Package com.bytedesk.core.topic

Class TopicUtils

java.lang.Object

com.bytedesk.core.topic.TopicUtils

public class TopicUtils
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
static final String	TOPIC_CLIPBOARD_ASSISTANT
private static final String	TOPIC_CLIPBOARD_PATTERN
static final String	TOPIC_CLIPBOARD_PREFIX
static final String	TOPIC_EMOTION_ASSISTANT
static final String	TOPIC_FILE_ASSISTANT
private static final String	TOPIC_FILE_PATTERN
static final String	TOPIC_FILE_PREFIX
private static final String	TOPIC_GROUP_PATTERN
static final String	TOPIC_INTENT_CLASSIFICATION_ASSISTANT
static final String	TOPIC_INTENT_REWRITE_ASSISTANT
static final String	TOPIC_INTERNAL_SUFFIX
private static final String	TOPIC_ORG_AGENT_PATTERN
static final String	TOPIC_ORG_AGENT_PREFIX
private static final String	TOPIC_ORG_AGENT_THREAD_PATTERN
private static final String	TOPIC_ORG_DEPARTMENT_PATTERN
static final String	TOPIC_ORG_DEPARTMENT_PREFIX
private static final String	TOPIC_ORG_DEPARTMENT_TICKET_THREAD_PATTERN
static final String	TOPIC_ORG_DEPARTMENT_TICKET_THREAD_PREFIX
private static final String	TOPIC_ORG_GROUP_PATTERN
static final String	TOPIC_ORG_GROUP_PREFIX
static final String	TOPIC_ORG_KB_PREFIX
private static final String	TOPIC_ORG_KB_THREAD_PATTERN
static final String	TOPIC_ORG_KBDOC_PREFIX
private static final String	TOPIC_ORG_KBDOC_THREAD_PATTERN
private static final String	TOPIC_ORG_MEMBER_PATTERN
static final String	TOPIC_ORG_MEMBER_PREFIX
private static final String	TOPIC_ORG_MEMBER_THREAD_PATTERN
private static final String	TOPIC_ORG_PATTERN
static final String	TOPIC_ORG_PREFIX
static final String	TOPIC_ORG_PRIVATE_PREFIX
private static final String	TOPIC_ORG_QUEUE_PATTERN
static final String	TOPIC_ORG_QUEUE_PREFIX
private static final String	TOPIC_ORG_ROBOT_LLM_THREAD_PATTERN
static final String	TOPIC_ORG_ROBOT_PREFIX
private static final String	TOPIC_ORG_ROBOT_THREAD_PATTERN
static final String	TOPIC_ORG_UNIFIED_PREFIX
private static final String	TOPIC_ORG_UNIFIED_THREAD_PATTERN
static final String	TOPIC_ORG_WORKFLOW_PREFIX
private static final String	TOPIC_ORG_WORKFLOW_THREAD_PATTERN
private static final String	TOPIC_ORG_WORKGROUP_PATTERN
static final String	TOPIC_ORG_WORKGROUP_PREFIX
private static final String	TOPIC_ORG_WORKGROUP_THREAD_PATTERN
static final String	TOPIC_PREFIX
private static final String	TOPIC_PRIVATE_PATTERN
private static final String	TOPIC_ROBOT_PATTERN
static final String	TOPIC_SYSTEM_NOTIFICATION
private static final String	TOPIC_SYSTEM_PATTERN
static final String	TOPIC_SYSTEM_PREFIX
private static final String	TOPIC_USER_PATTERN

Constructor Summary

Constructors

Modifier	Constructor	Description
private	TopicUtils()

