Package com.bytedesk.ticket.ticket_rating

Class TicketRatingInitData

java.lang.Object
com.bytedesk.ticket.ticket_rating.TicketRatingInitData
public class TicketRatingInitData extends Object

  • Field Details

    • TECHNICAL_SUPPORT

      public static final String[] TECHNICAL_SUPPORT
      Technical Support TicketRatings 技术支持标签

    • SERVICE_REQUEST

      public static final String[] SERVICE_REQUEST
      Service Request TicketRatings 服务请求标签

    • CONSULTATION

      public static final String[] CONSULTATION
      Consultation TicketRatings 咨询标签

    • COMPLAINT_SUGGESTION

      public static final String[] COMPLAINT_SUGGESTION
      Complaint & Suggestion TicketRatings 投诉与建议标签

    • OPERATION_MAINTENANCE

      public static final String[] OPERATION_MAINTENANCE
      Operation & Maintenance TicketRatings 运维标签

  • Constructor Details

    • TicketRatingInitData

      public TicketRatingInitData()

  • Method Details

    • isParentTicketRating

      public static boolean isParentTicketRating(String ticket_rating)
      Helper method to determine if a ticket_rating is a parent ticket_rating
      Parameters:
      ticket_rating - The ticket_rating key to check
      Returns:
      true if it's a parent ticket_rating

    • getParentTicketRating

      public static String getParentTicketRating(String childTicketRating)
      Helper method to get parent ticket_rating key for a child ticket_rating
      Parameters:
      childTicketRating - The child ticket_rating key
      Returns:
      The parent ticket_rating key

    • getAllTicketRatings

      public static String[] getAllTicketRatings()
      Get all ticket_ratings as a single array
      Returns:
      Array containing all ticket_ratings