Package com.bytedesk.service.quality_statistic

Class QualityStatisticService

java.lang.Object

com.bytedesk.service.quality_statistic.QualityStatisticService

@Service
@Description("Quality Statistics Service - Quality inspection statistics calculation and analytics service")
public class QualityStatisticService
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
private final org.modelmapper.ModelMapper	modelMapper
private final QualityAppealRepository	qualityAppealRepository
private final QualityCheckRepository	qualityCheckRepository
private final QualityStatisticRepository	qualityStatisticRepository
private final QueueMemberRepository	queueMemberRepository
private final UidUtils	uidUtils

Constructor Summary

Constructors

Constructor	Description
QualityStatisticService()

Method Summary

Modifier and Type	Method	Description
private QualityStatisticResponse	calculateStatistic(String type, String orgUid, String workgroupUid, String agentUid, String robotUid, String startDate, String endDate, boolean shouldSave)	计算质检统计数据
void	calculateTodayStatistics()	计算今日统计
private QualityStatisticResponse	convertToResponse(QualityStatisticEntity entity)	转换为响应对象
private QualityStatisticEntity	findOrCreateStatistic(String type, String orgUid, String workgroupUid, String agentUid, String robotUid, String date)	查找或创建统计实体
private ZonedDateTime	parseDateToZonedDateTime(String dateStr)	将日期字符串转换为 ZonedDateTime
private ZonedDateTime	parseEndDateToZonedDateTime(String dateStr)	将结束日期字符串转换为 ZonedDateTime（包含整个结束日期的时间范围）
QualityStatisticResponse	queryByDate(QualityStatisticRequest request)	查询某时间段统计
private void	updateAppealMetrics(QualityStatisticEntity statistic, String orgUid, String workgroupUid, String agentUid, String robotUid, String startDate, String endDate)	更新申诉数量 - 通过查询 QualityAppealEntity 计算申诉统计
private void	updateBasicMetrics(QualityStatisticEntity statistic, String orgUid, String workgroupUid, String agentUid, String robotUid, String startDate, String endDate)	更新基础指标 - 通过查询 QueueMemberEntity 计算会话总数
private void	updateQualityInspectionMetrics(QualityStatisticEntity statistic, String orgUid, String workgroupUid, String agentUid, String robotUid, String startDate, String endDate)	更新质检指标 - 通过查询 QualityCheckEntity 计算质检相关统计
private void	updateScoreMetrics(QualityStatisticEntity statistic, String orgUid, String workgroupUid, String agentUid, String robotUid, String startDate, String endDate)	更新分数指标 - 通过查询 QualityCheckEntity 计算分数统计

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

qualityStatisticRepository

private final QualityStatisticRepository qualityStatisticRepository

queueMemberRepository

private final QueueMemberRepository queueMemberRepository

qualityCheckRepository

private final QualityCheckRepository qualityCheckRepository

qualityAppealRepository

private final QualityAppealRepository qualityAppealRepository

modelMapper

private final org.modelmapper.ModelMapper modelMapper

uidUtils

private final UidUtils uidUtils

Constructor Details

QualityStatisticService

public QualityStatisticService()

Method Details

queryByDate

public QualityStatisticResponse queryByDate(QualityStatisticRequest request)

查询某时间段统计

calculateTodayStatistics

@Transactional
public void calculateTodayStatistics()

计算今日统计

calculateStatistic

@Transactional
private QualityStatisticResponse calculateStatistic(String type,
 String orgUid,
 String workgroupUid,
 String agentUid,
 String robotUid,
 String startDate,
 String endDate,
 boolean shouldSave)

计算质检统计数据

findOrCreateStatistic

private QualityStatisticEntity findOrCreateStatistic(String type,
 String orgUid,
 String workgroupUid,
 String agentUid,
 String robotUid,
 String date)

查找或创建统计实体

parseDateToZonedDateTime

private ZonedDateTime parseDateToZonedDateTime(String dateStr)

将日期字符串转换为 ZonedDateTime

parseEndDateToZonedDateTime

private ZonedDateTime parseEndDateToZonedDateTime(String dateStr)

将结束日期字符串转换为 ZonedDateTime（包含整个结束日期的时间范围）

updateBasicMetrics

private void updateBasicMetrics(QualityStatisticEntity statistic,
 String orgUid,
 String workgroupUid,
 String agentUid,
 String robotUid,
 String startDate,
 String endDate)

更新基础指标 - 通过查询 QueueMemberEntity 计算会话总数

updateQualityInspectionMetrics

private void updateQualityInspectionMetrics(QualityStatisticEntity statistic,
 String orgUid,
 String workgroupUid,
 String agentUid,
 String robotUid,
 String startDate,
 String endDate)

更新质检指标 - 通过查询 QualityCheckEntity 计算质检相关统计

updateScoreMetrics

private void updateScoreMetrics(QualityStatisticEntity statistic,
 String orgUid,
 String workgroupUid,
 String agentUid,
 String robotUid,
 String startDate,
 String endDate)

更新分数指标 - 通过查询 QualityCheckEntity 计算分数统计

updateAppealMetrics

private void updateAppealMetrics(QualityStatisticEntity statistic,
 String orgUid,
 String workgroupUid,
 String agentUid,
 String robotUid,
 String startDate,
 String endDate)

更新申诉数量 - 通过查询 QualityAppealEntity 计算申诉统计

convertToResponse

private QualityStatisticResponse convertToResponse(QualityStatisticEntity entity)

转换为响应对象