Package com.bytedesk.service.workgroup_routing

Class WorkgroupRoutingInitData

java.lang.Object
com.bytedesk.service.workgroup_routing.WorkgroupRoutingInitData
public class WorkgroupRoutingInitData extends Object

  • Field Details

    • TECHNICAL_SUPPORT

      public static final String[] TECHNICAL_SUPPORT
      Technical Support WorkgroupRoutings 技术支持标签

    • SERVICE_REQUEST

      public static final String[] SERVICE_REQUEST
      Service Request WorkgroupRoutings 服务请求标签

    • CONSULTATION

      public static final String[] CONSULTATION
      Consultation WorkgroupRoutings 咨询标签

    • COMPLAINT_SUGGESTION

      public static final String[] COMPLAINT_SUGGESTION
      Complaint & Suggestion WorkgroupRoutings 投诉与建议标签

    • OPERATION_MAINTENANCE

      public static final String[] OPERATION_MAINTENANCE
      Operation & Maintenance WorkgroupRoutings 运维标签

  • Constructor Details

    • WorkgroupRoutingInitData

      public WorkgroupRoutingInitData()

  • Method Details

    • isParentWorkgroupRouting

      public static boolean isParentWorkgroupRouting(String workgroup_routing)
      Helper method to determine if a workgroup_routing is a parent workgroup_routing
      Parameters:
      workgroup_routing - The workgroup_routing key to check
      Returns:
      true if it's a parent workgroup_routing

    • getParentWorkgroupRouting

      public static String getParentWorkgroupRouting(String childWorkgroupRouting)
      Helper method to get parent workgroup_routing key for a child workgroup_routing
      Parameters:
      childWorkgroupRouting - The child workgroup_routing key
      Returns:
      The parent workgroup_routing key

    • getAllWorkgroupRoutings

      public static String[] getAllWorkgroupRoutings()
      Get all workgroup_routings as a single array
      Returns:
      Array containing all workgroup_routings