Package com.bytedesk.service.quality_plan

Class QualityPlanInitData

java.lang.Object
com.bytedesk.service.quality_plan.QualityPlanInitData
public class QualityPlanInitData extends Object

  • Field Details

    • ONLINE_SERVICE_INDICATORS

      public static final QualityIndicator[] ONLINE_SERVICE_INDICATORS
      Online Service Quality Indicators 在线客服质检指标 加分项总分：100分，减分项：-40分

    • BOT_INDICATORS

      public static final QualityIndicator[] BOT_INDICATORS
      Bot Quality Indicators 机器人质检指标 加分项总分：100分，减分项：-45分

    • CALL_CENTER_INDICATORS

      public static final QualityIndicator[] CALL_CENTER_INDICATORS
      Call Center Quality Indicators 呼叫中心质检指标 加分项总分：100分，减分项：-30分

    • TICKET_INDICATORS

      public static final QualityIndicator[] TICKET_INDICATORS
      Ticket Quality Indicators 工单质检指标 加分项总分：100分，减分项：-40分

  • Constructor Details

    • QualityPlanInitData

      public QualityPlanInitData()

  • Method Details

    • isParentQualityPlan

      public static boolean isParentQualityPlan(String plan)
      Helper method to determine if a plan is a parent plan
      Parameters:
      plan - The plan key to check
      Returns:
      true if it's a parent plan

    • getParentQualityPlan

      public static String getParentQualityPlan(String childQualityPlan)
      Helper method to get parent plan key for a child plan
      Parameters:
      childQualityPlan - The child plan key
      Returns:
      The parent plan key

    • getQualityIndicators

      public static QualityIndicator[] getQualityIndicators(String type)
      Get all quality indicators for a specific type
      Parameters:
      type - The quality plan type
      Returns:
      Array of quality indicators