Uses of Class
com.bytedesk.service.agent.event.AgentUpdateStatusEvent
Packages that use AgentUpdateStatusEvent
Package
Description
客服状态日志包
记录和管理客服状态变更
工作组服务包
管理客服工作组相关功能
-
Uses of AgentUpdateStatusEvent in com.bytedesk.service.agent_status
Methods in com.bytedesk.service.agent_status with parameters of type AgentUpdateStatusEventModifier and TypeMethodDescriptionvoidAgentStatusEventListener.onAgentUpdateStatusEvent(AgentUpdateStatusEvent event) -
Uses of AgentUpdateStatusEvent in com.bytedesk.service.workgroup
Methods in com.bytedesk.service.workgroup with parameters of type AgentUpdateStatusEventModifier and TypeMethodDescriptionvoidWorkgroupCacheEvictListener.handleAgentUpdateStatusEvent(AgentUpdateStatusEvent event) 处理客服状态更新事件,清除关联的工作组缓存 使用 @Async 注解,避免阻塞主流程 -
Uses of AgentUpdateStatusEvent in com.bytedesk.service.workgroup_routing
Methods in com.bytedesk.service.workgroup_routing with parameters of type AgentUpdateStatusEventModifier and TypeMethodDescriptionvoidWorkgroupRoutingEventListener.onAgentUpdateStatusEvent(AgentUpdateStatusEvent event) 坐席接待状态变化,会影响 availableAgents -> 刷新关联工作组 nextAgent。