Package com.bytedesk.ticket.statistic

Class TicketStatisticService

java.lang.Object

com.bytedesk.ticket.statistic.TicketStatisticService

@Service
public class TicketStatisticService
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
private final AgentRepository	agentRepository
private final AuthService	authService
private final DepartmentRepository	departmentRepository
private final OrganizationRepository	organizationRepository
private final TicketStatisticRepository	statisticRepository
private final TicketRepository	ticketRepository
private final UidUtils	uidUtils

Constructor Summary

Constructors

Constructor	Description
TicketStatisticService()

Method Summary

Modifier and Type	Method	Description
TicketStatisticResponse	calculateAssigneeStatistics(String assigneeUid, String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, boolean shouldSave)	计算处理人的工单统计
private void	calculateBasicStatistics(TicketStatisticEntity statistic, List<TicketEntity> tickets)	计算基本统计
TicketStatisticResponse	calculateDepartmentStatistics(String departmentUid, String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, boolean shouldSave)	计算部门的工单统计
TicketStatisticResponse	calculateOrgStatistics(String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, boolean shouldSave)	计算组织的工单统计
private void	calculatePriorityStatistics(TicketStatisticEntity statistic, List<TicketEntity> tickets)	计算优先级统计
private void	calculateSatisfactionStatistics(TicketStatisticEntity statistic, List<TicketEntity> tickets)	计算满意度统计
private TicketStatisticResponse	calculateStatistics(List<TicketEntity> tickets, String orgUid, String departmentUid, String assigneeUid, ZonedDateTime startTime, ZonedDateTime endTime, String type, boolean shouldSave)	计算统计数据
private void	calculateStatusStatistics(TicketStatisticEntity statistic, List<TicketEntity> tickets)	计算状态统计
private void	calculateTimeStatistics(TicketStatisticEntity statistic, List<TicketEntity> tickets)	计算时间统计
void	calculateTodayStatistics()	计算所有工单统计
TicketStatisticResponse	calculateWorkgroupStatistics(String workgroupUid, String orgUid, ZonedDateTime startTime, ZonedDateTime endTime, boolean shouldSave)	计算工作组的工单统计
void	clearUnreadStatistics(String ticketUid, String userUid)	清除未读统计
private Boolean	isAllStatisticsZero(TicketStatisticEntity statistic)	判断统计指标是否全为0
private Boolean	isSLACompliant(TicketEntity ticket)	判断工单是否符合SLA
TicketStatisticResponse	queryAssigneeStatistics(String assigneeUid, String orgUid, ZonedDateTime startTime, ZonedDateTime endTime)	查询处理人统计
TicketStatisticResponse	queryByDate(TicketStatisticRequest request)	查询某时间段统计
TicketStatisticResponse	queryDepartmentStatistics(String departmentUid, String orgUid, ZonedDateTime startTime, ZonedDateTime endTime)	查询部门统计
TicketStatisticResponse	queryOrgStatistics(String orgUid, ZonedDateTime startTime, ZonedDateTime endTime)	查询组织统计
TicketStatisticResponse	queryWorkgroupStatistics(String workgroupUid, String orgUid, ZonedDateTime startTime, ZonedDateTime endTime)	查询工作组统计
void	updateUnreadStatistics(String ticketUid, String userUid)	更新未读统计

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

ticketRepository

private final TicketRepository ticketRepository

statisticRepository

private final TicketStatisticRepository statisticRepository

organizationRepository

private final OrganizationRepository organizationRepository

departmentRepository

private final DepartmentRepository departmentRepository

agentRepository

private final AgentRepository agentRepository

uidUtils

private final UidUtils uidUtils

authService

private final AuthService authService

Constructor Details

TicketStatisticService

public TicketStatisticService()

Method Details

queryByDate

public TicketStatisticResponse queryByDate(TicketStatisticRequest request)

查询某时间段统计

queryOrgStatistics

public TicketStatisticResponse queryOrgStatistics(String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

查询组织统计

queryWorkgroupStatistics

public TicketStatisticResponse queryWorkgroupStatistics(String workgroupUid,
 String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

查询工作组统计

queryDepartmentStatistics

public TicketStatisticResponse queryDepartmentStatistics(String departmentUid,
 String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

查询部门统计

queryAssigneeStatistics

public TicketStatisticResponse queryAssigneeStatistics(String assigneeUid,
 String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime)

查询处理人统计

calculateTodayStatistics

public void calculateTodayStatistics()

计算所有工单统计

calculateOrgStatistics

@Transactional
public TicketStatisticResponse calculateOrgStatistics(String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime,
 boolean shouldSave)

计算组织的工单统计

calculateWorkgroupStatistics

@Transactional
public TicketStatisticResponse calculateWorkgroupStatistics(String workgroupUid,
 String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime,
 boolean shouldSave)

计算工作组的工单统计

calculateDepartmentStatistics

@Transactional
public TicketStatisticResponse calculateDepartmentStatistics(String departmentUid,
 String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime,
 boolean shouldSave)

计算部门的工单统计

calculateAssigneeStatistics

@Transactional
public TicketStatisticResponse calculateAssigneeStatistics(String assigneeUid,
 String orgUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime,
 boolean shouldSave)

计算处理人的工单统计

calculateStatistics

private TicketStatisticResponse calculateStatistics(List<TicketEntity> tickets,
 String orgUid,
 String departmentUid,
 String assigneeUid,
 ZonedDateTime startTime,
 ZonedDateTime endTime,
 String type,
 boolean shouldSave)

计算统计数据

calculateBasicStatistics

private void calculateBasicStatistics(TicketStatisticEntity statistic,
 List<TicketEntity> tickets)

计算基本统计

calculateStatusStatistics

private void calculateStatusStatistics(TicketStatisticEntity statistic,
 List<TicketEntity> tickets)

计算状态统计

calculatePriorityStatistics

private void calculatePriorityStatistics(TicketStatisticEntity statistic,
 List<TicketEntity> tickets)

计算优先级统计

calculateTimeStatistics

private void calculateTimeStatistics(TicketStatisticEntity statistic,
 List<TicketEntity> tickets)

计算时间统计

calculateSatisfactionStatistics

private void calculateSatisfactionStatistics(TicketStatisticEntity statistic,
 List<TicketEntity> tickets)

计算满意度统计

isSLACompliant

private Boolean isSLACompliant(TicketEntity ticket)

判断工单是否符合SLA

updateUnreadStatistics

@Transactional
public void updateUnreadStatistics(String ticketUid,
 String userUid)

更新未读统计

clearUnreadStatistics

@Transactional
public void clearUnreadStatistics(String ticketUid,
 String userUid)

清除未读统计

isAllStatisticsZero

private Boolean isAllStatisticsZero(TicketStatisticEntity statistic)

判断统计指标是否全为0