Package com.bytedesk.call.queue

Class CallQueueService

java.lang.Object

com.bytedesk.call.queue.CallQueueService

@Service
public class CallQueueService
extends Object

Call队列服务类

Field Summary

Fields

Modifier and Type	Field	Description
private final CallQueueRepository	queueRepository

Constructor Summary

Constructors

Constructor	Description
CallQueueService()

Method Summary

Modifier and Type	Method	Description
CallQueueEntity	createQueue(CallQueueEntity queue)	创建队列
void	deleteQueue(String queueName)	删除队列
void	dequeueCall(CallCallEntity call)	将呼叫从队列中移除
void	enqueueCall(CallCallEntity call, String queueName)	将呼叫加入队列
List<CallQueueEntity>	getAllQueues()	获取所有队列
Optional<CallQueueEntity>	getQueue(String queueName)	获取队列信息
List<CallQueueEntity>	getQueuesByType(CallQueueEntity.QueueType type)	根据类型获取队列列表
CallQueueStatistics	getQueueStatistics(String queueName)	获取队列统计信息
boolean	matchesQueueSkills(CallCallEntity call, CallQueueEntity queue)	检查呼叫是否匹配队列技能要求
CallQueueEntity	updateQueue(CallQueueEntity queue)	更新队列信息
CallQueueEntity	updateQueueStatus(String queueName, CallQueueEntity.QueueStatus status)	更新队列状态

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

queueRepository

private final CallQueueRepository queueRepository

Constructor Details

CallQueueService

public CallQueueService()

Method Details

createQueue

@Transactional
public CallQueueEntity createQueue(CallQueueEntity queue)

创建队列

updateQueue

@Transactional
public CallQueueEntity updateQueue(CallQueueEntity queue)

更新队列信息

deleteQueue

@Transactional
public void deleteQueue(String queueName)

删除队列

getQueue

public Optional<CallQueueEntity> getQueue(String queueName)

获取队列信息

getAllQueues

public List<CallQueueEntity> getAllQueues()

获取所有队列

getQueuesByType

public List<CallQueueEntity> getQueuesByType(CallQueueEntity.QueueType type)

根据类型获取队列列表

updateQueueStatus

@Transactional
public CallQueueEntity updateQueueStatus(String queueName,
 CallQueueEntity.QueueStatus status)

更新队列状态

enqueueCall

@Transactional
public void enqueueCall(CallCallEntity call,
 String queueName)

将呼叫加入队列

dequeueCall

@Transactional
public void dequeueCall(CallCallEntity call)

将呼叫从队列中移除

matchesQueueSkills

public boolean matchesQueueSkills(CallCallEntity call,
 CallQueueEntity queue)

检查呼叫是否匹配队列技能要求

getQueueStatistics

public CallQueueStatistics getQueueStatistics(String queueName)

获取队列统计信息