Package com.bytedesk.call.routing

Class CallRoutingService

java.lang.Object

com.bytedesk.call.routing.CallRoutingService

@Service
public class CallRoutingService
extends Object

Call路由服务类

Field Summary

Fields

Modifier and Type	Field	Description
private final CallAgentService	agentService
private final CallQueueService	queueService

Constructor Summary

Constructors

Constructor	Description
CallRoutingService()

Method Summary

Modifier and Type	Method	Description
Optional<CallAgentEntity>	findAgentForCall(CallCallEntity call)	为呼叫寻找合适的坐席
private Optional<CallQueueEntity>	findQueueForCall(CallCallEntity call)	为呼叫找到合适的队列
private boolean	hasRequiredSkills(CallCallEntity call, CallAgentEntity agent)	检查坐席是否具备呼叫所需的技能
void	routeCall(CallCallEntity call)	路由呼叫
void	routeInboundCall(CallCallEntity call)	路由呼入呼叫
void	routeInternalCall(CallCallEntity call)	路由内部呼叫
void	routeOutboundCall(CallCallEntity call)	路由呼出呼叫

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

agentService

private final CallAgentService agentService

queueService

private final CallQueueService queueService

Constructor Details

CallRoutingService

public CallRoutingService()

Method Details

findAgentForCall

public Optional<CallAgentEntity> findAgentForCall(CallCallEntity call)

为呼叫寻找合适的坐席

routeInboundCall

public void routeInboundCall(CallCallEntity call)

路由呼入呼叫

routeOutboundCall

public void routeOutboundCall(CallCallEntity call)

路由呼出呼叫

routeInternalCall

public void routeInternalCall(CallCallEntity call)

路由内部呼叫

hasRequiredSkills

private boolean hasRequiredSkills(CallCallEntity call,
 CallAgentEntity agent)

检查坐席是否具备呼叫所需的技能

findQueueForCall

private Optional<CallQueueEntity> findQueueForCall(CallCallEntity call)

为呼叫找到合适的队列

routeCall

public void routeCall(CallCallEntity call)

路由呼叫