Method Summary

Modifier and Type	Method	Description
static String	formatOrgAgentThreadTopic(String agentUid, String visitorUid)
static String	formatOrgAgentThreadTopicInternal(String agentUid, String visitorUid)
static String	formatOrgDepartmentTicketThreadTopic(String departmentUid, String ticketUid)
static String	formatOrgDepartmentTopic(String departmentUid)
static String	formatOrgKbdocThreadTopic(String kbdocUid, String visitorUid)
static String	formatOrgKbThreadTopic(String kbUid, String visitorUid)
static String	formatOrgMemberThreadTopic(String selfMemberUid, String otherMemberUid)
static String	formatOrgMemberTopic(String memberUid)
static String	formatOrgRobotLlmThreadTopic(String robotUid, String userUid, String randomUid)
static String	formatOrgRobotThreadTopic(String robotUid, String visitorUid)
static String	formatOrgUnifiedThreadTopic(String unifiedUid, String visitorUid)
static String	formatOrgUnifiedThreadTopicInternal(String unifiedUid, String visitorUid)
static String	formatOrgWorkflowThreadTopic(String workflowUid, String userUid)
static String	formatOrgWorkgroupThreadTopic(String workgroupUid, String visitorUid)
static String	formatOrgWorkgroupThreadTopicInternal(String workgroupUid, String visitorUid)
static final String	formatTopicInternal(String topic)
static String	getAgentUidFromThreadTopic(String threadTopic)
static String	getClipboardTopic(String userUid)
static String	getFileTopic(String userUid)
static String	getGroupTopic(String groupUid)
static String	getOrgAgentTopic(String agentUid)
static String	getOrgGroupTopic(String groupUid)
static String	getOrgMemberTopicReverse(String topic)
static String	getOrgQueueTopic(String agentUidOrWorkgroupUid)
static String	getOrgTopic(String orgUid)
static String	getOrgWorkgroupTopic(String workgroupUid)
static String	getPrivateTopic(String selfUid, String otherUid)
static String	getQueueTopicFromThreadTopic(String threadTopic)
static String	getQueueTopicFromUid(String uid)
static String	getRobotTopic(String robotUid, String visitorUid)
static String	getRobotUidFromThreadTopic(String threadTopic)
static String	getSystemTopic(String userUid)
static String	getUserTopic(String userUid)
static String	getWorkgroupUidFromThreadTopic(String threadTopic)
static Boolean	isCustomerServiceTopic(String topic)	判断一个主题是否为客服相关主题 包括：客服、技能组、统一入口和部门工单等
static Boolean	isOrgAgentTopic(String topic)
static Boolean	isOrgDepartmentTicketThreadTopic(String topic)
static Boolean	isOrgGroupTopic(String topic)
static Boolean	isOrgKbdocTopic(String topic)
static Boolean	isOrgKbTopic(String topic)
static Boolean	isOrgMemberTopic(String topic)
static Boolean	isOrgQueueTopic(String topic)
static Boolean	isOrgRobotTopic(String topic)
static Boolean	isOrgUnifiedTopic(String topic)
static Boolean	isOrgWorkflowTopic(String topic)
static Boolean	isOrgWorkgroupTopic(String topic)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

TOPIC_PREFIX

public static final String TOPIC_PREFIX

See Also:

• Constant Field Values

TOPIC_INTERNAL_SUFFIX

public static final String TOPIC_INTERNAL_SUFFIX

See Also:

• Constant Field Values

TOPIC_FILE_ASSISTANT

public static final String TOPIC_FILE_ASSISTANT

See Also:

• Constant Field Values

TOPIC_CLIPBOARD_ASSISTANT

public static final String TOPIC_CLIPBOARD_ASSISTANT

See Also:

• Constant Field Values

TOPIC_INTENT_CLASSIFICATION_ASSISTANT

public static final String TOPIC_INTENT_CLASSIFICATION_ASSISTANT

See Also:

• Constant Field Values

TOPIC_INTENT_REWRITE_ASSISTANT

public static final String TOPIC_INTENT_REWRITE_ASSISTANT

See Also:

• Constant Field Values

TOPIC_EMOTION_ASSISTANT

public static final String TOPIC_EMOTION_ASSISTANT

See Also:

• Constant Field Values

TOPIC_SYSTEM_NOTIFICATION

public static final String TOPIC_SYSTEM_NOTIFICATION

See Also:

• Constant Field Values

TOPIC_FILE_PREFIX

public static final String TOPIC_FILE_PREFIX

See Also:

• Constant Field Values

TOPIC_CLIPBOARD_PREFIX

public static final String TOPIC_CLIPBOARD_PREFIX

See Also:

