping customer service quickly understand the product details that users are inquiring about.

📄️ Admin Goods API

This feature is not available in the community edition. Please upgrade to Enterprise or Platform edition and replace the licenseKey.

📄️ SaaS

- This feature is only supported in Platform Edition. If needed, please scan QR code to contact WeChat

📄️ Historical Messages

This page explains how to control whether to automatically load historical chat records through the loadHistory parameter, helping users view historical session content.

📄️ Thread History

This page explains how to retrieve and display historical conversation threads (ThreadList) in the visitor side, and how to integrate it through page parameters or direct API calls.

📄️ Chat Messages

The Weiyu system supports multiple message types to meet communication needs in different scenarios. Each message type has its specific data structure and display method.

📄️ Message Api

📄️ UnreadCount

📄️ Unread Messages

This page introduces how to integrate the unread message count functionality of the Weiyu customer service system into your application, displaying the number of unread customer service messages for users in real-time, helping to improve user experience and message read rates.

📄️ Quick Reply

Quick Replies are pre-built message templates (canned responses). Agents can insert or send them in one click to reply faster and keep messaging consistent.

📄️ Quick Button

Quick Buttons let you pin frequently-used actions into the chat toolbar. Agents can click once to send a structured message or trigger an action, avoiding repetitive typing.

📄️ Text to Speech

📄️ Speech Recognition

📄️ Sensitive Word Filtering

📄️ Data Statistics

Session Statistics

📄️ Session Transfer

📄️ Session Invitation

📄️ Transfer bot

📄️ Invite Visitor

📄️ Satisfaction Rating

📄️ Conversation Quality Check

Manual Quality Check

📄️ Auto Reply

📄️ Blacklist

📄️ Message Translation

📄️ Queue Logic

📄️ Leave Message Processing

Overview

📄️ License

Any user who wants to use the Weiyu system, whether Community Edition, Enterprise Edition or Platform Edition (except Source Code Edition), needs to apply for a licenseKey. This document will provide detailed instructions on how to obtain and configure the licenseKey.

📄️ SSO

📄️ Token Api

📄️ Token

- Only Enterprise Edition and Platform Edition support this feature. If needed, please scan QR code to contact WeChat

📄️ Webhook

- This feature is only supported in Enterprise and Platform editions. If needed, please scan QR code to contact WeChat

📄️ Kbase

📄️ Kbase faq

📄️ Kbase Feishu

📄️ Kbase file

📄️ Kbase text

📄️ Kbase webpage

📄️ Kbase website

📄️ Session

📄️ Thread Api

📄️ Ticket

📄️ Ticket Visitor

📄️ Offline

📄️ Routing

📄️ Robot

📄️ Internationalization

H5 Visitor Client Internationalization Configuration

📄️ File Upload

The Weiyu system supports two file storage methods: Local File System and MinIO Object Storage. The system uses local file system storage by default, and only uses MinIO object storage when bytedesk.minio.enabled=true. You can choose the appropriate storage method based on your actual needs.

📄️ Visitor Client

📄️ Customer Service Client

📄️ Admin Backend

📄️ Server

📄️ Login

📄️ Login Visitor

📄️ Mobile Client

📄️ User System