Uses of Class
com.bytedesk.call.agent.CallAgentEntity

Packages that use CallAgentEntity

Package	Description
com.bytedesk.call.agent
com.bytedesk.call.routing

Uses of CallAgentEntity in com.bytedesk.call.agent

Methods in com.bytedesk.call.agent that return CallAgentEntity

Modifier and Type	Method	Description
CallAgentEntity	CallAgentService.createAgent(CallAgentEntity agent)	创建坐席
CallAgentEntity	CallAgentService.updateAgent(CallAgentEntity agent)	更新坐席信息
CallAgentEntity	CallAgentService.updateAgentMode(String agentId, CallAgentEntity.AgentMode mode)	更新坐席模式
CallAgentEntity	CallAgentService.updateAgentSkills(String agentId, String skills)	更新坐席技能
CallAgentEntity	CallAgentService.updateAgentStatus(String agentId, CallAgentEntity.AgentStatus status)	更新坐席状态

Methods in com.bytedesk.call.agent that return types with arguments of type CallAgentEntity

Modifier and Type	Method	Description
Optional<CallAgentEntity>	CallAgentRepository.findByAgentId(String agentId)	根据坐席ID查找坐席
List<CallAgentEntity>	CallAgentRepository.findByMode(CallAgentEntity.AgentMode mode)	根据坐席模式查找坐席列表
List<CallAgentEntity>	CallAgentRepository.findByStatus(CallAgentEntity.AgentStatus status)	根据坐席状态查找坐席列表
List<CallAgentEntity>	CallAgentRepository.findByStatusAndMode(CallAgentEntity.AgentStatus status, CallAgentEntity.AgentMode mode)	查找所有就绪状态的坐席
Optional<CallAgentEntity>	CallAgentService.getAgent(String agentId)	获取坐席信息
List<CallAgentEntity>	CallAgentService.getAllAgents()	获取所有坐席
List<CallAgentEntity>	CallAgentService.getReadyAgents()	获取所有就绪状态的坐席

Methods in com.bytedesk.call.agent with parameters of type CallAgentEntity

Modifier and Type	Method	Description
CallAgentEntity	CallAgentService.createAgent(CallAgentEntity agent)	创建坐席
CallAgentEntity	CallAgentService.updateAgent(CallAgentEntity agent)	更新坐席信息

Uses of CallAgentEntity in com.bytedesk.call.routing

Methods in com.bytedesk.call.routing that return types with arguments of type CallAgentEntity

Modifier and Type	Method	Description
Optional<CallAgentEntity>	CallRoutingService.findAgentForCall(CallCallEntity call)	为呼叫寻找合适的坐席

Methods in com.bytedesk.call.routing with parameters of type CallAgentEntity

Modifier and Type	Method	Description
private boolean	CallRoutingService.hasRequiredSkills(CallCallEntity call, CallAgentEntity agent)	检查坐席是否具备呼叫所需的技能