• Constant Field Values

TOPIC_SYSTEM_PREFIX

public static final String TOPIC_SYSTEM_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_PREFIX

public static final String TOPIC_ORG_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_MEMBER_PREFIX

public static final String TOPIC_ORG_MEMBER_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_DEPARTMENT_PREFIX

public static final String TOPIC_ORG_DEPARTMENT_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_GROUP_PREFIX

public static final String TOPIC_ORG_GROUP_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_PRIVATE_PREFIX

public static final String TOPIC_ORG_PRIVATE_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_ROBOT_PREFIX

public static final String TOPIC_ORG_ROBOT_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_AGENT_PREFIX

public static final String TOPIC_ORG_AGENT_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_WORKGROUP_PREFIX

public static final String TOPIC_ORG_WORKGROUP_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_UNIFIED_PREFIX

public static final String TOPIC_ORG_UNIFIED_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_KB_PREFIX

public static final String TOPIC_ORG_KB_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_KBDOC_PREFIX

public static final String TOPIC_ORG_KBDOC_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_QUEUE_PREFIX

public static final String TOPIC_ORG_QUEUE_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_WORKFLOW_PREFIX

public static final String TOPIC_ORG_WORKFLOW_PREFIX

See Also:

• Constant Field Values

TOPIC_ORG_DEPARTMENT_TICKET_THREAD_PREFIX

public static final String TOPIC_ORG_DEPARTMENT_TICKET_THREAD_PREFIX

See Also:

• Constant Field Values

TOPIC_USER_PATTERN

private static final String TOPIC_USER_PATTERN

See Also:

• Constant Field Values

TOPIC_FILE_PATTERN

private static final String TOPIC_FILE_PATTERN

See Also:

• Constant Field Values

TOPIC_CLIPBOARD_PATTERN

private static final String TOPIC_CLIPBOARD_PATTERN

See Also:

• Constant Field Values

TOPIC_SYSTEM_PATTERN

private static final String TOPIC_SYSTEM_PATTERN

See Also:

• Constant Field Values

TOPIC_GROUP_PATTERN

private static final String TOPIC_GROUP_PATTERN

See Also:

• Constant Field Values

TOPIC_PRIVATE_PATTERN

private static final String TOPIC_PRIVATE_PATTERN

See Also:

• Constant Field Values

TOPIC_ROBOT_PATTERN

private static final String TOPIC_ROBOT_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_PATTERN

private static final String TOPIC_ORG_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_MEMBER_PATTERN

private static final String TOPIC_ORG_MEMBER_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_MEMBER_THREAD_PATTERN

private static final String TOPIC_ORG_MEMBER_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_DEPARTMENT_PATTERN

private static final String TOPIC_ORG_DEPARTMENT_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_GROUP_PATTERN

private static final String TOPIC_ORG_GROUP_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_ROBOT_THREAD_PATTERN

private static final String TOPIC_ORG_ROBOT_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_ROBOT_LLM_THREAD_PATTERN

private static final String TOPIC_ORG_ROBOT_LLM_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_KB_THREAD_PATTERN

private static final String TOPIC_ORG_KB_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_KBDOC_THREAD_PATTERN

private static final String TOPIC_ORG_KBDOC_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_AGENT_PATTERN

private static final String TOPIC_ORG_AGENT_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_AGENT_THREAD_PATTERN

private static final String TOPIC_ORG_AGENT_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_WORKGROUP_PATTERN

private static final String TOPIC_ORG_WORKGROUP_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_WORKGROUP_THREAD_PATTERN

private static final String TOPIC_ORG_WORKGROUP_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_UNIFIED_THREAD_PATTERN

private static final String TOPIC_ORG_UNIFIED_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_QUEUE_PATTERN

private static final String TOPIC_ORG_QUEUE_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_DEPARTMENT_TICKET_THREAD_PATTERN

private static final String TOPIC_ORG_DEPARTMENT_TICKET_THREAD_PATTERN

See Also:

• Constant Field Values

TOPIC_ORG_WORKFLOW_THREAD_PATTERN

private static final String TOPIC_ORG_WORKFLOW_THREAD_PATTERN

See Also:

• Constant Field Values

Constructor Details

TopicUtils

private TopicUtils()

Method Details

isCustomerServiceTopic

public static Boolean isCustomerServiceTopic(String topic)

判断一个主题是否为客服相关主题 包括：客服、技能组、统一入口和部门工单等

Parameters:

topic - 需要判断的主题

Returns:

