Team Management

Overview

The Team Management module is the foundational organizational management system of the Bytedesk platform. It provides capabilities for organization structure, member management, and permission control.

Key Features

• Organizational Structure Management: Create and maintain company departments and organizational structure.
• Team Member Management: Add, edit, and remove team members.
• Roles and Permissions: Assign roles and permissions to different members.
• Workgroup Management: Create dedicated workgroups to handle specific types of customer requests.
• Reception Group Management: Configure agent reception order and automatic assignment rules.

Use Cases

• Building customer service team structures
• Managing agents and their working status
• Setting different levels of management permissions
• Optimizing service resource allocation and efficiency

Access

You can access the Team Management module here: Team Management