Package com.bytedesk.service.service_statistic.view

Class AgentDailyStats

java.lang.Object
com.bytedesk.service.service_statistic.view.AgentDailyStats
public class AgentDailyStats extends Object
客服每日统计汇总 Agent Daily Statistics Summary 用途：汇总某个客服一天内所有小时的统计数据

  • Field Details

    • agentUid

      private String agentUid

    • orgUid

      private String orgUid

    • statDate

      private LocalDate statDate

    • totalThreads

      private Long totalThreads

    • acceptedThreads

      private Long acceptedThreads

    • abandonedThreads

      private Long abandonedThreads

    • avgWaitTime

      private Double avgWaitTime

    • maxWaitTime

      private Integer maxWaitTime

    • avgResponseTime

      private Double avgResponseTime

    • totalAgentMessages

      private Long totalAgentMessages

    • totalVisitorMessages

      private Long totalVisitorMessages

  • Constructor Details

    • AgentDailyStats

      public AgentDailyStats()

  • Method Details

    • getAcceptanceRate

      public Double getAcceptanceRate()
      计算接入率

    • getAbandonRate

      public Double getAbandonRate()
      计算放弃率