Package com.bytedesk.call.agent

Class CallAgentService

java.lang.Object

com.bytedesk.call.agent.CallAgentService

@Service
public class CallAgentService
extends Object

Call坐席服务类

Field Summary

Fields

Modifier and Type	Field	Description
private final CallAgentRepository	agentRepository

Constructor Summary

Constructors

Constructor	Description
CallAgentService()

Method Summary

Modifier and Type	Method	Description
CallAgentEntity	createAgent(CallAgentEntity agent)	创建坐席
void	deleteAgent(String agentId)	删除坐席
Optional<CallAgentEntity>	getAgent(String agentId)	获取坐席信息
List<CallAgentEntity>	getAllAgents()	获取所有坐席
List<CallAgentEntity>	getReadyAgents()	获取所有就绪状态的坐席
boolean	isAgentAvailable(String agentId)	检查坐席是否可用
CallAgentEntity	updateAgent(CallAgentEntity agent)	更新坐席信息
CallAgentEntity	updateAgentMode(String agentId, CallAgentEntity.AgentMode mode)	更新坐席模式
CallAgentEntity	updateAgentSkills(String agentId, String skills)	更新坐席技能
CallAgentEntity	updateAgentStatus(String agentId, CallAgentEntity.AgentStatus status)	更新坐席状态

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

agentRepository

private final CallAgentRepository agentRepository

Constructor Details

CallAgentService

public CallAgentService()

Method Details

createAgent

@Transactional
public CallAgentEntity createAgent(CallAgentEntity agent)

创建坐席

updateAgent

@Transactional
public CallAgentEntity updateAgent(CallAgentEntity agent)

更新坐席信息

deleteAgent

@Transactional
public void deleteAgent(String agentId)

删除坐席

getAgent

public Optional<CallAgentEntity> getAgent(String agentId)

获取坐席信息

getAllAgents

public List<CallAgentEntity> getAllAgents()

获取所有坐席

updateAgentStatus

@Transactional
public CallAgentEntity updateAgentStatus(String agentId,
 CallAgentEntity.AgentStatus status)

更新坐席状态

updateAgentMode

@Transactional
public CallAgentEntity updateAgentMode(String agentId,
 CallAgentEntity.AgentMode mode)

更新坐席模式

updateAgentSkills

@Transactional
public CallAgentEntity updateAgentSkills(String agentId,
 String skills)

更新坐席技能

getReadyAgents

public List<CallAgentEntity> getReadyAgents()

获取所有就绪状态的坐席

isAgentAvailable

public boolean isAgentAvailable(String agentId)

检查坐席是否可用