如果是客服相关主题返回true，否则返回false

getUserTopic

public static String getUserTopic(String userUid)

getFileTopic

public static String getFileTopic(String userUid)

getClipboardTopic

public static String getClipboardTopic(String userUid)

getSystemTopic

public static String getSystemTopic(String userUid)

getOrgTopic

public static String getOrgTopic(String orgUid)

getGroupTopic

public static String getGroupTopic(String groupUid)

getPrivateTopic

public static String getPrivateTopic(String selfUid,
 String otherUid)

getRobotTopic

public static String getRobotTopic(String robotUid,
 String visitorUid)

formatOrgDepartmentTopic

public static String formatOrgDepartmentTopic(String departmentUid)

isOrgMemberTopic

public static Boolean isOrgMemberTopic(String topic)

formatOrgMemberTopic

public static String formatOrgMemberTopic(String memberUid)

formatOrgMemberThreadTopic

public static String formatOrgMemberThreadTopic(String selfMemberUid,
 String otherMemberUid)

getOrgMemberTopicReverse

public static String getOrgMemberTopicReverse(String topic)

isOrgGroupTopic

public static Boolean isOrgGroupTopic(String topic)

getOrgGroupTopic

public static String getOrgGroupTopic(String groupUid)

isOrgRobotTopic

public static Boolean isOrgRobotTopic(String topic)

formatOrgRobotThreadTopic

public static String formatOrgRobotThreadTopic(String robotUid,
 String visitorUid)

formatOrgRobotLlmThreadTopic

public static String formatOrgRobotLlmThreadTopic(String robotUid,
 String userUid,
 String randomUid)

getRobotUidFromThreadTopic

public static String getRobotUidFromThreadTopic(String threadTopic)

isOrgKbTopic

public static Boolean isOrgKbTopic(String topic)

formatOrgKbThreadTopic

public static String formatOrgKbThreadTopic(String kbUid,
 String visitorUid)

isOrgKbdocTopic

public static Boolean isOrgKbdocTopic(String topic)

formatOrgKbdocThreadTopic

public static String formatOrgKbdocThreadTopic(String kbdocUid,
 String visitorUid)

isOrgAgentTopic

public static Boolean isOrgAgentTopic(String topic)

getOrgAgentTopic

public static String getOrgAgentTopic(String agentUid)

formatOrgAgentThreadTopic

public static String formatOrgAgentThreadTopic(String agentUid,
 String visitorUid)

formatOrgAgentThreadTopicInternal

public static String formatOrgAgentThreadTopicInternal(String agentUid,
 String visitorUid)

getAgentUidFromThreadTopic

public static String getAgentUidFromThreadTopic(String threadTopic)

isOrgWorkgroupTopic

public static Boolean isOrgWorkgroupTopic(String topic)

getOrgWorkgroupTopic

public static String getOrgWorkgroupTopic(String workgroupUid)

formatOrgWorkgroupThreadTopic

public static String formatOrgWorkgroupThreadTopic(String workgroupUid,
 String visitorUid)

formatOrgWorkgroupThreadTopicInternal

public static String formatOrgWorkgroupThreadTopicInternal(String workgroupUid,
 String visitorUid)

getWorkgroupUidFromThreadTopic

public static String getWorkgroupUidFromThreadTopic(String threadTopic)

isOrgQueueTopic

public static Boolean isOrgQueueTopic(String topic)

getOrgQueueTopic

public static String getOrgQueueTopic(String agentUidOrWorkgroupUid)

getQueueTopicFromThreadTopic

public static String getQueueTopicFromThreadTopic(String threadTopic)

getQueueTopicFromUid

public static String getQueueTopicFromUid(String uid)

isOrgDepartmentTicketThreadTopic

public static Boolean isOrgDepartmentTicketThreadTopic(String topic)

formatOrgDepartmentTicketThreadTopic

public static String formatOrgDepartmentTicketThreadTopic(String departmentUid,
 String ticketUid)

isOrgUnifiedTopic

public static Boolean isOrgUnifiedTopic(String topic)

formatOrgUnifiedThreadTopic

public static String formatOrgUnifiedThreadTopic(String unifiedUid,
 String visitorUid)

formatOrgUnifiedThreadTopicInternal

public static String formatOrgUnifiedThreadTopicInternal(String unifiedUid,
 String visitorUid)

formatTopicInternal

public static final String formatTopicInternal(String topic)

isOrgWorkflowTopic

public static Boolean isOrgWorkflowTopic(String topic)

formatOrgWorkflowThreadTopic

public static String formatOrgWorkflowThreadTopic(String workflowUid,
 String userUid)