Package com.bytedesk.ai.robot.agent

Class RobotAgentService

java.lang.Object
com.bytedesk.ai.robot.agent.RobotAgentService
@Service public class RobotAgentService extends Object
智能工单填写、智能小结、智能质检

  • Field Details

  • Constructor Details

    • RobotAgentService

      public RobotAgentService()

  • Method Details

    • processLlmRequest

      private String processLlmRequest(String name, String orgUid, String query)
      Base function to handle LLM interactions

    • autoFillTicket

      public String autoFillTicket(String content, String orgUid)
      工单生成

    • ticketAssistant

      public String ticketAssistant(String content, String orgUid)
      工单助手

    • ticketSolutionRecommendation

      public String ticketSolutionRecommendation(String content, String orgUid)
      工单解决方案推荐

    • ticketSummary

      public String ticketSummary(String content, String orgUid)
      工单小结

    • customerService

      public String customerService(String content, String orgUid)
      客服问答

    • customerAssistant

      public String customerAssistant(String content, String orgUid)
      客服助手

    • customerServiceExpert

      public String customerServiceExpert(String content, String orgUid)
      客服专家

    • preSaleCustomerAssistant

      public String preSaleCustomerAssistant(String content, String orgUid)
      售前客服

    • afterSaleCustomerAssistant

      public String afterSaleCustomerAssistant(String content, String orgUid)
      售后客服

    • logisticsCustomerAssistant

      public String logisticsCustomerAssistant(String content, String orgUid)
      物流客服

    • visitorPortrait

      public String visitorPortrait(String content, String orgUid)
      访客画像

    • visitorInvitation

      public String visitorInvitation(String content, String orgUid)
      接客助手

    • visitorRecommendation

      public String visitorRecommendation(String content, String orgUid)
      导购助手

    • robotInspection

      public String robotInspection(String content, String orgUid)
      机器人质检

    • agentInspection

      public String agentInspection(String content, String orgUid)
      客服质检

    • languageTranslation

      public String languageTranslation(String content, String orgUid)
      语言翻译

    • languageRecognition

      public String languageRecognition(String content, String orgUid)
      语言识别

    • semanticAnalysis

      public String semanticAnalysis(String content, String orgUid)
      语义分析

    • entityRecognition

      public String entityRecognition(String content, String orgUid)
      实体识别

    • sentimentAnalysis

      public String sentimentAnalysis(String content, String orgUid)
      情感分析

    • emotionAnalysis

      public String emotionAnalysis(String content, String orgUid)
      情绪分析

    • threadClassification

      public String threadClassification(String content, String orgUid)
      会话分类

    • threadSummary

      public String threadSummary(String content, String orgUid)
      会话摘要

    • threadCompletion

      public String threadCompletion(String content, String orgUid)
      输入补全

    • generateFaq

      public List<FaqRequest> generateFaq(String content, String orgUid)
      生成FAQ
      Parameters:
      content - 用于生成FAQ的内容
      orgUid - 组织ID
      Returns:
      FaqRequest对象列表

    • generateWechatArticle

      public String generateWechatArticle(String content, String orgUid)
      生成公众号文章

    • generateXiaohongshuArticle

      public String generateXiaohongshuArticle(String content, String orgUid)
      生成小红书文章

    • chineseWordSegmentation

      public String chineseWordSegmentation(String content, String orgUid)
      中文分词

    • partOfSpeechTagging

      public String partOfSpeechTagging(String content, String orgUid)
      词性标注

    • dependencyParsing

      public String dependencyParsing(String content, String orgUid)
      依存句法分析

    • constituencyParsing

      public String constituencyParsing(String content, String orgUid)
      成分句法分析

    • semanticDependencyAnalysis

      public String semanticDependencyAnalysis(String content, String orgUid)
      语义依存分析

    • semanticRoleLabeling

      public String semanticRoleLabeling(String content, String orgUid)
      语义角色标注

    • abstractMeaningRepresentation

      public String abstractMeaningRepresentation(String content, String orgUid)
      抽象意义表示

    • coreferenceResolution

      public String coreferenceResolution(String content, String orgUid)
      指代消解

    • semanticTextSimilarity

      public String semanticTextSimilarity(String content, String orgUid)
      语义文本相似度

    • textStyleTransfer

      public String textStyleTransfer(String content, String orgUid)
      文本风格转换

    • keywordExtraction

      public String keywordExtraction(String content, String orgUid)
      关键词短语提取

    • textCorrection

      public String textCorrection(String content, String orgUid)
      文本纠错

    • textClassification

      public String textClassification(String content, String orgUid)
      文本分类

    • faqSimilarQuestions

      public FaqRequest faqSimilarQuestions(String content, String orgUid)
      FAQ相似问题生成 将大模型返回的相似问题数组添加到FaqRequest对象的similarQuestions字段中

    • voidAgent

      public String voidAgent(String content, String orgUid)
      空白智能体

    • queryExpansion

      public String queryExpansion(String content, String orgUid)
      问题扩写

    • intentRewrite

      public String intentRewrite(String content, String orgUid)
      意图改写

    • intentClassification

      public String intentClassification(String content, String orgUid)
      意图识别