Package com.bytedesk.ticket.service

Class TicketNotificationService

java.lang.Object
com.bytedesk.ticket.service.TicketNotificationService
@Service @Transactional public class TicketNotificationService extends Object

  • Constructor Details

    • TicketNotificationService

      public TicketNotificationService()

  • Method Details

    • notifyNewTicket

      public void notifyNewTicket(TicketEntity ticket)

    • notifyTicketAssigned

      public void notifyTicketAssigned(TicketEntity ticket)

    • notifyTicketComment

      public void notifyTicketComment(TicketCommentEntity comment)

    • notifySLABreach

      public void notifySLABreach(TicketEntity ticket)

    • notifyTicketClosed

      public void notifyTicketClosed(TicketEntity ticket)

    • notifyManager

      public void notifyManager(String assignee, String message)
      通知管理员

    • notifyTechnicalTeam

      public void notifyTechnicalTeam(String caseId, String message)
      通知技术团队

    • notifyCustomer

      public void notifyCustomer(String reporter, String message)
      通知客户

    • sendSLABreachNotification

      public void sendSLABreachNotification(String ticketId, String type, String details)
      发送 SLA 违规通知