Package com.bytedesk.voc.feedback.stats

Class FeedbackStatsServiceImpl

java.lang.Object

com.bytedesk.voc.feedback.stats.FeedbackStatsServiceImpl

All Implemented Interfaces:

FeedbackStatsService

@Service
public class FeedbackStatsServiceImpl
extends Object
implements FeedbackStatsService

Field Summary

Fields

Modifier and Type	Field	Description
private org.springframework.jdbc.core.JdbcTemplate	jdbcTemplate

Constructor Summary

Constructors

Constructor	Description
FeedbackStatsServiceImpl()

Method Summary

Modifier and Type	Method	Description
private byte[]	exportExcel(FeedbackStats stats, Map<String,Long> typeDistribution, Map<String,Long> statusDistribution, Map<String,Double> responseTrend)
private byte[]	exportPdf(FeedbackStats stats, Map<String,Long> typeDistribution, Map<String,Long> statusDistribution, Map<String,Double> responseTrend)
byte[]	exportStatsReport(ZonedDateTime startTime, ZonedDateTime endTime, String format)
private Double	getAverageResolutionTime(ZonedDateTime startTime, ZonedDateTime endTime)
private Double	getAverageResponseTime(ZonedDateTime startTime, ZonedDateTime endTime)
FeedbackStats	getOverallStats(ZonedDateTime startTime, ZonedDateTime endTime)
Map<String,Double>	getResponseTimeTrend(ZonedDateTime startTime, ZonedDateTime endTime)
private Long	getStatusCount(String status, ZonedDateTime startTime, ZonedDateTime endTime)
Map<String,Long>	getStatusDistribution(ZonedDateTime startTime, ZonedDateTime endTime)
private Long	getTotalCount(ZonedDateTime startTime, ZonedDateTime endTime)
Map<String,Long>	getTypeDistribution(ZonedDateTime startTime, ZonedDateTime endTime)
FeedbackStats	getUserStats(Long userId, ZonedDateTime startTime, ZonedDateTime endTime)
private Long	getUserStatusCount(Long userId, String status, ZonedDateTime startTime, ZonedDateTime endTime)
private Long	getUserTotalCount(Long userId, ZonedDateTime startTime, ZonedDateTime endTime)
private Map<String,Long>	getUserTypeDistribution(Long userId, ZonedDateTime startTime, ZonedDateTime endTime)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

jdbcTemplate

@Autowired
private org.springframework.jdbc.core.JdbcTemplate jdbcTemplate

Constructor Details

FeedbackStatsServiceImpl

public FeedbackStatsServiceImpl()

Method Details

getOverallStats

public FeedbackStats getOverallStats(ZonedDateTime startTime,
 ZonedDateTime endTime)

Specified by:

getOverallStats in interface FeedbackStatsService

getUserStats

public FeedbackStats getUserStats(Long userId,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

Specified by:

getUserStats in interface FeedbackStatsService

getTypeDistribution

public Map<String,Long> getTypeDistribution(ZonedDateTime startTime,
 ZonedDateTime endTime)

Specified by:

getTypeDistribution in interface FeedbackStatsService

getStatusDistribution

public Map<String,Long> getStatusDistribution(ZonedDateTime startTime,
 ZonedDateTime endTime)

Specified by:

getStatusDistribution in interface FeedbackStatsService

getResponseTimeTrend

public Map<String,Double> getResponseTimeTrend(ZonedDateTime startTime,
 ZonedDateTime endTime)

Specified by:

getResponseTimeTrend in interface FeedbackStatsService

exportStatsReport

public byte[] exportStatsReport(ZonedDateTime startTime,
 ZonedDateTime endTime,
 String format)

Specified by:

exportStatsReport in interface FeedbackStatsService

exportExcel

private byte[] exportExcel(FeedbackStats stats,
 Map<String,Long> typeDistribution,
 Map<String,Long> statusDistribution,
 Map<String,Double> responseTrend)

exportPdf

private byte[] exportPdf(FeedbackStats stats,
 Map<String,Long> typeDistribution,
 Map<String,Long> statusDistribution,
 Map<String,Double> responseTrend)

getTotalCount

private Long getTotalCount(ZonedDateTime startTime,
 ZonedDateTime endTime)

getStatusCount

private Long getStatusCount(String status,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

getAverageResponseTime

private Double getAverageResponseTime(ZonedDateTime startTime,
 ZonedDateTime endTime)

getAverageResolutionTime

private Double getAverageResolutionTime(ZonedDateTime startTime,
 ZonedDateTime endTime)

getUserTotalCount

private Long getUserTotalCount(Long userId,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

getUserStatusCount

private Long getUserStatusCount(Long userId,
 String status,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

getUserTypeDistribution

private Map<String,Long> getUserTypeDistribution(Long userId,
 ZonedDateTime startTime,
 ZonedDateTime endTime)