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6 posts tagged with "Bytedesk"

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From Cost Center to Growth Engine: How Weiyu Reshapes Customer Service with AI & Big Data

· 5 min read
Jack Ning
Jack Ning
Maintainer of Bytedesk

In the digital era, customer service is shifting from a "passive-response" cost center to a "proactive-creation" value hub. Weiyu (Bytedesk) Customer Service Platform deeply integrates Artificial Intelligence (AI) and Big Data technologies to systematically address the pain points of traditional customer service — long queues, mechanical responses, and fragmented experiences — building a closed-loop system of "anticipate–respond–optimize" through omnichannel data integration, intelligent intent recognition, and personalized service matching.

微语多模态

· 4 min read
Jack Ning
Jack Ning
Maintainer of Bytedesk

微语系统支持多模态能力，可以理解和处理用户上传的图片、视频和音频内容，并结合知识库给出精准回答。本文档将介绍微语系统的多模态功能及其应用场景。

QR Code Login Implementation Process

· 1 min read
Jack Ning
Jack Ning
Maintainer of Bytedesk
  • Desktop client generates a unique device uid: deviceUid
  • Sends this deviceUid to the server, server returns a random code: randomCode
  • Desktop client generates QR code using randomCode and deviceUid
  • Mobile client scans this QR code, obtains deviceUid, sends deviceUid to server, server updates status to SCANED
  • Mobile client clicks confirm login, sends mobile number and deviceUid to server, server saves mobile number and updates status to CONFIRMED
  • Desktop client polls to get mobile number and CONFIRMED status, uses mobile number and randomCode to call login API
  • If desktop client gets EXPIRED status, it needs to fetch a new randomCode and regenerate QR code
  • After successful login, returns accessToken, desktop client saves this accessToken locally and redirects to homepage