Package com.bytedesk.ticket.ticket_settings

Class TicketSettingsRestControllerVisitor

java.lang.Object

com.bytedesk.ticket.ticket_settings.TicketSettingsRestControllerVisitor

@RestController
@RequestMapping("/visitor/api/v1/ticket/settings")
public class TicketSettingsRestControllerVisitor
extends Object

Visitor-facing ticket settings controller that exposes a minimal set of metadata required by the public ticket submission experience.

Field Summary

Fields

Modifier and Type	Field	Description
private final TicketSettingsRestService	ticketSettingsRestService

Constructor Summary

Constructors

Constructor	Description
TicketSettingsRestControllerVisitor()

Method Summary

Modifier and Type	Method	Description
org.springframework.http.ResponseEntity<?>	getBasicSettingsByWorkgroup(String orgUid, String workgroupUid)
org.springframework.http.ResponseEntity<?>	getByWorkgroup(String orgUid, String workgroupUid, String type)	与管理端对齐：按 orgUid + workgroupUid 获取 TicketSettings（不存在则返回默认模板）。
org.springframework.http.ResponseEntity<?>	getCategoriesByWorkgroup(String orgUid, String workgroupUid)
private Integer	orderIndexOrDefault(TicketCategoryItemResponse item)
private TicketBasicSettingsResponse	resolveBasicSettings(String orgUid, String workgroupUid)
private TicketCategoryVisitorItemResponse	toVisitorItem(TicketCategoryItemResponse item)
private TicketCategoryVisitorResponse	toVisitorResponse(TicketCategorySettingsResponse categorySettings)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

ticketSettingsRestService

private final TicketSettingsRestService ticketSettingsRestService

Constructor Details

TicketSettingsRestControllerVisitor

public TicketSettingsRestControllerVisitor()

Method Details

getByWorkgroup

@GetMapping("/orgs/{orgUid}/workgroups/{workgroupUid}")
public org.springframework.http.ResponseEntity<?> getByWorkgroup(@PathVariable("orgUid")
 String orgUid,
 @PathVariable("workgroupUid")
 String workgroupUid,
 @RequestParam(value="type",required=false)
 String type)

与管理端对齐：按 orgUid + workgroupUid 获取 TicketSettings（不存在则返回默认模板）。 visitor 端用于工单提交页面：拿到分类/表单/basic/process 等最小元数据。

getCategoriesByWorkgroup

@GetMapping("/orgs/{orgUid}/workgroups/{workgroupUid}/categories")
public org.springframework.http.ResponseEntity<?> getCategoriesByWorkgroup(@PathVariable("orgUid")
 String orgUid,
 @PathVariable("workgroupUid")
 String workgroupUid)

getBasicSettingsByWorkgroup

@GetMapping("/orgs/{orgUid}/workgroups/{workgroupUid}/basic")
public org.springframework.http.ResponseEntity<?> getBasicSettingsByWorkgroup(@PathVariable("orgUid")
 String orgUid,
 @PathVariable("workgroupUid")
 String workgroupUid)

resolveBasicSettings

private TicketBasicSettingsResponse resolveBasicSettings(String orgUid,
 String workgroupUid)

toVisitorResponse

private TicketCategoryVisitorResponse toVisitorResponse(TicketCategorySettingsResponse categorySettings)

toVisitorItem

private TicketCategoryVisitorItemResponse toVisitorItem(TicketCategoryItemResponse item)

orderIndexOrDefault

private Integer orderIndexOrDefault(TicketCategoryItemResponse item)