Package com.bytedesk.ticket.ticket

Class TicketSLAService

java.lang.Object

com.bytedesk.ticket.ticket.TicketSLAService

@Service
@Transactional
public class TicketSLAService
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
private org.flowable.dmn.api.DmnDecisionService	dmnDecisionService
private TicketNotificationService	notificationService

Constructor Summary

Constructors

Constructor	Description
TicketSLAService()

Method Summary

Modifier and Type	Method	Description
Map<String,Object>	determineSLA(String category, String priority)	根据工单类型和优先级确定 SLA 规则
Boolean	isSLABreached(TicketEntity ticket)	检查工单是否违反 SLA
private void	notifyResolutionTimeBreached(TicketEntity ticket)	解决时间超时通知
void	recordFirstResponse(TicketEntity ticket)	更新工单的首次响应时间

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

notificationService

@Autowired
private TicketNotificationService notificationService

dmnDecisionService

@Autowired
private org.flowable.dmn.api.DmnDecisionService dmnDecisionService

Constructor Details

TicketSLAService

public TicketSLAService()

Method Details

determineSLA

public Map<String,Object> determineSLA(String category,
 String priority)

根据工单类型和优先级确定 SLA 规则

isSLABreached

public Boolean isSLABreached(TicketEntity ticket)

检查工单是否违反 SLA

recordFirstResponse

public void recordFirstResponse(TicketEntity ticket)

更新工单的首次响应时间

notifyResolutionTimeBreached

private void notifyResolutionTimeBreached(TicketEntity ticket)

解决时间超时通知